[SOLVED] Windows Update fails to install two KBs & I have two corruptions

jerryvb · May 13, 2018

Hello, this is my first time posting here, so I hope I get everything right!

I am running Windows 7 Pro SP1 64 bit on a Lenovo X140e netbook. I also multi-boot this with two other installations of Linux. So, Windows is being launched from GRUB.

The problem is that Windows Update fails to install two KBs, KB4054518, and KB3133977. Actually, when I go through the install process for these two KBs, during the process Windows Update reports that the install is a failure and then tries three or four more times to configure Windows but finally gives up.

At that time, after I log in to Windows and launch Windows Update, WU says "Windows is up to date" and displays the green shield with the checkmark. But, if I click on "View Update History" it shows the Status for these two KBs as "Failed." If, at that time, I run "Check for updates", WU will show these two KBs need to be installed. I have tried all sorts of things to no avail.

Also, my CheckSUR.log file shows two "CSI C Mark Deployment Missing ..." corruptions. They both appear to be related to the Avast antivirus software that I had installed. I have since UNinstalled that program and replaced it with Clam antivirus.

Also, I did a search with Regedit for any leftover keys for Avast and deleted them. There were about four. But these two corruptions related to avast still show up, but I can't find out where these are coming from.

My CBS.zip folder is located here: http://pc.cd/5blrtalK

Thank you in advance for any help.

Sysnative Windows Update · May 13, 2018

Hello and welcome! Please attempt to install only KB3133977 and when it fails, attach CBS.log.

jerryvb · May 13, 2018

softwaremaniac said:
Hello and welcome! Please attempt to install only KB3133977 and when it fails, attach CBS.log.

Ok, did that ...

Link to new CBS.log file:

CBS.log - pCloud

Sysnative Windows Update · May 13, 2018

Is this a dualboot machine?

EDIT: I see it is.

Sysnative Windows Update · May 13, 2018

Are they located on separate hard drives?

jerryvb · May 13, 2018

softwaremaniac said:
Are they located on separate hard drives?

No, only one hard drive.

Sysnative Windows Update · May 13, 2018

Please disable dual boot and when done, retry updates.

jerryvb · May 13, 2018

softwaremaniac said:
Please disable dual boot and when done, retry updates.

Is there anything else we can try without doing this? I, of course, could be wrong, but I don't think dual boot is causing this problem. Other updates have installed just fine, it's just that these two refuse to install correctly. I could do it, but I'd rather not unless we discover that there's no other way to fix it.

Sysnative Windows Update · May 13, 2018

I suspect the only issue you are having is the dual boot as we've had the error before and all was well after removing dual boot.

We've had a similar error before and it was resolved that way: [Win7SP1 x64] KB4034664 Security Monthly Quality Rollup fails: WU error 80070005

From your log:

Code:

2018-05-13 09:09:24, Info                  CSI    00000042 Begin executing advanced installer phase 38 (0x00000026) index 34 (0x0000000000000022) (sequence 73)
    Old component: [ml:358{179},l:356{178}]"Microsoft-Windows-BootEnvironment-Core-BootManager-EFI, Culture=neutral, Version=6.1.7601.17514, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    New component: [ml:358{179},l:356{178}]"Microsoft-Windows-BootEnvironment-Core-BootManager-EFI, Culture=neutral, Version=6.1.7601.19146, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    Install mode: install
    Installer ID: {81a34a10-4256-436a-89d6-794b97ca407c}
    Installer name: [15]"Generic Command"
2018-05-13 09:09:25, Info                  CSI    00000043 Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:3c5d0bc3d4ead3011b00000018050806} pathid: {l:16 b:3c5d0bc3d4ead3011c00000018050806} path: [l:238{119}]"\SystemRoot\WinSxS\amd64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.1.7601.17514_none_e5a6ee46b2ff6559" pid: 518 starttime: 131707013461328255 (0x01d3ead4b7ca417f)
2018-05-13 09:09:25, Info                  CSI    00000044 Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:3c5d0bc3d4ead3011d00000018050806} pathid: {l:16 b:3c5d0bc3d4ead3011e00000018050806} path: [l:238{119}]"\SystemRoot\WinSxS\amd64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.1.7601.19146_none_e58849eeb3162a80" pid: 518 starttime: 131707013461328255 (0x01d3ead4b7ca417f)
2018-05-13 09:09:25, Info                  CSI    00000045 Calling generic command executable (sequence 1): [20]"C:\Windows\bfsvc.exe"
    CmdLine: [47]""C:\Windows\bfsvc.exe" C:\Windows\boot /nofonts"
2018-05-13 09:09:25, Info                  CSI    00000046 Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:7da519c3d4ead3011f00000018050806} pathid: {l:16 b:7da519c3d4ead3012000000018050806} path: [l:234{117}]"\SystemRoot\WinSxS\x86_microsoft.windows.s..ation.badcomponents_31bf3856ad364e35_6.1.7600.16385_none_3868158f24725705" pid: 518 starttime: 131707013461328255 (0x01d3ead4b7ca417f)
2018-05-13 09:09:25, Info                  CSI    00000047 Creating NT transaction (seq 1), objectname [6]"(null)"
2018-05-13 09:09:25, Info                  CSI    00000048 Created NT transaction (seq 1) result 0x00000000, handle @0x2ec
2018-05-13 09:09:25, Info                  CSI    00000049@2018/5/13:16:09:25.295 CSI perf trace:
CSIPERF:TXCOMMIT;237834
2018-05-13 09:09:25, Error      [0x018009] CSI    0000004a (F) Done with generic command 1; CreateProcess returned 0, CPAW returned S_OK
    Process exit code 123 (0x0000007b) resulted in success? FALSE
    Process output: [l:0 ][gle=0x80004005]
2018-05-13 09:09:25, Info                  CSI    0000004b Calling generic command executable (sequence 2): [24]"C:\Windows\fveupdate.exe"
    CmdLine: [35]""C:\Windows\fveupdate.exe" /bootmgr"
2018-05-13 09:09:25, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 91.
2018-05-13 09:09:25, Info                  CSI    0000004c Done with generic command 2; CreateProcess returned 0, CPAW returned S_OK
    Process exit code 0 resulted in success? TRUE
    Process output: [l:244 [244]"BitLockerUpdate: Running.

BitLockerUpdate: Service request is for bootmgr.

BitLockerUpdate: BitLocker Drive Encryption is not turned ON on the OS volume.

BitLockerUpdate: No servicing was performed on the OS volume.

BitLockerUpdate: Done.

"]
2018-05-13 09:09:25, Info                  CSI    0000004d@2018/5/13:16:09:25.903 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{81a34a10-4256-436a-89d6-794b97ca407c};Microsoft-Windows-BootEnvironment-Core-BootManager-EFI, Version = 6.1.7601.19146, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral;1327530
2018-05-13 09:09:25, Error      [0x018007] CSI    0000004e (F) Failed execution of queue item Installer: Generic Command ({81a34a10-4256-436a-89d6-794b97ca407c}) with HRESULT HRESULT_FROM_WIN32(14109).  Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable (2)[gle=0x80004005]
2018-05-13 09:09:37, Info                  CSI    0000004f End executing advanced installer (sequence 73)
    Completion status: HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED)

jerryvb · May 14, 2018

Well, I'm just not sure I want to tackle that right now. I would have to reinstall the windows mbr, and that might wipe out the Linux partitions. I can't take that chance. I also have a lot of data on those partitions that I would have to back up before even attempting the job. So, I'm not doubting your analysis, I just don't think I want to tackle this right now. I guess it'll have to be done at some point in the future, but I just don't have the time right now.

Thank you softwaremaniac for your fast and detailed work. When and if I do attempt this job, I'll come back here if I need help or run into problems. I really do appreciate your time and effort.

Cheers

Sysnative Windows Update · May 14, 2018

No problem. Let me know!

jerryvb · May 15, 2018

Ok, I think I'm ready to give it a try. Do you know of a simple way to reinstall the windows MBR? That's the only way I know of to disable dual boot.

Sysnative Windows Update · May 15, 2018

This should work: MBR - Restore Windows 7 Master Boot Record - Windows 7 Help Forums

jerryvb · May 28, 2018

Update - Well, things went from bad to worse. So, I ended up doing a factory reinstall from the restore discs that I made right after purchasing the laptop. Laptop is back to normal now. Windows 7 is installed and up to date. All updates are installed. Windows Update is normal. And I now have Peppermint Linux installed dual booting windows from GRUB. Everything is working just fine.

Thanks for all your help.

Sysnative Windows Update · May 29, 2018

Great! No problem. Glad to have helped.

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[SOLVED] Windows Update fails to install two KBs & I have two corruptions

jerryvb

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