S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 18, 2018 #121 setupapi.dev.log https://1drv.ms/u/s!AuW0ZPdGa9BAeeUxzqbMbRQ9DI4 cbs.zip https://1drv.ms/u/s!AuW0ZPdGa9BAem4ONiS5UmL7QC8
setupapi.dev.log https://1drv.ms/u/s!AuW0ZPdGa9BAeeUxzqbMbRQ9DI4 cbs.zip https://1drv.ms/u/s!AuW0ZPdGa9BAem4ONiS5UmL7QC8
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 18, 2018 #122 Let's take a look at the CBS.log file as well as the setupapi.dev.log.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 18, 2018 #123 Oops I see you already provided. Ignore my previous post.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 18, 2018 #124 OK, please do the following again and let me know what happens. Install Driver Manually 1. Click your Start button and type cmd in the search box. 2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears. 3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut. pnputil -a C:\windows\WinSxS\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf 4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway". 5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".
OK, please do the following again and let me know what happens. Install Driver Manually 1. Click your Start button and type cmd in the search box. 2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears. 3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut. pnputil -a C:\windows\WinSxS\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf 4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway". 5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 18, 2018 #125 internal error occurred total attempted 1 successfully imported 0
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 19, 2018 #126 OK, please do the following. There should be a file named as below. C:\FRST\Quarantine\C\Windows\System32\DriverStore\infpub.dat.xbad Please make a copy of this and place on your desktop before we continue.
OK, please do the following. There should be a file named as below. C:\FRST\Quarantine\C\Windows\System32\DriverStore\infpub.dat.xbad Please make a copy of this and place on your desktop before we continue.
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #127 it is now on my desktop
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 19, 2018 #128 Run the following fix through FRST and provide resulting log. Attachments fixlist.txt 42 bytes · Views: 1
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #129 here is the fixlog Attachments Fixlog.txt 469 bytes · Views: 1
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 19, 2018 #130 OK, now run the following fix through. Attachments fixlist.txt 84 bytes · Views: 2
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #131 here's the fixlog Attachments Fixlog.txt 571 bytes · Views: 1
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 19, 2018 #132 OK, please do the following again and let me know what happens. Install Driver Manually 1. Click your Start button and type cmd in the search box. 2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears. 3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut. pnputil -a C:\windows\WinSxS\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf 4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway". 5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".
OK, please do the following again and let me know what happens. Install Driver Manually 1. Click your Start button and type cmd in the search box. 2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears. 3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut. pnputil -a C:\windows\WinSxS\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf 4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway". 5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #133 failed to add the package an internal error occurred. total attempted 1 successfull 0
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 19, 2018 #134 Please run the following fix through. Your machine will reboot so plan accordingly. Attachments fixlist.txt 154 bytes · Views: 1
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #135 here's the fixlog.txt Attachments Fixlog.txt 1 KB · Views: 2
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 19, 2018 #136 OK, please do the following again and let me know what happens. Install Driver Manually 1. Click your Start button and type cmd in the search box. 2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears. 3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut. pnputil -a C:\windows\WinSxS\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf 4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway". 5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".
OK, please do the following again and let me know what happens. Install Driver Manually 1. Click your Start button and type cmd in the search box. 2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears. 3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut. pnputil -a C:\windows\WinSxS\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf 4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway". 5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #137 adding driver package failed an internal error occurred total attempted 1 number successfully imported 0 Di I already have this update?
adding driver package failed an internal error occurred total attempted 1 number successfully imported 0 Di I already have this update?
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #138 I had installed 1 pnputil update via boot from recovery and doing it from cmd mode MESSAGE # 56
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #139 sorry msg #49
S Susanbeth111 Well-known member Joined Mar 3, 2018 Posts 99 Location Strathroy,on Mar 19, 2018 #140 Is there anything I should try yet tonight?