[SOLVED] Cannot upgrade to win10 keeps telling me to restart

andrewQL · Mar 10, 2018

Hi there so recently I tried upgrading to win10 via their free upgrade if you have win7/8
i ran into error 0x80070020
I tried using their mediacreationtool and then ran into the same error.
Upon checking my win update it said i had to restart to install important updates however no matter how many times i restart it will not update.
I also tried using sfc /scannow and it told me repairs were pending.
also tried using DISM /image:C:\ /cleanup-image /revertpendingactions
and it gave me error:87.

Please help

andrewQL · Mar 10, 2018

Dropbox - CBS.zip
Dropbox - pending.xml

andrewQL · Mar 10, 2018

I am also using windows 7.

Sysnative Windows Update · Mar 11, 2018

Hello and welcome to Sysnative!

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Let me know if the reboot prompt is now gone.

andrewQL · Mar 11, 2018

hello thank you for the help, i ran the program, restarted and then saw that the reboot prompt is still here.
Dropbox - Fixlog.txt

Sysnative Windows Update · Mar 11, 2018

Thanks. Please do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

andrewQL · Mar 11, 2018

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 2474a420-4217-422d-9f78-e1821d947f88
LastRestorePointSetTime REG_SZ 2018-03-11 08:05:33
SusClientIdValidation REG_BINARY 060228002C2C2000200020002000200020002000200020002000200020005A00340059003900460054003500460054006F002000620065002000660069006C006C006500640020006200790020004F002E0045002E004D002E0054006F002000420065002000460069006C006C006500640020004200790020004F002E0045002E004D002E00

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x1
NextSqmReportTime REG_SZ 2018-03-12 01:50:05
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x66b
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2018-02-15 08:00:32
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
NextDetectionTime REG_SZ 2018-03-12 02:41:11
NextFeaturedUpdatesNotificationTime REG_SZ 2015-10-12 02:38:40
ScheduledInstallDate REG_SZ 2018-03-12 07:00:00
ActionCenterNotificationCount REG_DWORD 0x4
ActionCenterLastPossibleRestartNotification REG_SZ 2015-10-14 07:00:00
BalloonTime REG_SZ 2017-07-15 02:20:04
BalloonType REG_DWORD 0x8
UnableToDetectTime REG_SZ 2018-03-11 01:43:52
ShowUnableToDetectUI REG_DWORD 0x1
FirstDetectionFailureTime REG_SZ 2017-12-22 00:54:51

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastError REG_DWORD 0x80070bc9

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2018-03-11 15:37:59
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2018-03-11 08:05:33
LastError REG_DWORD 0x80070103

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
Refresh REG_DWORD 0x1
OSUpgradeRunOnceCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0xe
OSUpgradeStateTimeStamp REG_SZ 2016-03-03 21:28:30
OSUpgradePhase REG_DWORD 0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x34c
SamplingValue2 REG_DWORD 0x111

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x101
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff
RebootDiagnostic REG_SZ 0|0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2015-10-12 08:15:22
RebootFailCount REG_DWORD 0x1
LastError REG_DWORD 0x80070bc9

Sysnative Windows Update · Mar 11, 2018

1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
2. Accept the License Agreement
3. Download the ISO file to your desktop.
4. Double-click on the ISO and then run the setup to try and upgrade your machine.

We want to get the ISO so that you don't have to keep downloading which can take hours.

andrewQL · Mar 11, 2018

Lol the coincidences im actually currently in the media creation tool trying to download the iso version, I'll tell you how it goes.

andrewQL · Mar 12, 2018

Hi there to give you an idea of where I'm at currently, I finished installing the windows 10 ISO and am currently trying to install windows 10, i ran into a small problem, i mounted the file yet I was not able to see it in my computer but i worked around by just opening the file directly and running the setup i currently have the preparing to install windows 10 window up. Thanks.

andrewQL · Mar 12, 2018

Hi, I ran it two times and somewhere at 33-40% the installer just exits itself.

andrewQL · Mar 12, 2018

Video - If its not visible in the video I see that the screen starts to flicker slightly gets brighter only in the middle part of my monitor and then closes with no error message.
YouTube

Sysnative Windows Update · Mar 12, 2018

Can I get your setupact.log and setuperr.log?

andrewQL · Mar 12, 2018

Here:

Sysnative Windows Update · Mar 12, 2018

Are all your drivers up to date?

andrewQL · Mar 12, 2018

As far as i know the only drivers that wouldnt be up to date would be my graphics card, however I just check windows update, and the failed driver that windows keeps trying to install is.

Sysnative Windows Update · Mar 12, 2018

Could you elaborate further on this? Provide screenshots if possible:

however I just check windows update, and the failed driver that windows keeps trying to install is

Sysnative Windows Update · Mar 12, 2018

That's what I needed. Please manually download the latest chipset driver and try to install it.

andrewQL · Mar 12, 2018

I just added a screenshot to my post, sorry I dont know how to do it while posting with it

Sysnative Windows Update · Mar 12, 2018

Please provide me with your motherboard model.

[SOLVED] Cannot upgrade to win10 keeps telling me to restart

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