[SOLVED] KB4103718 - Cant install error 80073701

liamc · May 15, 2018

Hi All

Could anyone help me out with this please i cant install the update i believe thats required for CredSSP

STEP2/3

Ran but couldnt fix

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step4
SFCFix

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SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-15 16:03:04.832
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

_____________

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-05-15 16:07:35.151
----------------------EOF-----------------------
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Step5
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CBSLogs

https://www.expirebox.com/download/bece8933b1159e577801cf18e825f56d.html

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Any help would be greatly appareciated

Cheers
Liam

liamc · May 15, 2018

just to add ive tried to install the update manually by downloading from the internet, and this didnt help this is in a group of servers that have applied the patch with no issue

Sysnative Windows Update · May 15, 2018

Hello and welcome!

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4038803

4. Let me know if it says it was successful or if there are any errors.

liamc · May 15, 2018

softwaremaniac said:
Hello and welcome!

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4038803

4. Let me know if it says it was successful or if there are any errors.

hey softwaremaniac thanks for the quick reply

it ran, started to try and remove it and it then said

"Update 4038803 is not installed on the server"

I havent ran anything else after that

Cheers
Liam

Sysnative Windows Update · May 15, 2018

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4038803 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

liamc · May 15, 2018

softwaremaniac said:
FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4038803 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

Cheers i have attacehed the results

Sysnative Windows Update · May 15, 2018

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
5. Try updating again and attach CBS.log if it fails.

liamc · May 16, 2018

softwaremaniac said:
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
5. Try updating again and attach CBS.log if it fails.

Hey man, thanks a lot that worked and ive now installed the update.

I dont suppose you could explain what caused this im intrigued. I can see your fix strips a lot of regkeys for the update that was supposedly not installed but your script had around 80%ish hits on the reg keys of the update that supposedly wasn't installed So does that mean that it was installed badly originally? Thanks so much for your help its much appreciated amazing how you can get that from the CBS logs it just looked a mess when i tried to look over it

Cheers
Liam

Sysnative Windows Update · May 16, 2018

Great!
Yes, there was an older update which was preventing the install of the new one, so I removed it manually.

liamc · May 16, 2018

softwaremaniac said:
Great!
Yes, there was an older update which was preventing the install of the new one, so I removed it manually.

Thanks man impressive knowledge

Cheers

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[SOLVED] KB4103718 - Cant install error 80073701

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