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  1. #1

    [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    I'm relieved to have found your Web site! Terrific. I hope that you can help me although I'm suspicious that I'm hooped...



    Windows 8 Pro. Microsoft digital upgrade from OEM Win 7.
    Acer desktop with AMD 64-bit CPU.
    No viruses reported by Windows Defender full scan (manually updated to the latest definitions).
    System is stable. It doesn't crash nor hang. Except...
    Issues experienced are that Windows Update hangs, not offering list of updates to select (simply keeps "checking for updates"), and that Microsoft Store fails to perform an 8.1 update.
    Microsoft Store tile is offering to upgrade to Win 8.1. When click on that tile, the Store displays a big magenta square "Update to Windows 8.1 for free". When click that, offered a button to start the download of Win 8.1 Pro. Click that and, moments later, I'm told that "something happened and the install of Win 8.1 can't be completed".


    This is what I've done in an attempt to fix...




    ****** troubleshooting control panel "fix problems with windows update"
    ******
    ran as administrator, advanced option
    system reported starting and stopping services, fixing a potential Windows Update database error 0x80070490, fixing "Windows Update components must be repaired"
    but Windows Update and Microsoft Store failures unchanged




    ****** sfc /scannow
    ******
    reports that Windows Resource Protection found corrupt files but was unable to fix some of them.
    CBS log snippet:
    (p) CSI Payload Corrupt amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16384_none_fd9c01be8b864efc\Amd64\CNBJ2530.DPB
    Repair failed: Missing replacement payload.
    (p) CSI Payload Corrupt amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB
    Repair failed: Missing replacement payload.
    (p) CSI Payload Corrupt amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.20531_none_fe58af2da47e1433\Amd64\CNBJ2530.DPB
    Repair failed: Missing replacement payload.




    ****** dism.exe /Online /Cleanup-image /Checkhealth
    ******
    reports that the component store is repairable.




    ****** dism.exe /Online /Cleanup-image /StartComponentCleanup
    ******
    reports that the operation completed successfully.




    ****** dism.exe /Online /Cleanup-image /Restorehealth
    ******
    reports Error: 0x80240021 DISM failed. No operation was performed.




    ****** SFCFix.exe
    ******


    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-01-10 12:07:39.865
    Microsoft Windows 8 - amd64
    Not using a script file.


    AutoAnalysis::
    FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.2.9200.16430.


    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.


    Successfully processed all directives.


    Failed to generate a complete zip file. Upload aborted.


    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2018-01-10 13:09:02.435
    ----------------------EOF-----------------------






    Following this, repeated runs of sfc or the three DISM executions as listed above produce the same results as before. Windows Update still hangs. Microsoft Store still fails on Win 8.1 Pro update.


    Thank you *huge* for any assistance.
    Attached Files Attached Files


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  2. #2
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Hi and welcome to Sysnative. Please start with the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
    Attached Files Attached Files

  3. #3

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-01-13 14:50:40.089
    Microsoft Windows 8 - amd64
    Using .zip script file at C:\Users\Dad\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB


    Successfully copied file C:\Users\Dad\AppData\Local\niemiro\Archive\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB to C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB.


    Successfully restored ownership for C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB
    Successfully restored permissions on C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 1 datablocks.
    Finish time: 2018-01-13 14:50:41.665
    Script hash: eDOkZaYXADdEzDwu+3Q3kfsr3mSgme5UuDTy4wKpxms=
    ----------------------EOF-----------------------

  4. #4
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Please do the following.

    SFC Scan
    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    sfc /scannow

    3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

    4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

  5. #5

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Well... perhaps I was wrong about the "suspicious that I'm hooped" comment!

    sfc /scannow came back with...
    Windows Resource Protection found corrupt files and successfully repaired them.
    ...which is the first time that it's using the word "successfully"

    Anxious for you to tell me that I can try a Windows Update or Microsoft Store 8.1 update... but will wait since I don't wish to mess up this progress!!!

    CBS attached. Thank you for this attention.
    Attached Files Attached Files

  6. #6
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    but will wait since I don't wish to mess up this progress!!!
    I appreciate that.

    Please do the following.

    Step#1 - DISM /RestoreHealth Scan
    Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
      Dism /Online /Cleanup-Image /RestoreHealth
    3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
      Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

  7. #7

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth
    Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384


    Image Version: 6.2.9200.16384


    [==========================100.0%==========================]
    The restore operation failed. Either the repair source was not found or the comp
    onent store cannot be repaired.


    Error: 0x800f081f


    DISM failed. No operation was performed.
    For more information, review the log file.


    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


    C:\WINDOWS\system32>
    Attached Files Attached Files

  8. #8
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Please also zip/attach your dism.log

  9. #9

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Oops...
    Attached Files Attached Files

  10. #10
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Check for Windows Updates and let me know which KB numbers show up that need installed.

  11. #11

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    At what point would it be reasonable to assume that it's hung (Windows Update hanging in simply checking for updates, not yet offering to apply any)? I guess leaving it running overnight would be the least I could do? (It's 3:30pm here.)

  12. #12
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    I've seen it run for well over 24 hours before. If it's still checking for updates right now then go ahead and stop it and attempt the Windows 8.1 update again from the store.

  13. #13

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    I stopped Windows Update with the Troubleshooting control panel "fix problems with windows update". Results are the same as indicated at the top of this thread...
    system reported starting and stopping services, fixing a potential Windows Update database error 0x80070490, fixing "Windows Update components must be repaired"
    Microsoft Store also fails in the same manner as before.

    I'm convinced that things do get fixed (case in point my message #5 in this thread) but whatever's the culprit... hasn't been, just yet. Well, at least I don't think so...

    I've restarted Windows update... just in case.

  14. #14
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Do me a favor and Check for Windows updates and let it run for at least 24 hours. Let me know if it comes back and shows any KBs that need installed.

  15. #15

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Absolutely

  16. #16

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    Well... now past 24 hours and Windows Update is still chugging away (that green line keeps emerging from the left and disappearing to the right). I'm thinking that I'll leave it running until you instruct otherwise.

  17. #17
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    OK, let's do the following so I can gather more info.

    Change the Windows Update setting to "Never check for Updates" and stop the Service called "Wuauserv".


    FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop. You can use the one you already have downloaded.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    Attached Files Attached Files

  18. #18

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    A little hiccup when stopping Windows Update:

    [first, I configured Windows Update to never check for updates]

    **** I entered the command just below and then watched the Windows Update control panel indicate, after a bit of a delay, that it will never check... but then the command window displayed an issue...
    C:\WINDOWS\system32>net stop Wuauserv
    The Windows Update service is stopping................
    The Windows Update service could not be stopped.

    **** I think that net stop has a preset wait period for the service to stop and that Windows Update didn't quite stop fast enough because I re-entered the net stop command and...
    C:\WINDOWS\system32>net stop Wuauserv
    The Windows Update service is stopping..
    The Windows Update service was stopped successfully.



    Farbar ran exactly as the documentation indicated, producing a "Fix completed." dialog.
    Attached Files Attached Files

  19. #19

    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    In line 3 of message #18 just above, I should have typed "that it had indeed stopped" rather than "that it will never check". Oops. By the time I realized that mistake, it seems that my editing window had closed!

  20. #20
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    Re: [8Pro x64] Windows Update hangs, Microsoft Store fails to perform update to 8.1

    With the settings as they are now, see if you can apply the Windows 8.1 update from the store.

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