jtallach Active member Joined Jan 16, 2018 Posts 28 Jan 21, 2018 #41 yes Attachments Screenshot (8).jpg 88.8 KB · Views: 4 Screenshot (9).jpg 89.3 KB · Views: 4
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jan 21, 2018 #42 OK, download and install Revo Uninstaller (Free version). Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems After this is installed, go ahead and re-install Office 2016. Let me know when complete.
OK, download and install Revo Uninstaller (Free version). Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems After this is installed, go ahead and re-install Office 2016. Let me know when complete.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jan 21, 2018 #44 Check for updates to see if the issue is still there before we continue.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jan 21, 2018 #46 OK. Now open up Revo Uninstaller and locate Office 2016 from the list. Select it and choose Uninstall. The program will uninstall and then offer you a Scan button. Ensure you select Advanced and do the Scan. It will show registry remnants that are found. Select all of them and delete them. Then continue and it will show you file system remnants...select all and delete these as well.
OK. Now open up Revo Uninstaller and locate Office 2016 from the list. Select it and choose Uninstall. The program will uninstall and then offer you a Scan button. Ensure you select Advanced and do the Scan. It will show registry remnants that are found. Select all of them and delete them. Then continue and it will show you file system remnants...select all and delete these as well.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jan 21, 2018 #47 If you are unfamiliar with Revo Uninstaller you may want to try to install a small program and then uninstall it using Revo so you understand the process.
If you are unfamiliar with Revo Uninstaller you may want to try to install a small program and then uninstall it using Revo so you understand the process.
jtallach Active member Joined Jan 16, 2018 Posts 28 Jan 21, 2018 #48 Finished with Revo Uninstaller - deleted everything it found
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jan 21, 2018 #49 Great. Let's check for Windows Updates to see if the issue is resolved.
jtallach Active member Joined Jan 16, 2018 Posts 28 Jan 21, 2018 #50 Checked for updates - no updates found Attachments Screenshot (11).jpg 99.4 KB · Views: 0
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jan 21, 2018 #51 Great! I think we are good. Go ahead and re-install Office 2016. Keep Revo installed until we can verify all is good.
Great! I think we are good. Go ahead and re-install Office 2016. Keep Revo installed until we can verify all is good.
jtallach Active member Joined Jan 16, 2018 Posts 28 Jan 21, 2018 #52 Tried to reinstall Office 2016 - got an error there was an installtion - so i used Revo to uninstall and rebooted. Retried to install Office 2016 - success. Rebooted. Checked for updates- my computer is up to date. Thank you !!
Tried to reinstall Office 2016 - got an error there was an installtion - so i used Revo to uninstall and rebooted. Retried to install Office 2016 - success. Rebooted. Checked for updates- my computer is up to date. Thank you !!
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jan 21, 2018 #53 No problem. Thanks for sticking with me. Go ahead and re-install anything I had you remove and you may remove Revo if you wish. Take care.
No problem. Thanks for sticking with me. Go ahead and re-install anything I had you remove and you may remove Revo if you wish. Take care.