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  1. #21

    Re: Windows 7 Pro 64 (AMD) does NOT receive last updates KB4088881, KB4100480

    Hello Brian,


    First of all, regarding the licensing issue:


    My Windows version is OEM and it is properly licensed.


    It looks like the MS Office 2010 was not properly licensed, therefore I stopped using it
    and instead I am using a licensed MS Office 2007 on another machine.


    I will definitely clarify this issue with the vendor.




    Just one word about licensing in general, which maybe you will find surprising:


    Unfortunately, most of the times it is practically impossible to acquire properly licensed MS products,
    because of reasons like:


    1. You can only buy an OS with a new computer, and only the very last version.
    So, today for example, no one will sell you Windows 7 !


    2. Even for other software packages, ex. MS Office, if you want a previous version instead of the last one,
    no one will sell you such a thing, including Microsoft itself.


    3. There are countries which do not allow you to buy software products online, from legal web sites such as Amazon,
    they simply do not allow you to "import" software this way.


    In other countries, like in Europe for example, there are shops where you can buy anything you like,
    any version you like, and so on.




    So, this might be the reason that sometimes vendors find their own ways to overcome these issues,
    without their customers even being aware of the problem.




    But, regardless of the licensing issue, at this moment there are several technical issues accumulating,
    from different directions, but which finally seem "to converge".


    To make the long story short:


    1. As a preparatory step for any action to be taken, I prepared two kinds of backups:


    a. a full image backup, on one external hard disk
    b. a files (documents) backup, on another external hard disk


    This I did still BEFORE the last update KB4093118 did arrive.


    By the way, all my updates seem to arrive from the same site, https://fe2.update.microsoft.com/v6/...ce/client.asmx,
    on all my machines.


    This specific update appears to have been changed by Microsoft on Apr 12, two days after its first publication,
    and this made it appear on those machines where it did not appear previously.




    2. When the update did finally arrive, it apparently installed itself successfully (as by the Update History),
    but then it kept appearing again and again during Check for Updates.


    And, indeed, it does NOT appear in the "Installed Updates" list, and also not in the registry


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache




    The WindowsUpdate.log only shows that a reboot was scheduled, but it in fact was never triggered to happen.


    And even if I try to install manually, at the end it DOES NOT ask me to allow reboot to complete installation.


    Instead, every day a new "successful" installation of the SAME update is added to the Update History only,
    which shows that the Update History is only a history of "attempted updates", and "successful" is only a partial state.




    3. Starting to research why is this happenning, I discovered in the EventViewer System log lots and lots of "pairs"
    like the following:


    Warning EventID=136
    The default transaction resource manager on volume C: encountered an error while starting and its metadata was reset.
    The data contains the error code.
    1C00040002003000020000008800048000000000060019C000000000000000000000000000000000060019C0
    +
    Error EventID=137
    The default transaction resource manager on volume C: encountered a non-retryable error and could not start.
    The data contains the error code.
    1C0004000200300002000000890004C000000000010100C000000000000000000000000000000000010100C0




    And these keep repeating every minute or so.




    Previously such errors were not shown in the EventViewer !




    Researching this issue further, I found that this is a known problem, relating to the "default transaction resource manager"
    being left in an inconsistent state, following some kind of failure.


    There is a standard method that is suggested in lots and lots of places for solving this problem,
    namely to perform the following:


    --------------------------------------------------------------------
    fsutil resource setautoreset true %systemdrive%\


    attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
    del %SystemRoot%\System32\Config\TxR\*


    attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
    del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
    del %SystemRoot%\System32\SMI\Store\Machine\*.blf
    del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms


    -------------------------------------------------------------------

    I performed this, both in normal mode and in Safe Startup mode and all the steps were successful,
    but the alerts in the EventViewer still continue to arrive.





    I studied more, since the FSUTIL was something that I did not know about,
    so further I tried the following (as Administrator):




    C:\Windows\system32>fsutil resource info c:\
    Error: Transaction support within the specified resource manager is not started or was shut down due to an error.




    C:\Windows\system32>fsutil resource start c:\
    Error: Access in denied




    4. Further researching this issue I found some web sites that directly relate this problem to having performed a backup
    and/or having connected an external hard drive, especially in Windows7 64 bit, more frequently than in 32 bit.


    Then I suddenly remembered that after having performed my backups, I encountered the problem that I could not eject
    the 2nd external hard drive as usual, because it was all the time reported as being in use.


    Looks like the culprit for this issue is a service named "Distributed Link Tracking Client".


    Anyway, for being on the safe side, I performed a restart and afterwards it was possible to eject the external hard drive as usual.



    But, in spite of this, it looks like the "default transaction manager" remained corrupted, but silently, still without any messages
    in the EventViewer, and, at the moment when the new update KB4093118 did arrive, Windows Update could not install it
    and then the alerts started to appear and do not stop since then.




    I tried to perform a System Restore to before the point when I performed the backup to the external drive,
    and the Restore failed with the following error:


    0x80071a91 - ERROR_RM_NOT_ACTIVE




    And this is the same error that is reported on many web sites for the problem of a Windows Update keeping to appear repeatedly,
    and this completely aligns with the two alerts on "default transaction resource manager" that keep appearing all the time
    in the EventViewer log.






    After reading lots and lots and lots of web pages about this problem, I found the following one:


    Corrupt transaction resource manager after Windows 10 install - Super
    User



    Though it refers to a Windows10 installation, it seems to "cut the issue" by stating that none of the other methods did help,
    except reformatting the OS partition.




    I don't know whether this is indeed so, but anyway at this moment things look like that




    As far as I understand, the "transaction resource manager" is a file (or hive) + some process(es) that manage it,
    so it is not clear for me why indeed should we go so far as to need a partition reformatting for solving such an issue ?!?


    Why cannot that "resource manager" file/hive be recreated from scratch, using a set of commands for "resetting" it,
    as in fact is suggested everywhere, but which DO NOT HELP ?






    Considering the point in time when these alerts started to appear, my last hope is to maybe be able to perform an Image restore
    of the OS partition only.


    As I said, I performed 2 backups on two different external drives, and only the second one encountered the eject problem,
    so, hopefully, the Image backup on the first external drive was still "not reflecting" this problem,
    if it was indeed caused by the external drive at all ... which I still seriously doubt, because it is against any common sense !


    The same external drive was always used successfully also with Windows XP, so the problem is indeed with Windows7 only.




    Maybe my thinking is "too simplistic", but I still can only think along the lines of:


    1. If some file is corrupted, then there should exist a method of recreating it.
    (at most, with some accepted loss of data).


    2. If a critical OS file is lost, then MS should ensure the possibility to replace it with a clean file.


    3. If a process is not working properly, then a system restart should repair it by causing it to start fresh.




    Now it looks to me that there is no chance but "demolishing a house because a window is broken" ...




    Every day I learn about a whole bunch of mechanisms related to Windows Internals,
    and I can only be sincere and say that, though nice in concept, some of these processes are implemented
    in a far, far too complicated manner.


    Instead of all this complicated "Transaction Resource Manager" that might remain "corrupted forever",
    for performing a Windows Update or any other such activity that should be "transactionally consistent",
    what would have been more simple than:


    1. keep a copy of all the original files that the update is going to replace


    2. perform the replace one-by-one


    3. on any failure anywhere during these steps, return to the original files (which are already ensured to be correct and working)


    Or, even better, always put any new files in a new place, and just modify a pointer to point to the new place
    (or back to the old one).




    Ok ... I promissed a short post, and finally wrote an entire philosophy book ....


    Unfortunately, I strongly believe that the thousands of common users (myself included, when it comes to Windows issues)
    should NEVER be faced with a situation when they should sit and study for nights after nights all these internals intricacies,
    just for the simple purpose of having a machine up and running.


    Browsing the web, I see many people who, in total discouragement, simply recommend migrating to other OS-es,
    like for example Linux, which does not have all these problems ... and it is also free !


    This should light up a semaphore to Microsoft ... but, unfortunately, they seem to be very non-responsive in what concerns
    the users daily experience using their products ... and correcting their own bugs which cause users systems to crash out of nowhere ...




    Believe me or not, I think that I am already sitting now about 72 hours continuously near my machine ...
    and still without light at the end of the tunel ...


    I feel totally discouraged ... and for sure I don't have enough time left behind in my life for becoming a Windows specialist,
    even if I would invest myself completely into it ...




    Sorry for having kidnapped so much of your time with all these issues, I always enjoy learning from people
    who know a whole lot about issues that are new for me :)


    But I also should solve my effective practical problem, before I will decide to finally give up ...






    Thanks a lot for all your help & Best Regards,
    Iudith


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  2. #22
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    Re: Windows 7 Pro 64 (AMD) does NOT receive last updates KB4088881, KB4100480

    OK, so if I understand you correctly you are just going to restore your OS from one of your image backups and at this point don't require any further assistance. Correct?

  3. #23

    Re: Windows 7 Pro 64 (AMD) does NOT receive last updates KB4088881, KB4100480

    Hello Brian,

    No, I still do need assistance if you do have any clue about solving the problem in another way.


    I am also waiting for my computer technician to have a look at it and decide what can we do.

    But, as you know, technicians are practical people and NOT Windows Gurus, as you are and as I would like to be ...
    So, they usually choose the fastest solution upon the "pinpoint correction" of a specific problem,
    especially a "fine software problem" which requires a whole lot of knowledge.


    It is only my idea that maybe a restore could work, as still a better alternative than a full OS installation ...

    I have never done this before, so I will still need the technician to be able to assist me with doing this,
    and, of course, only after completing it we could know whether the problem was solved or not ...



    The problem now seems to be very well defined/delimited:

    The "Impossibility to start the "Transaction Resource Manager" for disk C:\,
    because its having been corrupted, either by the reboot problem caused by the 2018-Mar update or by some further action.

    I even don't exactly understand whether this is a "physical" or "logical" problem.


    So, if there is still another pinpoint action focused exactly on solving thus problem, I would be glad to still receive advice .


    Thanks a lot for assisting me further & Best Regards,
    Iudith

  4. #24
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    Re: Windows 7 Pro 64 (AMD) does NOT receive last updates KB4088881, KB4100480

    Please do the following so I can get a list of your updates. Thanks.


    FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop. You can use the one you already have downloaded.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    Attached Files Attached Files

  5. #25

    Re: Windows 7 Pro 64 (AMD) does NOT receive last updates KB4088881, KB4100480

    Hello Brian,

    First, thanks a lot for your readiness to help me further.

    I performed the steps you indicated and I attach the resulting log file.


    Unfortunately, during the last two days the situation seems to get worse.

    The alerts in the Event Viewer for EventID = 136, 137 does continue all the time just like before,
    but in addition to this, starting from yesterday morning my machine began to suddenly restart unexpectedly,
    and it did this yesterday morning, without my touching me at all,
    and the very same happened this afternoon, shortly after I started to work.

    This is the first time that I encounter this problem at all since I have this machine,
    and it seems to be somehow related to the previous events 136, 137, at least as by the info I saw on several web sites.

    It looks like this problem is an even more severe one !

    For your info, I attach a file RESTART.ZIP containing some of the events that were signaled during this last restart.

    In addition to the events 136 and 137 before and after the restart, you can also see events 6008 and 1001
    that maybe shed some light on the possible reason.


    Thanks a lot once again if you can still help me further, though, at this moment, I am less confident that anything at all could help,
    except a new OS installation ( for which I will need the help of my technician ) .

    Thanks a lot & Best Regards,
    Iudith
    Attached Files Attached Files

  6. #26
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    Re: Windows 7 Pro 64 (AMD) does NOT receive last updates KB4088881, KB4100480

    OK, please do the following.

    Step#1 - Initiate Chkdsk
    1. Open up My Computer. You can double-click the icon on your desktop (if you have one) or Click the Start button in the lower left and click on Computer as shown below.
    2. Right-click on the Disk that we are doing a chkdsk on and select Properties.
    3. Click the Tools tab and click the Check now... button.
    4. Ensure both options are checked and click the Start button.
    5. A message box will likely come up explaining that it can't be done while it's in use. Click the Schedule disk check button.
    6. Click OK to exit the properties window.
    7. Reboot your machine.

    After checkdsk completes, please do the following.

    Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step.
    Right-click this file and select Run as administrator (Allow if prompted)and a text file will open (and also be saved on the desktop as ListChkdskResult.txt).
    Please copy the contents of this file and paste into your next post.

  7. #27

    Re: Windows 7 Pro 64 (AMD) does NOT receive last updates KB4088881, KB4100480

    Hello Brian,

    Attached is the log file with the CHKDSK results.


    I would just add that today I encountered again an unexpected restart, and I found a utility which allows
    to display the details of the BSOD dump, so I also attach a file BlueScreen.txt containing these details,
    maybe they could highlight some more information.

    There were 4 such unexpected restarts up to now.


    Continuing to research the issue, I also found several web sites that such problems
    (events 136,137 and unexpected restarts) to various backup software packages being used,
    so now I start to suspect that my backup software (Macrium Reflect) could be involved ...

    I disabled the Macrium service, so it is currently not working, but I suspect that when I performed the last image backup
    it caused some havoc on disk C:\ ...


    Thanks a lot again for all your help.


    Best Regards,
    Iudith
    Attached Files Attached Files

  8. #28
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    Re: Windows 7 Pro 64 (AMD) does NOT receive last updates KB4088881, KB4100480

    If you continue to have BSOD issues after disabling Macrium Reflect, I would recommend that you post an inquiry in our BSOD forum where the experts there can assist you with this.

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