[S2012R2] Windows Updates not working (Code 80070BC9)

w00tw00t · Mar 29, 2018

Hi all,

I have a problem with windows update (Code 80070BC9) on one of my Server 2012 R2 VMs which i cant fix myself.
Resetting Windows Update didn't help.

sfc /scannow -> No errors found
Dism /Online /Cleanup-Image /RestoreHealth -> "Error: 6801. Transaction support within the specified resource manager is not started or was shut down due to an error."
SFCFix -> No errors found

Logs: https://seafile.rlp.net/d/6b1b32a586a94939a3dd/

Thanks for any help!

SleepyDude · Apr 3, 2018

Hi W00tw00t :welcome: to Sysnative Forum.

Do you still need assistance with this issue?

w00tw00t · Apr 4, 2018

SleepyDude said:
Do you still need assistance with this issue?

unfortunately, yes

SleepyDude · Apr 4, 2018

Hi,

Let see what we can do...

Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

Download FRST or FRST x64 and save it to the Desktop.
(Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64
Highlight the contents of the box below, right click on it and select Copy

Start::
cmd: sc config trustedinstaller start=auto
cmd: net start trustedinstaller
cmd: fsutil resource setautoreset true %SystemDrive%\
cmd: attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
cmd: echo y | del %SystemRoot%\System32\Config\TxR\*
cmd: attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
cmd: echo y | del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
cmd: echo y | del %SystemRoot%\System32\SMI\Store\Machine\*.blf
cmd: echo y | del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
EmptyTemp:
End::

Click to expand...
Execute FRST/FRST64 right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.

w00tw00t · Apr 5, 2018

Hi SleepyDude,

thanks for your help.

Logs: https://seafile.rlp.net/d/6b1b32a586a94939a3dd/

Since it is not an English system, I have translated the log into English. (Fixlog_translated.txt)

Should I delete the files in %SystemRoot%\System32\Config\TxR\* (eg. with a boot disk)?

SleepyDude · Apr 5, 2018

Hi,

Thanks for the log.

We can force FRST to use English please rename the file FRST64.exe to FRST64English.exe

For the locked files we can use FRST now that I have the file names...

Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

Highlight the contents of the box below, right click on it and select Copy

Start::
C:\Windows\System32\Config\TxR\{42b8216a-0b2e-11e3-93f4-90b11c2eb9f2}.TxR.0.regtrans-ms
C:\Windows\System32\Config\TxR\{42b8216a-0b2e-11e3-93f4-90b11c2eb9f2}.TxR.1.regtrans-ms
C:\Windows\System32\Config\TxR\{42b8216a-0b2e-11e3-93f4-90b11c2eb9f2}.TxR.2.regtrans-ms
C:\Windows\System32\Config\TxR\{42b8216a-0b2e-11e3-93f4-90b11c2eb9f2}.TxR.3.regtrans-ms
C:\Windows\System32\Config\TxR\{42b8216a-0b2e-11e3-93f4-90b11c2eb9f2}.TxR.4.regtrans-ms
C:\Windows\System32\Config\TxR\{42b8216a-0b2e-11e3-93f4-90b11c2eb9f2}.TxR.5.regtrans-ms
C:\Windows\System32\Config\TxR\{42b8216a-0b2e-11e3-93f4-90b11c2eb9f2}.TxR.blf
C:\Windows\System32\Config\TxR\{42b8216b-0b2e-11e3-93f4-90b11c2eb9f2}.TM.blf
C:\Windows\System32\Config\TxR\{42b8216b-0b2e-11e3-93f4-90b11c2eb9f2}.TMContainer0000000000000000000001.regtrans-ms
C:\Windows\System32\Config\TxR\{42b8216b-0b2e-11e3-93f4-90b11c2eb9f2}.TMContainer0000000000000000000002.regtrans-ms
End::

Click to expand...
Execute FRST64English right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.

w00tw00t · Apr 5, 2018

Thanks for the quick reply.

Log: View attachment Fixlog.txt

SleepyDude · Apr 5, 2018

Hi,

Try to run Dism /Online /Cleanup-Image /RestoreHealth again and report the result.

w00tw00t · Apr 5, 2018

Dism still fails with "Error: 6801. Transaction support within the specified resource manager is not started or was shut down due to an error." (MSDTC is started - logs attached)

SleepyDude · Apr 5, 2018

Hi,

Thanks for the logs. Can you check if Windows Update is working now?

SleepyDude · Apr 7, 2018

Hi,

Any change?

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[S2012R2] Windows Updates not working (Code 80070BC9)

w00tw00t

Member

SleepyDude

Windows Update Moderator, Security Analyst

w00tw00t

Member

SleepyDude

Windows Update Moderator, Security Analyst

w00tw00t

Member

SleepyDude

Windows Update Moderator, Security Analyst

w00tw00t

Member

SleepyDude

Windows Update Moderator, Security Analyst

w00tw00t

Member

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SleepyDude

Windows Update Moderator, Security Analyst

SleepyDude

Windows Update Moderator, Security Analyst