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  1. #41

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Howdy,

    If you have some ideas, I'm able to work through some troubleshooting.


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  2. #42
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Howdy, do you have any optional updates offered to be installed?


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  3. #43

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    No, I don't.

  4. #44
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,
    attempt only KB4056895 (January 2018 quality rollup) and provide both CBS.log and setupapi.dev.log if it fails.


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  5. #45

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Sadly, it failed with the same issue. Attached are the logs.
    Attached Files Attached Files

  6. #46
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi, I'm still researching. Please give me a bit more time. I appreciate it.


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  7. #47
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Please completely uninstall Malwarebytes from your system and attempt the update again.


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  8. #48

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    I used the MBAM uninstaller, restrated, then tried the updates. Same result.

  9. #49
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:4048958

    4. Let me know if it says it was successful or if there are any errors.


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  10. #50

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    Sorry for the delay. Kids activities on the weekend occupied most of my time.

    The uninstall indicates it's not installed. Screenshot is attached:

    [Server2012R2Upd3 x64] "We couldn't complete the update"-uninstall-png

  11. #51
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    No problem.

    Search with Farbar Recovery Scan Tool (FRST)



    • Download FRST64 and save it to the Desktop.
    • Open the Command Prompt as Administrator (Tutorial)
    • Type or copy/paste the following command:





    Code:
       dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
    • Wait for the command to finish with "The operation completed successfully" Please ignore and continue with the steps.
    • Close the window "Administrator: Command Prompt"
    • Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed.
      (When the tool opens for the first time, you must click Yes on the disclaimer.)
    • On the Search box (1) type or copy and paste the following text:
      KB4048958
    • Press the Search Registry button.
    • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
    • Please attach the log to your post.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  12. #52

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    Some interesting stuff:
    Attached Files Attached Files

  13. #53
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Step#1 - FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    IMPORTANT: 3. The attached file must be unzipped!
    4. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    5. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

    Afterwards, try updating and attach CBS.log if it fails.
    Attached Files Attached Files


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  14. #54

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    Here's the fixlog.txt

    I'll rerun update, but it'll be tomorrow morning.

    Thanks.
    Attached Files Attached Files

  15. #55

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    Do you want me to run a specific update, or just what WU is offering?

    Thanks

  16. #56
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      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
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      • Operating System:
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    OK, let me know the result.
    EDIT: Which are offered?


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  17. #57

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    Same two, but with an additional new optional update:

    [Server2012R2Upd3 x64] "We couldn't complete the update"-20180222-png

    [Server2012R2Upd3 x64] "We couldn't complete the update"-20180222-2-png
    Attached Files Attached Files

  18. #58

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    There was some delay in my running the update and getting the CBS. In my impatience, I did try running one of the updates, KB4054519. It did fail with the same outcome.

    I am rerunning the fixlist, and then will wait for your instruction as to which update to run. I'm a bit confused by the search and fixlist, as they pertain to a different KB than the two in the above snip.

    I won't proceed with running WU until I hear back from you. After I have the new fixlog, I'll upload it.

    Thanks

  19. #59
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      • Motherboard:
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        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
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        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Do not run the fixlist again. Please wait for further instructions.


    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  20. #60

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Hi,

    I'm very sorry, but I had already started the process again. Here's the fixlog. I have rebooted the Server, but won't do anything until hearing from you..

    Thanks.
    Attached Files Attached Files

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