[7SP1 x64] Windows update error installing IE11 Corrupt files other issues

lysias · Mar 3, 2018

Hi,

IE11 install from windows update fails with error 9C48. I know the error means that wu thinks IE11 is installed, but it isn't (or isn't installed correctly). I have gone to installed updates to uninstall ie11 but it isn't listed. IE10 was listed however. I uninstalled that. and IE9 right after that. I have gone to turn off ie11 (or whatever is listed there) from "Turn windows features on and off" but the box comes up blank. I have tried accessing the internet options control panel but nothing happens there either. (I've also tried running inetcpl.cpl but nothing happens with that either.) I have run the "FORFILES" command to uninstall IE11 (and IE10 and IE9) and it runs but doesn't do anything. Trying the install from wu generates the same 9C48 error. I have tried running the standalone ie11 installer but it reports that the current version is already installed.

Any help you could provided would be greatly appreciated. Thanks

zcomputerwiz · Mar 5, 2018

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-03-03 05:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x80070026	servicing\Packages\PAE7C7~1.MUM		Line 1: XW
(f)	CBS Catalog Missing	0x00000002	servicing\Packages\PAE7C7~1.cat		

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~11.2.1.0.mum		

Checking Component Store
(f)	CSI Manifest Zero Length	0x00000000	winsxs\Manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.19043_none_0ea39367a7e5006d.manifest	wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.19043_none_0ea39367a7e5006d	
(f)	CSI Manifest Zero Length	0x00000000	winsxs\Manifests\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.18837_none_4da0910cb98b64ff.manifest	x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.18837_none_4da0910cb98b64ff	
(f)	CSI Manifest Zero Length	0x00000000	winsxs\Manifests\amd64_e3d385d75270983a22bd293b69ebf995_31bf3856ad364e35_6.1.7601.23538_none_81759f00a83bd4ac.manifest	amd64_e3d385d75270983a22bd293b69ebf995_31bf3856ad364e35_6.1.7601.23538_none_81759f00a83bd4ac	
(f)	CSI Manifest Zero Length	0x00000000	winsxs\Manifests\x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.18665_none_3bee690bf587763a.manifest	x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.18665_none_3bee690bf587763a	

Summary:
Seconds executed: 6531
 Found 7 errors
  CSI Manifest Zero Length Total count: 4
  CBS MUM Missing Total count: 1
  CBS MUM Corrupt Total count: 1
  CBS Catalog Missing Total count: 1

Unavailable repair files:
	winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.19043_none_0ea39367a7e5006d.manifest
	winsxs\manifests\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.18837_none_4da0910cb98b64ff.manifest
	winsxs\manifests\amd64_e3d385d75270983a22bd293b69ebf995_31bf3856ad364e35_6.1.7601.23538_none_81759f00a83bd4ac.manifest
	winsxs\manifests\x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.18665_none_3bee690bf587763a.manifest
	servicing\packages\PAE7C7~1.mum
	servicing\packages\PAE7C7~1.mum
	servicing\packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~11.2.1.0.mum
	servicing\packages\PAE7C7~1.cat
	servicing\packages\PAE7C7~1.cat
	servicing\packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~11.2.1.0.cat

Please manually upload the components hive by following these instructions:

Upload Components Hive

Navigate to C:\Windows\System32\config
Right-click on the current COMPONENTS file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again.
Right-click on your Desktop and select paste
Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

lysias · Mar 6, 2018

Hi zcomputerwiz!

Here is the link: Dropbox - COMPONENTS.zip

Thanks for taking a look at this.

zcomputerwiz · Mar 6, 2018

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

View attachment Packs.zip

lysias · Mar 7, 2018

Hi,

Here is the SURT log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-03-06 23:36

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x80070026 servicing\Packages\PAE7C7~1.MUM Line 1: X]
(f) CBS Catalog Missing 0x00000002 servicing\Packages\PAE7C7~1.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2925418~31bf3856ad364e35~amd64~~11.2.1.0.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB2925418~31bf3856ad364e35~amd64~~11.2.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2925418~31bf3856ad364e35~amd64~~11.2.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Component Store
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.19043_none_0ea39367a7e5006d.manifest wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.19043_none_0ea39367a7e5006d
(fix) CSI Manifest Zero Length CSI File Replaced File: wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.19043_none_0ea39367a7e5006d.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.18837_none_4da0910cb98b64ff.manifest x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.18837_none_4da0910cb98b64ff
(fix) CSI Manifest Zero Length CSI File Replaced File: x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.18837_none_4da0910cb98b64ff.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_e3d385d75270983a22bd293b69ebf995_31bf3856ad364e35_6.1.7601.23538_none_81759f00a83bd4ac.manifest amd64_e3d385d75270983a22bd293b69ebf995_31bf3856ad364e35_6.1.7601.23538_none_81759f00a83bd4ac
(fix) CSI Manifest Zero Length CSI File Replaced File: amd64_e3d385d75270983a22bd293b69ebf995_31bf3856ad364e35_6.1.7601.23538_none_81759f00a83bd4ac.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.18665_none_3bee690bf587763a.manifest x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.18665_none_3bee690bf587763a
(fix) CSI Manifest Zero Length CSI File Replaced File: x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.18665_none_3bee690bf587763a.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

Summary:
Seconds executed: 1913
Found 7 errors
Fixed 5 errors
CSI Manifest Zero Length Total count: 4
Fixed: CSI Manifest Zero Length. Total count: 4
CBS MUM Missing Total count: 1
Fixed: CBS MUM Missing. Total count: 1
CBS MUM Corrupt Total count: 1
CBS Catalog Missing Total count: 1
Fixed: CBS Paired File. Total count: 1

Unavailable repair files:
servicing\packages\PAE7C7~1.mum
servicing\packages\PAE7C7~1.mum
servicing\packages\PAE7C7~1.cat
servicing\packages\PAE7C7~1.cat

Thanks

zcomputerwiz · Mar 7, 2018

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

lysias · Mar 8, 2018

Hi,

Here is the cbs log file.

Thanks.

zcomputerwiz · Mar 8, 2018

Looks good.

Download the IE11 offline installer here: http://download.microsoft.com/downl...70-4B59EA148EAA/IE11-Windows6.1-x64-en-us.exe
Once complete, disconnect from the network and run the installer.

Reconnect to the network once complete.
If the installation fails, zip and attach C:\Windows\Logs\CBS\CBS.log and C:\Windows\IE11_main.log

lysias · Mar 8, 2018

Hi,

Error "Setup can't continue because a more recent version of Internet Explorer is installed on your computer."

cbs.log and ie11_main.log zip files attached.

Thanks.

zcomputerwiz · Mar 9, 2018

Let's try reapplying the latest update for IE11.

Install Update with DISM

Download the update MSU here: http://download.windowsupdate.com/c..._0e12458b30dc68c269fdef445fdd68f7882cb96d.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand ie11-windows6.1-kb4074736-x64_0e12458b30dc68c269fdef445fdd68f7882cb96d.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\ie11-windows6.1-kb4074736-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post.
Zip and attach C:\Windows\Logs\CBS\CBS.log

lysias · Mar 10, 2018

Operation completed successfully, I was not asked to restart but I did anyway.

IE runs, sort of. A window comes up, loads MSN but the settings button doesn't work so I can't check the version. Can't create any tabs, etc. IE 8 is listed in programs and features (which works now btw; yeah!). IE 11 not listed in installed updates or installed programs. I've attached the CBS log file.

zcomputerwiz · Mar 13, 2018

Hmm... Do you have another browser installed? Just want to make sure that you can get online if required.
If so, try uninstalling IE8 and report back with the results.

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[7SP1 x64] Windows update error installing IE11 Corrupt files other issues

lysias

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zcomputerwiz

Windows Update Expert

lysias

Member

zcomputerwiz

Windows Update Expert

lysias

Member

zcomputerwiz

Windows Update Expert

lysias

Member

Attachments

zcomputerwiz

Windows Update Expert

lysias

Member

Attachments

zcomputerwiz

Windows Update Expert

lysias

Member

Attachments

zcomputerwiz

Windows Update Expert