[SOLVED] Windows 7 - Error 8000ffff installing KB4093118

SHeston · May 1, 2018

For several days, I have been troubleshooting the failure of Windows Update KB4093118 to install on my workstation. The CBS.log had an entry with the referenced error code when attempting to remove a component from a non-owner, specifically [amd64_microsoft-windows-international-chinese-core].

As part of my attempt to rectify this issue, I removed all Windows Security Updates from my workstation dated 2/21/2018 to current and let the Windows Update Agent reapply the same. Problem is, the Windows Update KB4074598 fails to remove for the exact same reason.

Therefore, I seek assistance from this community to help with this issue. Attached are the requisite files.

Thanks in advance for your assistance!

Sysnative Windows Update · May 7, 2018

Hello and welcome tom Sysnative! We are sorry about the delay! Do you still require assistance?

SHeston · May 7, 2018

No worries on the delay!

I do still need assistance. Thanks!

Sysnative Windows Update · May 7, 2018

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4056894

4. Let me know if it says it was successful or if there are any errors.

SHeston · May 7, 2018

Performed the steps to Remove the Update Manually. Received message: The update KB4056894 is not installed on this computer.

Sysnative Windows Update · May 7, 2018

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4056894 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

SHeston · May 7, 2018

Performed the FRST Registry Search.

Farbar Recovery Scan Tool (x64) Version: 06.05.2018 01
Ran by sheston (07-05-2018 13:50:18)
Running from F:\IT Tools\Farbar Recovery Scan Tool
Boot Mode: Normal

================== Search Registry: "KB4056894" ===========

====== End of Search ======

View attachment SearchReg.txt

Sysnative Windows Update · May 7, 2018

Let's do these two as a test and we'll go from there:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SHeston · May 7, 2018

Performed the SFCFix Script execution

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-07 16:22:56.838
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at \\XXXXXXXX\RedirectedFolders\sheston\Desktop\SFCFixScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\a912f093ddb..ea7532fee6d_31bf3856ad364e35_6.1.7601.23989_609463cdfe19441e.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\3ba4338296d..7c527469199_31bf3856ad364e35_6.1.7601.24000_e7cae6c2e98b8a10.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\a912f093ddb..ea7532fee6d_31bf3856ad364e35_6.1.7601.23989_609463cdfe19441e.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\3ba4338296d..7c527469199_31bf3856ad364e35_6.1.7601.24000_e7cae6c2e98b8a10.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\a912f093ddb..ea7532fee6d_31bf3856ad364e35_6.1.7601.23989_609463cdfe19441e.
RegistryScript:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2018-05-07 16:23:05.430
Script hash: zbmweD2XQ3g9CfPepjgj7KyukmWa7L4h3UdHXS3kp6U=
----------------------EOF-----------------------

Sysnative Windows Update · May 7, 2018

Run SURT and attach CheckSUR.log

SHeston · May 8, 2018

Performed SURT and files are attached. **Note: I assumed SURT execution hung after 30 minutes of runtime. I restarted it after realizing it was not an issue.

[First Run]: View attachment CheckSUR-1.log

[Second Run]: View attachment CheckSUR-2.log

Sysnative Windows Update · May 8, 2018

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.

SHeston · May 8, 2018

Retrieved Components Hive:

COMPONENTS.zip - Google Drive

Sysnative Windows Update · May 8, 2018

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. You can use the one you already have downloaded.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and attach CBS.log if any fail.

SHeston · May 8, 2018

Performed FRST Fix procedure

Code:

Fix result of Farbar Recovery Scan Tool (x64) Version: 06.05.2018 01
Ran by sheston (08-05-2018 10:10:48) Run:1
Running from \\XXXXXXXX\RedirectedFolders\SHeston\Desktop
Loaded Profiles: sheston (Available Profiles: sheston & Xerox & sheston)
Boot Mode: Normal
==============================================


fixlist content:
*****************
CreateRestorePoint:
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
DeleteValue:HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\21e2341d383..8c952447b90_31bf3856ad364e35_6.1.7601.23572_fbddc8d53a004cef|appid
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\21e2341d383..8c952447b90_31bf3856ad364e35_6.1.7601.23572_fbddc8d53a004cef]
"appid"=hex:32,31,65,32,33,34,31,64,33,38,33,33,32,30,36,39,61,34,32,33,65,38,\
  63,39,35,32,34,34,37,62,39,30,2c,20,43,75,6c,74,75,72,65,3d,6e,65,75,74,72,\
  61,6c,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,32,33,35,37,\
  32,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,\
  36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,\
  74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,\
  70,65,3d,4e,6f,6e,53,78,53
EndRegedit:
*****************


Restore point was successfully created.


========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========


The operation completed successfully.




========= End of CMD: =========


"HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\21e2341d383..8c952447b90_31bf3856ad364e35_6.1.7601.23572_fbddc8d53a004cef\\appid" => removed successfully


====> Registry


==== End of Fixlog 10:11:03 ====

Sysnative Windows Update · May 8, 2018

OK, try updating now and if it fails, attach CBS.log.

SHeston · May 8, 2018

Performed Windows Update.

KB4093118 installed with no errors

Sysnative Windows Update · May 8, 2018

Great! Any further issues?

SHeston · May 8, 2018

None to my knowledge!

Thanks for your assistance and will donate to the cause.

Sysnative Windows Update · May 8, 2018

Great! Thank you very much for supporting our hard work!

[SOLVED] Windows 7 - Error 8000ffff installing KB4093118

Member

Attachments

Inactive

Member

Inactive

Member

Inactive

Member

Inactive

Attachments

Member

Inactive

Member

Inactive

Member

Inactive

Attachments

Member

Inactive

Member

Inactive

Member

Inactive