1. #1

    KB4103718 - Cant install error 80073701

    Hi All

    Could anyone help me out with this please i cant install the update i believe thats required for CredSSP

    STEP2/3

    Ran but couldnt fix

    KB4103718 - Cant install error 80073701-sfc1-png
    _________

    step4
    SFCFix

    _____

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-05-15 16:03:04.832
    Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
    Not using a script file.








    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.

    _____________











    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2018-05-15 16:07:35.151
    ----------------------EOF-----------------------
    _____________


    Step5
    _____________
    CBSLogs

    https://www.expirebox.com/download/b...8e825f56d.html

    _____________

    Any help would be greatly appareciated

    Cheers
    Liam


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  2. #2

    Re: KB4103718 - Cant install error 80073701

    just to add ive tried to install the update manually by downloading from the internet, and this didnt help this is in a group of servers that have applied the patch with no issue

  3. #3
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      • CPU:
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      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
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      • Sound Card:
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      • Disk Drives:
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      • Case:
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      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: KB4103718 - Cant install error 80073701

    Hello and welcome!

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:4038803

    4. Let me know if it says it was successful or if there are any errors.
    liamc says thanks for this.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  4. #4

    Re: KB4103718 - Cant install error 80073701

    Quote Originally Posted by softwaremaniac View Post
    Hello and welcome!

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:4038803

    4. Let me know if it says it was successful or if there are any errors.

    hey softwaremaniac thanks for the quick reply

    it ran, started to try and remove it and it then said

    "Update 4038803 is not installed on the server"

    I havent ran anything else after that

    Cheers
    Liam

  5. #5
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    BSOD Kernel Dump Analyst
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    Join Date
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: KB4103718 - Cant install error 80073701

    FRST Registry Search
    1. Click your Start button and choose Control Panel.
    2. In the upper right corner ensure the View by: is set to Category.
    3. Select the Programs group.
    4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
    5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    7. Copy and paste
    KB4038803 into the Search box and click the Search Registry button.
    8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
    9. You may close any remaining open windows now.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  6. #6

    Re: KB4103718 - Cant install error 80073701

    Quote Originally Posted by softwaremaniac View Post
    FRST Registry Search
    1. Click your Start button and choose Control Panel.
    2. In the upper right corner ensure the View by: is set to Category.
    3. Select the Programs group.
    4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
    5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    7. Copy and paste
    KB4038803 into the Search box and click the Search Registry button.
    8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
    9. You may close any remaining open windows now.

    Cheers i have attacehed the results
    Attached Files Attached Files

  7. #7
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
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    Location
    Croatia
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    12,126
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: KB4103718 - Cant install error 80073701

    FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    5. Try updating again and attach CBS.log if it fails.
    Attached Files Attached Files
    liamc says thanks for this.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  8. #8

    Re: KB4103718 - Cant install error 80073701

    Quote Originally Posted by softwaremaniac View Post
    FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    5. Try updating again and attach CBS.log if it fails.

    Hey man, thanks a lot that worked and ive now installed the update.

    I dont suppose you could explain what caused this im intrigued. I can see your fix strips a lot of regkeys for the update that was supposedly not installed but your script had around 80%ish hits on the reg keys of the update that supposedly wasn't installed So does that mean that it was installed badly originally? Thanks so much for your help its much appreciated amazing how you can get that from the CBS logs it just looked a mess when i tried to look over it

    Cheers
    Liam

  9. #9
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    12,126
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: KB4103718 - Cant install error 80073701

    Great!
    Yes, there was an older update which was preventing the install of the new one, so I removed it manually.
    liamc says thanks for this.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  10. #10

    Re: KB4103718 - Cant install error 80073701

    Quote Originally Posted by softwaremaniac View Post
    Great!
    Yes, there was an older update which was preventing the install of the new one, so I removed it manually.

    Thanks man impressive knowledge

    Cheers

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