[SOLVED] WindowsUpdate error with code "800736B3" on monthly update.

Manfred · Apr 15, 2018

Hi,

I have after the monthly update of January problems with all the monthly updates, February, March and April.
All the updates give currently: error 800736B3.
I hope you can help me solving my update problem?
I want to thanks you in advance.

I am using Windows 7 Dutch version, fully patched with the exception of the above montly updates (February, March and April).
I am using: Avira Free virus scanner.
The problem is on my HP laptop: Core i7 2620M, 16GB, 500GB

It is the Monthly updates and also the preview updates that goes wrong. All other updates seems to be installed correctly.

I tried serveral things that I found on the the internet, all without solving my update problem.
The main one I tried was the one below, a Mircosoft items.

I understand that you have issues in installing one particular update. So, Please try to follow these steps to fix the issue.

Method 1: Try to reset Windows update components and check if it fixes the issue. This might help you in changing the status of the updates.

How do I reset Windows Update components?
http://support.microsoft.com/default.aspx/kb/971058

Method 2: Open the Windows Update troubleshooter by clicking on it and run it:

Open troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

Method 3: Also, Try to follow the steps mentioned below and see if that helps:

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

http://support.microsoft.com/kb/2509997/en-us

Chkdsk disclaimer.
Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost

Additional Information:

Troubleshoot problems with installing updates
http://windows.microsoft.com/en-in/windows7/troubleshoot-problems-with-installing-updates

Hope this helps.

I reversed to an old recovery point, because it did not help.

Then I tried to remove the latest succesful monthly KB4057400. And tried to install the KB4074598.
This was not able to be install: error code 800736B3
I installed the KB4057400 again. This was installed without problems.
Then I tried to install KB4093118, but that gave also: error code800736B3

See printout of history of installed update:

zZoIgCIIgCIIYBXkzQRAEQRAEQfTxH9gH0jaxqNbIAAAAAElFTkSuQmCCAA==

From update: KB4074598
My registry is correctly set:
Key="HKEY_LOCAL_MACHINE"Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat"
Value="cadca5fe-87d3-4b96-b7fb-a231484277cc", Type="REG_DWORD" and is set to "0x00000000"

From your: "Windows Update Forum Posting Instructions".
==>Step 2

Microsoft Windows [versie 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle rechten voorbehouden.

C:\Windows\system32>sfc /scannow

Systeemcontrole wordt gestart. Dit proces kan enkele minuten duren.

Verificatiefase van systeemscan wordt gestart.
Verificatie is 100% voltooid.
Er zijn beschadigde bestanden gevonden, maar deze kunnen niet allemaal worden he
rsteld.
De details zijn opgenomen in CBS.Log windir\Logs\CBS\CBS.log. Bijvoorbeeld
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

==============================================================================================

Er zijn beschadigde bestanden gevonden, maar deze kunnen niet allemaal worden hersteld.
Means:
Damage files found, but could not all be repaired.

==> Step 4
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-15 20:09:46.397
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component prnky006.inf and file Amd64\KYKC5200.PPD. File is reported as corrupt by SFC.
CORRUPT: Amd64\KYKC5200.PPD of component prnky006.inf.

WARNING: Failed to get store name from identity name with return code 2 for component prnky006.inf and file Amd64\KYKC5300.PPD. File is reported as corrupt by SFC.
CORRUPT: Amd64\KYKC5300.PPD of component prnky006.inf.

WARNING: Failed to get store name from identity name with return code 2 for component prnky006.inf and file Amd64\KYKC4000.PPD. File is reported as corrupt by SFC.
CORRUPT: Amd64\KYKC4000.PPD of component prnky006.inf.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 4
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-04-15 20:10:21.935
----------------------EOF-----------------------

Please see attachment: CBS_20180415.zip

All help is very apprisiated.
If you need more information, then I will try to provide the requested information as soon as possible to you.

Kind regards,
Manfred

P.S. Sorry for my poor English, I am not a native English speaking person.

Manfred · Apr 17, 2018

Another CBS log file added: CbsPersist_20180417170156.zip

Manfred · Apr 29, 2018

Update:

Removing Java 8 let me install: KB4075211

But after the successful installation of KB4075211, the instalation of: KB4074598 still fails.

Removing Adobe flash player. Did not solve the failing installation either.

New attempt:
Checking the the complete system for virus and malware. The scanning did not found any detection of a virus or malware.

New try of running: "DISM /Online /Cleanup-Image /scanhealth" in an elevated command prompt.
Below the printout of DISM command, that gave:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.23471
2018-04-29 10:12

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI F Mark Missing 0x00000002 f!amd64_kykc5200.ppd_367e4810e8ea6051 amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca\f!amd64_kykc5200.ppd_367e4810e8ea6051: Amd64\KYKC5200.PPD
(f) CSI F Mark Missing 0x00000002 f!amd64_kykc5300.ppd_367e4810e8eb6090 amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca\f!amd64_kykc5300.ppd_367e4810e8eb6090: Amd64\KYKC5300.PPD
(f) CSI F Mark Missing 0x00000002 f!amd64_kykc4000.ppd_367c4792e8f1620a amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca\f!amd64_kykc4000.ppd_367c4792e8f1620a: Amd64\KYKC4000.PPD
(f) CSI Missing C Mark 0x00000000 c!4a12ad960a1..ac305cecea2_31bf3856ad364e35_11.2.9600.17633_81d07089824058b1 amd64_4a12ad960a13248b6d2f9ac305cecea2_31bf3856ad364e35_11.2.9600.17633_none_81d07089824058b1 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!4a12ad960a1..ac305cecea2_31bf3856ad364e35_11.2.9600.17633_81d07089824058b1 successfully added to amd64_4a12ad960a13248b6d2f9ac305cecea2_31bf3856ad364e35_11.2.9600.17633_none_81d07089824058b1

Summary:
Seconds executed: 1499
Found 4 errors
Fixed 4 errors
CSI Missing C Mark Total count: 1
Fixed: CSI Missing C Mark. Total count: 1
CSI F Mark Missing Total count: 3
Fixed: CSI F Mark Missing. Total count: 3

When install the latest montly update: "2018-04 Beveiliging - Maandelijkse kwaliteitsrollup voor Windows 7 voor op x64 gebaseerde systemen (KB4093118)", after more then 30 failed installation attempts before, finnaly installed successful.

At the moment a new scan for updare is currently being executed.

Sysnative Windows Update · Apr 29, 2018

Hello and welcome! Sorry about the delay! Do you still require assistance?

Manfred · Apr 29, 2018

Hi,

Thank you very much for your reply.

If you can advice/help me? That would be very much appresiated.
At the moment, I don't know if you need new printouts/log files? If needed, please tell me? Please tell me which ones you need? I will add them to this post.

So if you can help me at this moment with:
- why I see the same updates again, and why these are old updates?
- why it is trying to install these same updates again and again?
If you can help me with solving this? That would be great.
And maybe you know? and or you can tell me how to tell that the system is healthy again?

But at this point, your advice can also be? Let is run for a few days so that the automatic update can do his job.
Then after some days if it is still not working as expected, please report in this post.

We can also do that, wait for a few days to see how my laptop reacts?
Again, any advice is helpful and very appresiated!
But I don't want to spend your valuable time unnecessary.

For now:
The monthly update KB4093118 is installed as completed.
When searching for new updates I now get failed: 0x80070002.
When looking at "windows update" The system tries to install the same updates as those are installed before?
The updates concern are 8 important updates (FYI: dd-mm-yyyy):
KB4093118, release date 23-4-2018
KB2871997, release date 13-5-2014 ==> ? old update ?
KB3004375, release date 10-2-2015 ==> ? old update ?
KB3011780, release date 18-11-2014 ==> ? old update ?
KB3031432, release date 14-5-2015 ==> ? old update ?
KB3046269, release date 14-4-2014 ==> ? old update ?
KB3068708, release date 9-6-2015 ==> ? old update ?
KB3184143, release date 11-10-2016 ==> ? old update ?
When shutting down the system, the system is showing the explanation mark to install udates and shutdown.

Below snipping capture printout of the installed updates, the bottom list of failure of KB4093118 is much longer.
So strange that I see the old updates 2014, 2015 and 2016 and that it wants to install them again, even because they are already installed?

Thank you very much.

Kind regards,
Manfred

Sysnative Windows Update · Apr 29, 2018

Please run SFC Scan and attach CBS.log.

Manfred · Apr 29, 2018

Hi,

Sorry for the little delay:
I could not perform the "sfc /scannow".
Trying it for more then a hour, now.

Microsoft Windows [versie 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle rechten voorbehouden.
C:\Windows\system32>sfc /scannow
Systeemcontrole wordt gestart. Dit proces kan enkele minuten duren.
De aangevraagde bewerking kan niet worden uitgevoerd.
C:\Windows\system32>

I received the above message. This means (something like):
System check will be started. This can take some minutes.
The requested action can not be executed
A reboot of the laptop did not release the function. So I needed to wait.

I install the pending/waiting updates, again.
After that I still could run the "sfc /scannow" command, see message above?

I have attached the current logfile "CBS.log" CBS_20180429.zip without running the "sfc /scannow" command.

No idea why the command will not be runned.
I will keep trying to run the command.
When succeed I will attach the logfile.

Regards,
Manfred

Sysnative Windows Update · Apr 29, 2018

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.

Manfred · Apr 29, 2018

Hi,

The file "components.zip" 30MB file is stored on Microsoft OneDrive link to the file is: https://1drv.ms/u/s!Ap8t8_Ktp7mhaMK5QjfGDNpUn8U

Regards,
Manfred

Sysnative Windows Update · Apr 30, 2018

Are you maybe interested in upgrading to the latest Windows 10 version?

Manfred · May 1, 2018

Hi,

Thank you for your reply.

A few years ago I was not interested in Windows 10 because it was not stable enough to humble my opinion.

Now I am not sure anymore?
If you would advice me to go to windows 10 I will take that into account.

But the free upgrade program is stopped, isn't it?
Or?
I have now the Windows 7 Pro version, will it then be updated to Windows 10 Pro version?

Please advice me? What you should do?

Thank you very much.

Regards,
Manfred

Sysnative Windows Update · May 2, 2018

As long as it's activated, it will work. I've been using Win10 from day one and have had no stability issues whatsoever. Yes, you will get the Pro version.

The upgrade process is extremely straightforward:

1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
2. Accept the License Agreement
3. Download the ISO file to your desktop.
4. Double-click on the ISO and then run the setup to try and upgrade your machine.

We want to get the ISO so that you don't have to keep downloading which can take hours.

Manfred · May 2, 2018

Hi,

I will going to try this this weekend.
Thank you.

I want to make a backup from my laptop first.

I will let you know the result after coming weekend.

Regards,

Sysnative Windows Update · May 2, 2018

No problem. Take care.

Manfred · May 8, 2018

Hi

Original problem is solved. No new installation has been performed/needed. The updates are now successful installed.

How it is solved:

"sfc /scannow"

Gave the non fixable errors (see start of topic).

The "Windows6.1-KB947821-v34-x64.msu" = Help program System Update Readiness for Windows 7 (KB947821) [October 2014]

Gave the missing registry/file errors:

(f) CSI F Mark Missing 0x00000002 f!amd64_kykc5200.ppd_367e4810e8ea6051 amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca\f!amd64_kykc5200.ppd_367e4810e8ea6051: Amd64\KYKC5200.PPD
(f) CSI F Mark Missing 0x00000002 f!amd64_kykc5300.ppd_367e4810e8eb6090 amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca\f!amd64_kykc5300.ppd_367e4810e8eb6090: Amd64\KYKC5300.PPD
(f) CSI F Mark Missing 0x00000002 f!amd64_kykc4000.ppd_367c4792e8f1620a amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca\f!amd64_kykc4000.ppd_367c4792e8f1620a: Amd64\KYKC4000.PPD

With the Sysinternal Suite installed I used "psexec" to start the regedit with system privilege. psexec need to be started from an elivated command shell.

psexec -i -d -s c:\Windows\RegEdit.exe

As regedit is runned I went to searching for the above key like: prnky006.inf and kykc4000.ppd
prnky006.inf was found. kykc4000.ppd was not found, and that is inline we the above error, because those are missing. I search on a healthy Windows 7 system and found the missing keys in:

[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_prnky006.inf_31bf3856ad364e35_6.1.7600.16385_none_3ee7affd389bdbca]

I created the 3 missing keys manually in the register:

"f!amd64_kykc5200.ppd_367e4810e8ea6051"=hex:41,00,6d,00,64,00,36,00,34,00,5c,00,4b,00,59,00,4b,00,43,00,35,00,32,00,30,00,30,00,2e,00,50,00,50,00,44,00

"f!amd64_kykc5300.ppd_367e4810e8eb6090"=hex:41,00,6d,00,64,00,36,00,34,00,5c,00,4b,00,59,00,4b,00,43,00,35,00,33,00,30,00,30,00,2e,00,50,00,50,00,44,00

"f!amd64_kykc4000.ppd_367c4792e8f1620a"=hex:41,00,6d,00,64,00,36,00,34,00,5c,00,4b,00,59,00,4b,00,43,00,34,00,30,00,30,00,30,00,2e,00,50,00,50,00,44,00

"sfc /scannow" Gave no errors.
I rebooted and tried to install the updates. But the montly updates where still failing.

I runned the SUR tool again.
The "Windows6.1-KB947821-v34-x64.msu" = Help program System Update Readiness for Windows 7 (KB947821) [October 2014]

That gave me only 1 error:

Checking Component Store
(f) CSI Missing C Mark 0x00000000 c!4a12ad960a1..ac305cecea2_31bf3856ad364e35_11.2.9600.17633_81d07089824058b1 amd64_4a12ad960a13248b6d2f9ac305cecea2_31bf3856ad364e35_11.2.9600.17633_none_81d07089824058b1 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!4a12ad960a1..ac305cecea2_31bf3856ad364e35_11.2.9600.17633_81d07089824058b1 successfully added to amd64_4a12ad960a13248b6d2f9ac305cecea2_31bf3856ad364e35_11.2.9600.17633_none_81d07089824058b1

But this could be fixed.

I rebooted.
And success. The updates are begin installed.

I want to thank softwaremaniac for begin helpful and the time.
I also want to thank sysnative.com for this forum and space.

Thanks again!

Kind regards,
Manfred

Sysnative Windows Update · May 8, 2018

Thanks for letting us know! Take care!

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[SOLVED] WindowsUpdate error with code "800736B3" on monthly update.

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