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  1. #201

    Re: [7SP1Ult x64] Unable to update optional updates.

    OK. So I tried a few things. I did create an AMD folder when I extracted the .exe but there were many msi files so I didn't know which one to use. Instead I tried to uninstall amd via programs list but when the amd software was uninstalling the screen went black, the monitor was still on. So I had to force a reboot after awhile. So I used the troubleshooter from MS that you provided and uninstalled amd branding and amd user experience program installer. Again I used the programs list to uninstall but now the screen didn't go black but the progress bar got stuck at about 10% or so.


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  2. #202
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    Re: [7SP1Ult x64] Unable to update optional updates.

    Install everything but the component that keeps on failing.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  3. #203

    Re: [7SP1Ult x64] Unable to update optional updates.

    I installed win7-64bit-radeon-software-adrenalin-edition-18.2.2-feb12.exe but this time I double clicked the setup.exe in the AMD folder (always with av off). Also this time I didn't install relive feature of the software it restarted well. When I check to AMD Radeon settings I see that it states that I have installed 17.50.17.04-180206a-32406... and that the 18.2.2 is recommended but according to windows programs list I already have 18.2.2. I think this is why they all seem to recommend clean install. Incidentally amd software has a clean uninstall feature but that's the time I used it and thescreen went black or dark. Streaming video on any browser still seems to be video slicing present slightly on top.

  4. #204

    Re: [7SP1Ult x64] Unable to update optional updates.

    I have managed to install 18.2.2. I am still having some video slicing issues on video files and video streaming. I had to install an old version first that I had and it seems that using the AMD software's "clean uninstall" or "clean install" makes the screen go dark. So I used Guru's uninstaller in safe mode and managed to go from 17.2.1 to 18.2.2. But Radeon settings is stating that I should install 18.2.1 when I already have 18.2.2. Also just as a note: 16.60.2011.170210a-311203C-ATI is recognized as 17.2.1 in Radeon settings with DISPLAY DRIVER as 21.19.519.2 and as 9.0.000.8 on windows programs list. Also 17.50.17.04-180206a-32406a-324067E-RadeonSoftwareAdrenalin is recognized as 18.2.2 on Radeon settings with DISPLAY DRIVER 23.20.15017.4003 and 18.2.2 on windows program list.

  5. #205
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    Re: [7SP1Ult x64] Unable to update optional updates.

    If you have 18.2.2. then leave it be. Video slicing may be unrelated with the driver, since you have changed a few and there was no change at all.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  6. #206

    Re: [7SP1Ult x64] Unable to update optional updates.

    I experience the video slicing even when I used the MB video card (Intel).

  7. #207
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    Re: [7SP1Ult x64] Unable to update optional updates.

    Then it's not GPU related. Try using another software, change the type of encoding, and such...
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  8. #208

    Re: [7SP1Ult x64] Unable to update optional updates.

    What software are you referring? Because I use Klite but I don't think that effects web browsing.

  9. #209
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    Re: [7SP1Ult x64] Unable to update optional updates.

    When and where does the slicing occur?
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  10. #210

    Re: [7SP1Ult x64] Unable to update optional updates.

    On streaming video like youtube and some video files (mostly mp4).

  11. #211
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    Re: [7SP1Ult x64] Unable to update optional updates.

    What browser? What video player?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  12. #212

    Re: [7SP1Ult x64] Unable to update optional updates.

    All browsers:Chrome, Firefox, Opera. I don't like IE. I use MPC-HC64 it comes with klite codec pack. I was thinking if flash may cause problems.

  13. #213

    Re: [7SP1Ult x64] Unable to update optional updates.

    See PM.

  14. #214
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    Re: [7SP1Ult x64] Unable to update optional updates.

    Is it an option to try without Flash?
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  15. #215

    Re: [7SP1Ult x64] Unable to update optional updates.

    I could uninstall flash completely and see what happens.

  16. #216

    Re: [7SP1Ult x64] Unable to update optional updates.

    I uninstalled all Adobe except for Adobe AIR and Adobe Acrobat Reader DC. No difference in Chrome.

  17. #217
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      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
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        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
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        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [7SP1Ult x64] Unable to update optional updates.

    At this point, I would recommend you stick to the thread you have opened for the video slicing issues. This topic will be considered resolved :)
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

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