[SOLVED] problem found using update instructiions

alistair · Apr 14, 2018

Hi I have several times had new software I was trying to install that appeared to be installed ok but then would not run once I try to open them.

The latest example of this is Google earth that installs but then once opened hangs with a message about synchronizing.

test results below and attached is the CBS zipped file as instructed via wetransfer

WeTransfer

thank you
Alistair

Sysnative Windows Update · May 4, 2018

Hello and welcome to Sysnative! We are extremely sorry about the delay! Do you still require assistance?

alistair · May 4, 2018

Yes please I really am very stuck with this problem
Alistair

Sysnative Windows Update · May 4, 2018

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

alistair · May 5, 2018

sfcf fix text i can't paste it in to the text body here so it is attached with the other requested txt file

thank you

Alistair

Sysnative Windows Update · May 5, 2018

All clean!

alistair · May 5, 2018

softwaremaniac said:
All clean![/

Thank you very much for looking at this for me, its driving me mad there are 3 software programs I have installed but all will not run sample messages attached

thank you

alistair

Attached Thumbnails

Sysnative Windows Update · May 5, 2018

Can you attach the crash reports for me?

alistair · May 5, 2018

Yes of course please tell me where to find them, I will not be able to look for them now till Tuesday if that is ok?

Sysnative Windows Update · May 5, 2018

Do the following in Zephyr: Addons->Zephyr->Re-Indexing

alistair · May 5, 2018

Ok will do but it won5 be till Tuesday it’s my studio computer and I won’t be there till then, thanks for the help , much appreciated

alistair · May 8, 2018

Please where or how I do this as I can't find addon zephyr addon? Do the following in Zephyr: Addons->Zephyr->Re-Indexing

also google earth once downloaded and installed will not open gets stuck at initializing ( not responding)

Sysnative Windows Update · May 8, 2018

What are the system specs of the machine in question? Are there any devices attached to the machine?

alistair · May 8, 2018

3 screens / 1 x shuttle pro / usb3 card reader / wireless keyboard and mouse / wireless dongle for wacom tablet

Sysnative Windows Update · May 8, 2018

Can you detach the card reader and the wireless dongle just to test?

alistair · May 8, 2018

unplugged every thing except wireless mouse still the same result, I see looking at the reports that the NAPSTAT.EXE is now fixed that was faulty in the previous reports, thank you for that.

Sysnative Windows Update · May 8, 2018

Has the hardware in the machine been tested?

alistair · May 8, 2018

no not since I built it.

Sysnative Windows Update · May 8, 2018

Please test HW and report back. We've sorted the corruption.

alistair · May 8, 2018

what tests would you like me to run and I might need some help on how to do it? I have checked that, I have checked dxdiag with no obvious faults and its up to date as are the GPU drivers I do seem to have a issue with dxdiag 3d?

[SOLVED] problem found using update instructiions

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