1. #1

    [7SP1Pro x64] empty Windows Features dialog due to corrupted/missing KB3123862

    Hi all,
    I have a Win7 machine with an empty "Windows Features" dialog.
    It all started when trying to upgrade this machine to Win10: the upgrade failed a lot of times and, after some investigation, I've found that empty dialog.

    What I've done so far:
    • sfc /scannow (no errors reported)
    • executed System Update Readyness Tool (see the attached CheckSUR.log)
    • executed SFCFix (see the attached SFCFix.txt)
    • attached CBS.zip with \Windows\Logs\CBS folder content (removed .cab files to make it smaller)

    It seems that package KB3123862 is somehow broken, but now I need your help on how to proceed...
    Attached Files Attached Files

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  2. #2

    Join Date
    Dec 2014

    Re: [Win7ProX64] empty Windows Features dialog due to corrupted/missing KB3123862

    Hello and welcome,

    Do you have Avast still installed and if so which version ?

    Please follow the instructions below.

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

    Option#2 (only if you are unable to follow the previous instructions)

    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
    • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBak program now.

  3. #3

    Re: [Win7ProX64] empty Windows Features dialog due to corrupted/missing KB3123862

    Thanks for the reply.
    Actually the issue was fixed by upgrading to Win10 in 2 steps: Win10-1607 first then Win10-1709 afterward.

    The PC works ok, no issues in the Win10 "Windows Features" dialog.

    Thanks anyway for your help...

  4. #4

    Join Date
    Dec 2014

    Re: [Win7ProX64] empty Windows Features dialog due to corrupted/missing KB3123862

    Good. I will mark this thread as solved then.

    All the best.

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