Unable to install new updates delivered by WSUS server - KB4074598 and KB4056897

mohamed95800 · Mar 13, 2018

Hello Sysnative colleagues :

Unable to install new updates delivered by WSUS server - KB4074598 and KB4056897
error 08007490

System information :

W7 - SP1 - 64 Bits

Can you tell me which steps i have to follow for get your help ?
Thank you.

Sysnative Windows Update · Mar 16, 2018

Hello and welcome!

Please follow these instructions: Windows Update Forum Posting Instructions

mohamed95800 · Mar 16, 2018

Hi,

thank you for the link.

1. Result of SFC SCAN -->

Windows resource protection did not find any integrity violations

2. Result of the CHECKSUR

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-03-16 14:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2113
No errors detected

3. Result of SFCFIX

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-16 15:34:39.008
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-03-16 15:35:23.710
----------------------EOF-----------------------

4. CBL log uploaded

Thank for your help.

Sysnative Windows Update · Mar 16, 2018

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4048957

4. Let me know if it says it was successful or if there are any errors.

mohamed95800 · Mar 16, 2018

The commande runs successfully.
but it tells me that the update is not installed on this computer.

Sysnative Windows Update · Mar 16, 2018

As expected.

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4048957 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

mohamed95800 · Mar 16, 2018

frst SCAN done.

Sysnative Windows Update · Mar 16, 2018

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. (YOU CAN USE THE ONE YOU ALREADY DOWNLOADED)
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and attach CBS.log if any fail.

mohamed95800 · Mar 23, 2018

Thank you, it works well on this computer.

I have the same problem on another computer.
I cannot setup severals updates:
- KB4015546
- KB4012212
- KB4038779
- KB4022722
- KB3080149
- KB4088875

1. Result of SFC SCAN -->

Windows resource protection did not find any integrity violations

2. logs from CHECKSUR

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-03-23 15:36

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2759
No errors detected

3. SFC LOGS

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-23 16:42:32.764
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-03-23 16:44:14.010
----------------------EOF-----------------------

4. CBS LOG uploaded

Sysnative Windows Update · Mar 23, 2018

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3212646

4. Let me know if it says it was successful or if there are any errors.

mohamed95800 · Mar 30, 2018

softwaremaniac said:
Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3212646

4. Let me know if it says it was successful or if there are any errors.

This update is not installed on this computer.

Sysnative Windows Update · Mar 30, 2018

Do a FRST Registry Search for it.

mohamed95800 · Mar 30, 2018

softwaremaniac said:
Do a FRST Registry Search for it.

Sysnative Windows Update · Mar 30, 2018

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. (YOU CAN USE THE ONE YOU ALREADY DOWNLOADED)
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and attach CBS.log if any fail.

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