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  1. #1

    [Windows2008R2SP1 X64] WU fails with error code 80073712

    Hi I've ran into a major issue with our windows updates on a windows 2008 R2 SP1. I have ran Chkdsk on all drives, Cleared the Software Distribution folder and associated Reg keys, tried DISM.exe tool, manually installing updates SFC tool and ran system update readiness tool, this is where I saw clearer issues.

    attached is the CBS log files, components and SFCfix.txt

    Dropbox - COMPONENTS
    Dropbox - CBS.zip

    Hoping this can be fixed without the OS repair option
    Attached Files Attached Files
    Last edited by kilaj; 03-08-2018 at 06:31 PM. Reason: attach file


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  2. #2

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Any help appreciated, I've been looking through other post about this error and there fixes, but it doesn't look like the SFCFix.txt has the same issues I had.

  3. #3
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    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

  4. #4

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Yes please, I've been going through a few of the threads to see if I can find someone comparable but no luck so far.

  5. #5
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    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    OK, I need your SOFTWARE hive so please do the following. Since I already have your COMPONENTS hive you can ignore the part about sending that one.

    Retrieve Components/Software Hives
    Note: The Software have has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.
    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
    • Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBack program now.

  6. #6

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Sent PM, thanks again

  7. #7
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    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCScript.txt, and save this to your Desktop.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
    5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
    Attached Files Attached Files

  8. #8

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Thanks again,

    it ran pretty quickly here are the results

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-03-20 13:19:07.725
    Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
    Using .txt script file at C:\Users\kilaj\Downloads\SFCScript.txt [0]


    RegistryScript::
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_840a8d2a1bd4ca7b.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\7c42d504406..e17acb3fa92_31bf3856ad364e35_11.2.9600.18314_131f716af7a53c4c.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\8ddabb4c462..4ef1b1478ce_31bf3856ad364e35_11.2.9600.17358_61daa7ba4c6a60ff.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_840a8d2a1bd4ca7b.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\7c42d504406..e17acb3fa92_31bf3856ad364e35_11.2.9600.18314_131f716af7a53c4c.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f76f8541204..dbbf9122e40_31bf3856ad364e35_11.2.9600.17358_3920d585ed0a42dd.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\650704947de..9afeb8b3d8d_31bf3856ad364e35_11.2.9600.17358_17e470a9e671a1dd.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\28288e87e49..5ae8d2cc83f_31bf3856ad364e35_11.2.9600.17358_8c7839fe78430b81.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\639f19fa7e0..e4e0fb05a8a_31bf3856ad364e35_11.2.9600.17358_731a59adacc00d40.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6005ba5f105..15b0b575e43_31bf3856ad364e35_11.2.9600.17358_182ac432be4199e9.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\a95a8d3f0fe..94d8ae46671_31bf3856ad364e35_11.2.9600.17358_9845135c9e0d016a.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\47e3fb7f1f1..3f6f2a80949_31bf3856ad364e35_11.2.9600.17358_519678ed3f274d44.
    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\c38a61aae42..6b6bf3ad22c_31bf3856ad364e35_11.2.9600.17358_59487bd9f0f27db5.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\8ddabb4c462..4ef1b1478ce_31bf3856ad364e35_11.2.9600.17358_61daa7ba4c6a60ff.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_840a8d2a1bd4ca7b.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\7c42d504406..e17acb3fa92_31bf3856ad364e35_11.2.9600.18314_131f716af7a53c4c.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f76f8541204..dbbf9122e40_31bf3856ad364e35_11.2.9600.17358_3920d585ed0a42dd.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\650704947de..9afeb8b3d8d_31bf3856ad364e35_11.2.9600.17358_17e470a9e671a1dd.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\28288e87e49..5ae8d2cc83f_31bf3856ad364e35_11.2.9600.17358_8c7839fe78430b81.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\639f19fa7e0..e4e0fb05a8a_31bf3856ad364e35_11.2.9600.17358_731a59adacc00d40.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\6005ba5f105..15b0b575e43_31bf3856ad364e35_11.2.9600.17358_182ac432be4199e9.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\a95a8d3f0fe..94d8ae46671_31bf3856ad364e35_11.2.9600.17358_9845135c9e0d016a.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\47e3fb7f1f1..3f6f2a80949_31bf3856ad364e35_11.2.9600.17358_519678ed3f274d44.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\c38a61aae42..6b6bf3ad22c_31bf3856ad364e35_11.2.9600.17358_59487bd9f0f27db5.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
    RegistryScript:: directive completed successfully.


    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 13 datablocks.
    Finish time: 2018-03-20 13:19:08.069
    Script hash: lnt8hERZfSoej8etwM00mZWvPwjTidk+L06myYQOe60=
    ----------------------EOF-----------------------

  9. #9
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    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Good, please do the following next.

    FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    Attached Files Attached Files

  10. #10

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Here are the results

    Fix result of Farbar Recovery Scan Tool (x64) Version: 14.03.2018
    Ran by kilaj (21-03-2018 09:52:48) Run:1
    Running from C:\Users\k**j\Desktop
    Loaded Profiles:****
    Boot Mode: Normal
    ==============================================
    fixlist content:
    *****************
    CreateRestorePoint:
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~fi-FI~0.0.0.0]
    *****************
    Error: (0) Failed to create a restore point.
    "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~fi-FI~0.0.0.0" => removed successfully
    ==== End of Fixlog 09:52:48 ====
    I removed some of the loaded profiles, please let me know if that's critical for the fix

  11. #11
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    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Good, please do the following next.

    FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    Attached Files Attached Files

  12. #12

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Done

    Fix result of Farbar Recovery Scan Tool (x64) Version: 14.03.2018
    Ran by k** (21-03-2018 11:38:28) Run:2
    Running from C:\Users\**j\Desktop
    Loaded Profiles: *
    Boot Mode: Normal
    ==============================================
    fixlist content:
    *****************
    StartRegEdit:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~fi-FI~0.0.0.0]
    "Package_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB2973351_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_30_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_133_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_39_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_122_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3003743_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_30_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_110_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_for_KB2992611_SP1~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_32_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_111_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1"=dword:00000002
    "Package_for_KB3004375_SP1~31bf3856ad364e35~amd64~~6.1.3.1"=dword:00000002
    "Package_38_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1"=dword:00000002
    "Package_121_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1"=dword:00000002
    "Package_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3033929_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_57_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_194_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3140410~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3140410_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_41_for_KB3140410~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_151_for_KB3140410~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB2871997~31bf3856ad364e35~amd64~~6.1.2.5"=dword:00000002
    "Package_for_KB2871997_SP1~31bf3856ad364e35~amd64~~6.1.2.5"=dword:00000002
    "Package_33_for_KB2871997~31bf3856ad364e35~amd64~~6.1.2.5"=dword:00000002
    "Package_137_for_KB2871997~31bf3856ad364e35~amd64~~6.1.2.5"=dword:00000002
    "Package_for_KB3061518~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_for_KB3061518_SP1~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_30_for_KB3061518~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_107_for_KB3061518~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_for_KB3126593~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3126593_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_41_for_KB3126593~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_151_for_KB3126593~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5"=dword:00000002
    "Package_for_KB3011780_SP1~31bf3856ad364e35~amd64~~6.1.1.5"=dword:00000002
    "Package_30_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5"=dword:00000002
    "Package_108_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5"=dword:00000002
    "Package_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_for_KB3068708_SP1~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_39_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_147_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2"=dword:00000002
    "Package_for_KB3071756_SP1~31bf3856ad364e35~amd64~~6.1.1.2"=dword:00000002
    "Package_40_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2"=dword:00000002
    "Package_124_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2"=dword:00000002
    "Package_for_KB3126587~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3126587_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_42_for_KB3126587~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_152_for_KB3126587~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4"=dword:00000002
    "Package_for_KB2984972_SP1~31bf3856ad364e35~amd64~~6.1.1.4"=dword:00000002
    "Package_30_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4"=dword:00000002
    "Package_127_for_KB2984972~31bf3856ad364e35~amd64~~6.1.1.4"=dword:00000002
    "Package_for_KB3080149~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3080149_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_39_for_KB3080149~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_122_for_KB3080149~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3060716~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_for_KB3060716_SP1~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_39_for_KB3060716~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_122_for_KB3060716~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
    "Package_for_KB3042058~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_for_KB3042058_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_32_for_KB3042058~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
    "Package_134_for_KB3042058~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
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    "Package_for_KB3080079_SP1~31bf3856ad364e35~amd64~~6.1.1.1"=dword:00000002
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    EndRegEdit:

    *****************

    ====> Registry
    ==== End of Fixlog 11:38:28 ====

  13. #13
    Administrator
    Windows Update Instructor
    Security Analyst

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    Oct 2014
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    17,263

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Perfect. Please do the following.

    Step#1 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

  14. #14

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Installs successfully

    CheckSUR.log

  15. #15
    Administrator
    Windows Update Instructor
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    17,263

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    OK, check for Windows Updates and let me know which KBs show up that need installed.

  16. #16

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    These are the available updates

    2017-12 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4054518)
    Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems (KB4052978)
    Windows Malicious Software Removal Tool x64 - March 2018 (KB890830)

    Definition Update for Windows Defender - KB915597 (Definition 1.263.782.0)

  17. #17
    Administrator
    Windows Update Instructor
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    Oct 2014
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    17,263

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Please attempt to install only KB4052978. If it fails, please zip up and attach your c:\windows\logs\cbs\cbs.log

  18. #18

    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    It installed successfully and required a reboot

  19. #19
    Administrator
    Windows Update Instructor
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    Oct 2014
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    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Excellent. Go ahead and reboot and then attempt to install all remaining updates.

  20. #20
    Administrator
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    Oct 2014
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    Re: [Windows2008R2SP1 X64] WU fails with error code 80073712

    Obviously when time permits....

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