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  1. #21

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    There is no AV installed.


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  2. #22
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      • Operating System:
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    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Please do the following:

    Step#1 - FRST Scan
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
    3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
    4. Press Scan button.
    5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
    6. Please copy and paste log back here.
    7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also paste that along with the FRST.txt into your reply.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  3. #23

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Here you go:
    Attached Files Attached Files

  4. #24
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      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Is a printer/scanner or any other peripheral device connected to the VM at all times when it is booted?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  5. #25

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Yes, there is a network printer installed, an Epson WP-4090

  6. #26
    Moderator
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    softwaremaniac's Avatar
    Join Date
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    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Would it be an option to remove it/uninstall it while we troubleshoot?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  7. #27

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Sure, I'll do it now

  8. #28

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Do you want me to do something now?

  9. #29
    Moderator
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    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    After the printer has been removed/uninstalled, please attempt the update again, and let me know the result. If it fails, please attach CBS.log.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  10. #30

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    So simply run the update, restart, attach the cbs.log?

  11. #31
    Moderator
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    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  12. #32

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Same resullt. As soon as the Server is back up, I'll grab the cbs.log

  13. #33

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"


  14. #34
    Moderator
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    softwaremaniac's Avatar
    Join Date
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    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Please upload a fresh copy of setupapi.dev.log

    Code:
    2018-02-07 11:00:07, Info                  CBS            INSTALL index: 2, phase: 2, result 13, inf: disk.inf
    2018-02-07 11:00:07, Info                  CBS    Doqe: Recording result: 0x8007000d, for Inf: disk.inf
    2018-02-07 11:00:07, Info                  CBS    DriverUpdateInstallUpdates failed [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
    2018-02-07 11:00:07, Info                  CBS    Doqe: Failed installing driver updates [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
    2018-02-07 11:00:07, Info                  CBS    Perf: Doqe: Install ended.
    2018-02-07 11:00:07, Info                  CBS    Failed installing driver updates [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
    2018-02-07 11:00:07, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
    2018-02-07 11:00:07, Info                  CBS    Startup: Rolling back KTM, because drivers failed.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  15. #35

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"


  16. #36

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    I sent you the wrong log...wrong pc. Sorry.

    Damn remote sessions:-)

  17. #37

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"


  18. #38

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    I've got to leave in about 30 minutes. I appreciate your time, and will stand by for 30 so we can keep working on this.

    Kurt

  19. #39
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,892
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Please leave if you have to. I'm going to need some time to think this through :)
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  20. #40

    Re: [Server2012R2Upd3 x64] "We couldn't complete the update"

    Great. Thank you. Have a great night.

    Kurt

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