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  1. #1

    Windows 7 SP1 Corrupt Files blocking Windows Update

    So Windows 7 on my Dad's HP Pavilion Laptop got infected with a rootkit and was removed by me. Since he was vacationing at the time of the infection, he brought it to a mom and pop computer repair store and they incorrectly diagnosed a bad hard drive. They replaced the hard drive and that helped for a few days before the infection came back.

    I posted a topic over at bleeping computer forums for help and they eventually sent me here. They think it may have to do with the new hard driver and needing a generic driver. The topic and steps taken can be found at Exploit.Dropper.GSA Virus removed but system files infected? - Virus, Trojan, Spyware, and Malware Removal Logs

    Ran sfc command and it said there was corruption. Ran SFCFix but it could not connect to the servers and came back all clear. CBS Log file is attached. Also attached the windows update error.


    SFCFix output:

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-03-07 11:25:02.847
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.








    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2018-03-07 11:25:30.911
    ----------------------EOF-----------------------
    Attached Files Attached Files


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  2. #2
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    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Hello and welcome!

    Okay, let's try resetting WU Components:

    Download the following file.
    Create a new folder on your Desktop.
    Extract the file you've downloaded to a new folder on your Desktop you've created in the previous step.
    Right-click ResetWUEng.cmd file and select Run as Administrator.
    A windows will appear prompting you if you want to continue with the process. Please press Y.
    Another menu will appear. Press 2: Reset Windows Update Components.
    Verify that you have selected number 2 and hit Enter.
    Wait until the process is complete.
    You should see the message: The operation completed successfully.
    Press any key to continue. . .

    Close the window and reboot.

    Does Windows Update work now?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  3. #3

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Thanks for the welcome Software Maniac. Followed your steps and Windows Update still does not work after the restart. Same error about services not started as in the PDF I attached to my first message. Appreciate your help and hope we can try other steps.

    Bob

  4. #4
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    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Can you please run System Update Readiness Tool and attach CheckSUR.log when the tool is done?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  5. #5

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Sorry but could not run SURT. When installing, got error message "Installer encountered an error: 0xc8000247." Going to bed now and will check back tomorrow.

    Bob

  6. #6
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    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    No problem.

    Disable Automatic Updates:
    Click Start > Control Panel > Security > Windows Update > Change Settings.
    Select "Never check for updates" in the list.

    Reboot the machine and undo the change above.
    Does that fix the issue with Windows Updates ?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  7. #7

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Software Maniac,

    After I changed the windows update setting back after the reboot, when I hit the "check for updates" button, nothing happens. The screen just seems to refresh with the same information.

    It seems like i cannot change any Windows features. The Windows Defender service is stopped due to an error. When I try to start it, it just gets hung up and never completes. In the past have gotten messages like "Reverting changes to Windows, Could not configure Windows Features". Hope that helps shed some more light on the problem.

    Bob

  8. #8
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        Gigabyte GTX 1080 G1 Gaming 8 GB
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    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Farbar Service Scanner
    1. Download Farbar Service Scanner from here, and move it to the Desktop
    2. Right-click on FSS.exe > Run as Administrator
    3. Checkmark everything, and click Scan
    4. Once it finishes, Notepad will open FSS.txt on your Desktop. Copy and paste everything in it in your next reply
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  9. #9

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Here is the FSS.txt file. Hope it helps.

    Farbar Service Scanner Version: 27-01-2016
    Ran by Bob (administrator) on 10-03-2018 at 09:50:00
    Running from "C:\Virus Removal Apps\2 Farbar Recovery Scan Tool"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************


    Internet Services:
    ============


    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.




    Windows Firewall:
    =============


    Firewall Disabled Policy:
    ==================




    System Restore:
    ============


    System Restore Policy:
    ========================




    Action Center:
    ============




    Windows Update:
    ============


    Windows Autoupdate Disabled Policy:
    ============================




    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is OK.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.




    Windows Defender Disabled Policy:
    ==========================




    Other Services:
    ==============




    File Check:
    ========
    C:\Windows\System32\nsisvc.dll
    [2017-09-13 12:35] - [2017-08-11 01:35] - 0026112 ____A (Microsoft Corporation) 668B9EFF5CCA4542F435D2CD9CE3C778


    C:\Windows\System32\drivers\nsiproxy.sys
    [2017-09-13 12:35] - [2017-08-11 00:58] - 0026112 ____A (Microsoft Corporation) BE313E566EEA2A4B7F9AAC9782A567D4


    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys
    [2017-05-18 16:03] - [2017-04-04 09:53] - 0496128 ____A (Microsoft Corporation) 0DC2A9882540DEA4A55B08785E09D8FC


    C:\Windows\System32\drivers\tdx.sys
    [2017-08-09 09:47] - [2017-07-29 09:56] - 0117248 ____A (Microsoft Corporation) 4DD986720F7CB7A8A5D1226793097B9A


    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\dnsapi.dll
    [2011-04-14 20:01] - [2011-03-03 01:24] - 0357888 ____A (Microsoft Corporation) 492D07D79E7024CA310867B526D9636D


    C:\Windows\SysWOW64\dnsapi.dll
    [2011-04-14 20:01] - [2011-03-03 00:38] - 0270336 ____A (Microsoft Corporation) B40420876B9288E0A1C8CCA8A84E5DC9


    C:\Windows\System32\mpssvc.dll
    [2018-01-08 19:22] - [2017-12-31 21:18] - 0828928 ____A (Microsoft Corporation) 92B4079384B8BE97AEE3CA8B43E0AAEB


    C:\Windows\System32\bfe.dll
    [2018-01-08 19:22] - [2017-12-31 21:18] - 0705024 ____A (Microsoft Corporation) E3ED6C06462FDDE33100F7E45E8F5213


    C:\Windows\System32\drivers\mpsdrv.sys
    [2018-01-08 19:22] - [2017-12-31 20:54] - 0077312 ____A (Microsoft Corporation) 6D9BB8B53394B62540A3971FCE2BE8DB


    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll
    [2017-06-13 21:09] - [2017-05-10 10:14] - 2651136 ____A (Microsoft Corporation) 88009DB9E1166B6B6713A858C176FECD


    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll
    [2017-05-18 16:03] - [2017-04-12 10:32] - 0190976 ____A (Microsoft Corporation) 48FEDBE324F1EA9417BA1D62AE863011


    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll
    [2018-01-08 19:22] - [2017-12-31 21:18] - 0512000 ____A (Microsoft Corporation) BA6C9EE518A11DA4AD061B223EBED3D3






    **** End of log ****

  10. #10
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        Noctua NH-D14
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        Philips Brilliance BDM4065UC 4K 3840x2160
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    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Please run a fresh SFC Scan and attach CBS.log.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  11. #11

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Ran a fresh SFC scan and it find corruption that it could not fix. Zipped log file attached.
    Attached Files Attached Files

  12. #12
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        Gigabyte GTX 1080 G1 Gaming 8 GB
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        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
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        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
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    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:4048957

    4. Let me know if it says it was successful or if there are any errors.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  13. #13

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    There was an error as soon as I started it. It said "Installer encountered an error: 0x800070490 Element not found." Thanks for your time by the way.

  14. #14
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        Crucial 2x8GB DDR4 2666 MHz
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        Gigabyte GTX 1080 G1 Gaming 8 GB
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        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
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        Samsung 960 Evo 256GB NVME PCIe
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        Corsair HX 750W 80+ Platinum
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        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
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        Windows 10 Pro 1803 x64

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    No problem. Have you tried running SURT from a Clean Boot state?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  15. #15

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Tried running SURT after a clean boot and still get the 0xc8000247 error from installer. Want me to try it after a safe boot?

  16. #16
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        Intel Core i7-8700K 3.7GHz
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        Crucial 2x8GB DDR4 2666 MHz
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        Gigabyte GTX 1080 G1 Gaming 8 GB
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        Asus Xonar DSX
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        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
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        Samsung 960 Evo 256GB NVME PCIe
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        Corsair HX 750W 80+ Platinum
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      • Cooling:
        Noctua NH-D14
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        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    No, that won't be necessary. When you download and launch this: Intel(R) Driver & Support Assistant
    Which updates are found?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  17. #17

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    It did not find any updates for me. Here is the detailed report.

    Intel® Driver & Support Assistant

    Detailed Report

    Last scan: 3/12/2018 8:22 AM
    Computer

    Hewlett-Packard HP Pavilion dv7 Notebook PC
    System Manufacturer Hewlett-Packard
    System Model HP Pavilion dv7 Notebook PC
    System Type Mobile
    Motherboard Manufacturer Hewlett-Packard
    Motherboard Product 363C
    BIOS Version UNKNOWN
    SMBIOS Version 2.6
    Operating System

    Microsoft Windows 7 Home Premium (64-bit)
    OS Build 6.1.7601
    Locale English (United States)
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    .NET Framework Versions 2.0.50727.5420, 3.0.30729.5420, 3.5.30729.5420, 4.0.0.0, 4.7.02053
    Default Internet Browser Internet Explorer 11.0.9600.18893
    Installed Internet Browsers Google Chrome, Internet Explorer 11.0.9600.18893
    Processor

    Intel® Core™ i7 CPU Q 720 @ 1.60GHz
    Manufacturer GenuineIntel
    Description Intel64 Family 6 Model 30 Stepping 5
    Architecture x64
    # of Cores 4
    Current Clock Speed 1600 MHz
    Current Voltage 1.8
    Level 2 Cache 256 Kb
    Level 3 Cache 6144 Kb
    Processor Id BFEBFBFF000106E5
    Revision 7685
    Availability Running at full power
    Chipset

    Intel® 5 Series/3400 Series Chipset Family
    Graphics

    NVIDIA GeForce GT 230M
    Adapter Compatibility NVIDIA
    Video Processor GeForce GT 230M
    Resolution 1600 x 900
    Bits Per Pixel 32
    Number of Colors 4294967296
    Refresh Rate - Current 60 Hz
    Refresh Rate - Maximum 60 Hz
    Refresh Rate - Minimum 60 Hz
    Driver Provider NVIDIA
    Driver Version 8.17.12.6099
    Driver Date 10/16/2010
    Adapter DAC Type Integrated RAMDAC
    Adapter RAM 1.00 GB
    Availability Running at full power
    Status This device is working properly.
    Location PCI bus 1, device 0, function 0
    Device Id PCI\VEN_10DE&DEV_0A28&SUBSYS_363C103C&REV_A2\4&1B97CF1E&0&0018
    Audio

    NVIDIA High Definition Audio
    Driver Provider NVIDIA Corporation
    Driver Version 1.0.0.59
    Driver Date 8/21/2009
    Device Id HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&2109D80D&0&0101
    NVIDIA High Definition Audio
    Driver Provider NVIDIA Corporation
    Driver Version 1.0.0.59
    Driver Date 8/21/2009
    Device Id HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&2109D80D&0&0201
    NVIDIA High Definition Audio
    Driver Provider NVIDIA Corporation
    Driver Version 1.0.0.59
    Driver Date 8/21/2009
    Device Id HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&2109D80D&0&0301
    IDT High Definition Audio CODEC
    Driver Provider IDT
    Driver Version 6.10.6276.0
    Driver Date 3/23/2010
    Device Id HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C363C&REV_1002\4&35719CC1&0&0001
    NVIDIA High Definition Audio
    Driver Provider NVIDIA Corporation
    Driver Version 1.0.0.59
    Driver Date 8/21/2009
    Device Id HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&2109D80D&0&0001
    Networking and I/O

    Realtek PCIe GBE Family Controller
    Manufacturer Realtek
    Availability Running at full power
    Status This device is working properly.
    Installed True
    MAC Address 00:26:9E:9F:5D:E0
    Service Name RTL8167
    Driver Provider Realtek
    Driver Version 7.8.1023.2009
    Driver Date 10/23/2009
    Device Id PCI\VEN_10EC&DEV_8168&SUBSYS_363C103C&REV_03\4&C76F9B9&0&00E1
    Intel® WiFi Link 5100 AGN
    Manufacturer Intel Corporation
    Availability Running at full power
    Status This device is working properly.
    Installed True
    MAC Address 00:246:4B:41:42
    Service Name NETwNs64
    Driver Provider Intel
    Driver Version 13.3.0.24
    Driver Date 7/14/2010
    Device Id PCI\VEN_8086&DEV_4237&SUBSYS_13118086&REV_00\4&1C0E5A19&0&00E0
    Memory

    4 GB
    Physical Memory - Total 4 GB
    Physical Memory - Available 2.24 GB
    Virtual Memory - Total 8.03 GB
    Virtual Memory - Available 6.09 GB
    Page File C:\pagefile.sys
    Page File Space 3.99 GB
    Storage

    WDC WD7500BPKX-00HPJT0
    Capacity 698.64 GB
    Firmware Version 01.0
    Serial Number W -DXW15BAL5A5Y3
    Partitions 4
    Driver Provider Microsoft
    Driver Version 6.1.7601.19133
    Driver Date 6/21/2006
    Device Id IDE\DISKWDC_WD7500BPKX-00HPJT0__________________01.01A01\4&1D97EEC1&0&0.0.0
    C:
    File System NTFS
    Compressed False
    Capacity 450.39 GB
    Free Space 329.36 GB
    D:
    File System NTFS
    Compressed False
    Capacity 243.49 GB
    Free Space 230.88 GB
    F:
    File System FAT32
    Compressed False
    Capacity 1.61 GB
    Free Space 1.60 GB

  18. #18
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    Have you tried installing Intel RST manually?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  19. #19

    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

    2 Questions -

    1) Is Intel RST the same as Intel(R) Driver & Support Assistant?
    2) How do I install it manually?

  20. #20
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    Re: Windows 7 SP1 Corrupt Files blocking Windows Update

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