1. #1

    Cannot access Portable Devices Win7x64

    I have installed the latest Samsung USB drivers (1.5.65.0) and I have tried previous versions but I cannot get my phone to show up in Win7 File Explorer or My Computer.




    I have enabled Developer support and USB Debugging on the phone and it is set for MTP. The phone is visible in Printers and Devices. The phone is visible in the Device Manager and it shows as working properly.



    The AutoPlay dialog even pops up when I connect the phone but nothing happens when I click on "Open device to view files".



    I get the same results on two different PC's and with a Galaxy S5 which is what was connected when I took the screenshots.


    Tried different cables and different ports. The Samsung Mobile Connectivity Service is running.


    Finally, I ran sfc /runnow. When the run finished, it said some issues could not be corrected. Below is a relevant excerpt from C:\Windows\Logs\CBS\CBS.log
    Code:
    2018-03-10 14:52:05, Info                  CSI    0000036c [SR] Verify complete
    2018-03-10 14:52:05, Info                  CSI    0000036d [SR] Repairing 2 components
    2018-03-10 14:52:05, Info                  CSI    0000036e [SR] Beginning Verify and Repair transaction
    2018-03-10 14:52:05, Info                  CSI    0000036f Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.23930_none_69ff9c7b7eeae0dd\wmploc.DLL do not match actual file [l:20{10}]"wmploc.DLL" :
      Found: {l:32 b:jztJ9x1ZrISF9kkh/Oujcmh87131z+zLDIgyhZqKYRk=} Expected: {l:32 b:eQvBjmG0eIjD68sCDp4jLMDEu8cc58LGzOxqli/XAGA=}
    2018-03-10 14:52:05, Info                  CSI    00000370 [SR] Cannot repair member file [l:20{10}]"wmploc.DLL" of Microsoft-Windows-MediaPlayer-Core, Version = 6.1.7601.23930, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-03-10 14:52:05, Info                  CSI    00000371 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-wpd-shellextension_31bf3856ad364e35_6.1.7601.23403_none_6fe22d2af67fe01c\wpdshext.dll do not match actual file [l:24{12}]"wpdshext.dll" :
      Found: {l:32 b:/QQrTQ6SVNCkOqwx226z3GseoZrYT+MkS/gUs0mf9FA=} Expected: {l:32 b:XFn1buLUq5Z1QJ3siX8Fjdt8w/opH7BaJ4M3ppzAhps=}
    2018-03-10 14:52:05, Info                  CSI    00000372 [SR] Cannot repair member file [l:24{12}]"wpdshext.dll" of Microsoft-Windows-WPD-ShellExtension, Version = 6.1.7601.23403, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2018-03-10 14:52:05, Info                  CSI    00000373 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-wpd-shellextension_31bf3856ad364e35_6.1.7601.23403_none_6fe22d2af67fe01c\wpdshext.dll do not match actual file [l:24{12}]"wpdshext.dll" :
      Found: {l:32 b:/QQrTQ6SVNCkOqwx226z3GseoZrYT+MkS/gUs0mf9FA=} Expected: {l:32 b:XFn1buLUq5Z1QJ3siX8Fjdt8w/opH7BaJ4M3ppzAhps=}

    The log file contains thousands of lines but basically two DLL's could not be replaced by SFC. They are: wmploc.DLL and wpdshext.dll


    I'm guessing this is caused by MS Updates being installed out of order. Possibly due to slipstreamed DVD install media???


    I ran SFCFix and it did not fix it either. Below is the SFCFix log:
    Code:
    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-03-11 21:46:07.629
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.
    
    AutoAnalysis::
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.23930_none_69ff9c7b7eeae0dd\wmploc.DLL
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-wpd-shellextension_31bf3856ad364e35_6.1.7601.23403_none_6fe22d2af67fe01c\wpdshext.dll
    
    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
       CBS & SFC total detected corruption count:     2
       CBS & SFC total unimportant corruption count:  0
       CBS & SFC total fixed corruption count:        0
       SURT total detected corruption count:          0
       SURT total unimportant corruption count:       0
       SURT total fixed corruption count:             0
    AutoAnalysis:: directive completed successfully.
    
    Successfully processed all directives.
    
    Failed to generate a complete zip file. Upload aborted.
    
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2018-03-11 21:49:53.440
    ----------------------EOF-----------------------
    So I tried doing the Upgrade/Repair install of Win7 and it caused nothing but problems with many of my programs and there were other issues as well. I spent all day trying to fix the issues that the upgrade caused but some issues could not be fixed. I even tried using Revo Uninstaller to uninstall a couple of apps, then reinstalled them. They still wouldn't run. The in-place upgrade/repair is definitely not a viable solution.

    I restored an image so I'm back to square one.

    I followed the instructions (https://support.microsoft.com/en-us/...rrupted-system) and manually replaced wmploc.DLL and wpdshext.dll with files from another Win7 PC. I replaced those files in the System32 and SysWOW64 folders. This did fix the issue of not being able to access portable devices but I still get the same errors when I run sfc /scannow.

    How can I fix this?


    • Ad Bot

      advertising
      Beep.

        
       

  2. #2

    Re: Cannot access Portable Devices Win7x64

    Installed SURT. No errors found.

  3. #3
    Administrator
    Windows Update Instructor
    Security Analyst

    Join Date
    Oct 2014
    Posts
    17,206

    Re: Cannot access Portable Devices Win7x64

    Welcome to Sysnative and sorry for the delay. Are you still in need of assistance?

  4. #4

    Re: Cannot access Portable Devices Win7x64

    Quote Originally Posted by BrianDrab View Post
    Welcome to Sysnative and sorry for the delay. Are you still in need of assistance?
    Brian, thanks for the follow up.

    I ended up replacing those same files in the Winsxs folder group. I still got the file mismatch errors when running SFC but today I said, "what the heck" and decided to try SFCFix once again and lo and behold... It fixed the issues this time around!

  5. #5
    Administrator
    Windows Update Instructor
    Security Analyst

    Join Date
    Oct 2014
    Posts
    17,206

    Re: Cannot access Portable Devices Win7x64

    OK, thanks for letting us know.

Similar Threads

  1. Plagued by BSOD - Win7x64
    By muymalestado in forum BSOD, Crashes, Kernel Debugging
    Replies: 13
    Last Post: 12-13-2013, 07:28 PM
  2. Plagued by BSOD - Win7x64
    By muymalestado in forum Windows 7 | Windows Vista
    Replies: 13
    Last Post: 12-13-2013, 07:28 PM
  3. Replies: 0
    Last Post: 11-22-2013, 08:36 PM
  4. Portable Visual Studio or Like it..
    By DreadStarX in forum The Lounge
    Replies: 8
    Last Post: 10-15-2013, 11:02 AM
  5. Making the Apps Portable
    By writhziden in forum BSOD Processing Apps Download | Information | Discussions
    Replies: 0
    Last Post: 01-28-2013, 10:06 AM

Log in

Log in