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  1. #61
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
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    Oct 2014
    Location
    Croatia
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    22
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    attempt to install only the December update and if it fails, attach CBS.log.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.


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  2. #62

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    I did the December update only, and got the same result. Attached is the CBS.
    Attached Files Attached Files

  3. #63
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,243
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Please manually download the February update 2018 and see if you get the same result.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  4. #64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    I did KB4074594 manually. The result was the same. If it helps, the pattern has always been, I restart after the installation, it goes through the restart and does 9% of updating during shut down, after the splash screen, it give the message we couldn't complete the updates, undoing changes, then it restarts again, and appears to attempt the update again, gives the same we couldn't complete the update, and brings me to the log in. Attached is the new CBS.
    Attached Files Attached Files

  5. #65
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,243
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Please attach setupapi.dev.log and setupapi.app.log.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  6. #66

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Here you go:
    Attached Files Attached Files

  7. #67
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,243
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    I need some more information on the host machine.

    1. What OS?
    2. Is it fully patched?
    3. What AV is installed on the host if any?
    4. What AV exclusions are set (only if AV is installed)
    5. What is the make/model of the server?
    6. Where are the VMs stored? Is it local storage on the HyperV server, iSCSI target or something else?
    7. How much memory, CPU cores, HDDs does the host have?
    8. Has the memory been tested?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  8. #68

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    I appreciate all of your time and effort to resolve this. At this point, I believe the best course of action is to do a rebuild of the Server. I have another DC with AD running in the Domain. I can switch all of the Services on our troublesome Server over. It shouldn't be too much of a hassle, and troubleshooting the WU issue, may use more time.

    Thanks again,

    Kurt

  9. #69
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,243
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Thank you. The decision is all yours. If you like, we can continue troubleshooting the Server.

    Best of luck,
    Mihael
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

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