[SOLVED] Windows update is not working

devilgenius · Apr 14, 2018

Updates stopped working, always getting error code 80073701. Windows 7 Ultimate SP1

SFCFix log

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-14 16:49:31.750
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          552
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-04-14 16:50:47.145
----------------------EOF-----------------------

CBS Folder

Thanks in advance! :grin1:

devilgenius · Apr 18, 2018

I have managed to repair almost all errors, but this last one doesn't want to give up. :)

SFCFix Log

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-18 14:34:32.482
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          4
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-04-18 14:35:46.431

----------------------EOF-----------------------

CBS Folder

Sysnative Windows Update · May 6, 2018

Hello and welcome to Sysnative! We are extremely sorry about the delay! Do you still require assistance?

devilgenius · May 7, 2018

Yes :)

Sysnative Windows Update · May 7, 2018

Please attempt to install updates and when one fails, attach CBS.log.

devilgenius · May 7, 2018

SFCFix Log

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-05-07 15:41:03.268
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          4
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-05-07 15:45:29.310
----------------------EOF-----------------------

CBS Folder

Sysnative Windows Update · May 7, 2018

softwaremaniac said:
Please attempt to install updates and when one fails, attach CBS.log.

devilgenius · May 7, 2018

Tried to install "2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118)", failed with code 80073701.

CBS.log

Sysnative Windows Update · May 7, 2018

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2952664

4. Let me know if it says it was successful or if there are any errors.

devilgenius · May 7, 2018

Sysnative Windows Update · May 7, 2018

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB2952664 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

devilgenius · May 7, 2018

Here it is.

Sysnative Windows Update · May 7, 2018

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. You can use the one you already have downloaded.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and attach CBS.log if any fail.

devilgenius · May 7, 2018

Tried again to install "2018-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093118)" and a new one "2018-04 Preview of Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4093113)", both failed with the same error code 80073701.

Sysnative Windows Update · May 7, 2018

Do not install the Preview!

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4054518

4. Let me know if it says it was successful or if there are any errors. If there are errors or you get the message that the update is not installed, please do a FRST search for KB4054518.

devilgenius · May 7, 2018

"The update KB4054518 is not installed on this computer."

Sysnative Windows Update · May 7, 2018

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. You can use the one you already have downloaded.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and attach CBS.log if any fail.

devilgenius · May 7, 2018

No error this time, worked flawless.
Thank you! :hug:

Sysnative Windows Update · May 7, 2018

Great! Just reboot the PC to confirm and I'll mark the thread as solved!

devilgenius · May 7, 2018

:thumbsup2:

[SOLVED] Windows update is not working

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