1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder -
SysnativeBSODCollectionApp.exe - Sysnative
2. Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.
Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.
Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder
3. Attach the SysnativeFileCollectionApp.zip with your reply