SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 18, 2018 #41 obliviouspup said: Hi, A command prompt window opened and closed right away, that's it. :huh: Click to expand... That is ok this isn't a normal update! Try now the full one http://go.microsoft.com/fwlink/?linkid=517245&clcid=0x409
obliviouspup said: Hi, A command prompt window opened and closed right away, that's it. :huh: Click to expand... That is ok this isn't a normal update! Try now the full one http://go.microsoft.com/fwlink/?linkid=517245&clcid=0x409
O obliviouspup Active member Joined Jan 4, 2018 Posts 27 Jan 18, 2018 #42 It's been an hour and it's stuck at "Searching for updates on this computer."
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 18, 2018 #43 I see, please Cancel the update. Open the Control Panel and the Windows Update configuration and change the option to Never. Restart the computer and then try to install the update again please.
I see, please Cancel the update. Open the Control Panel and the Windows Update configuration and change the option to Never. Restart the computer and then try to install the update again please.
O obliviouspup Active member Joined Jan 4, 2018 Posts 27 Jan 18, 2018 #44 Now it says, "The update is not applicable to your computer."
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 18, 2018 #45 Ok. - Please download the script WUList.cmd and save it to the Desktop - Execute the script and wait, when finished it will open Notepad with a log named WinUpdates.txt that is also saved on the Desktop - Attach the WinUpdates.txt log to your post
Ok. - Please download the script WUList.cmd and save it to the Desktop - Execute the script and wait, when finished it will open Notepad with a log named WinUpdates.txt that is also saved on the Desktop - Attach the WinUpdates.txt log to your post
O obliviouspup Active member Joined Jan 4, 2018 Posts 27 Jan 18, 2018 #46 Here you go View attachment WinUpdates.txt
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 18, 2018 #47 The list is empty! If you check on the Control Panel, Windows Update, View update history it is empty?
The list is empty! If you check on the Control Panel, Windows Update, View update history it is empty?
O obliviouspup Active member Joined Jan 4, 2018 Posts 27 Jan 18, 2018 #48 SleepyDude said: The list is empty! Click to expand... I was wondering about that too. The Update History isn't empty though.
SleepyDude said: The list is empty! Click to expand... I was wondering about that too. The Update History isn't empty though.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 18, 2018 #49 Please run the Windows Repair Tool from post #24 this time only with the option: 05 - Repair WMI After restart run the WUList.cmd script again to see if the list gets populated.
Please run the Windows Repair Tool from post #24 this time only with the option: 05 - Repair WMI After restart run the WUList.cmd script again to see if the list gets populated.
O obliviouspup Active member Joined Jan 4, 2018 Posts 27 Jan 18, 2018 #50 SleepyDude said: Please run the Windows Repair Tool from post #24 this time only with the option: 05 - Repair WMI After restart run the WUList.cmd script again to see if the list gets populated. Click to expand... It is still empty :huh:
SleepyDude said: Please run the Windows Repair Tool from post #24 this time only with the option: 05 - Repair WMI After restart run the WUList.cmd script again to see if the list gets populated. Click to expand... It is still empty :huh:
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 18, 2018 #51 Please uninstall Avast and Malwarebytes. For now use only Windows Defender. Without those programs installed repeat the steps on post #49.
Please uninstall Avast and Malwarebytes. For now use only Windows Defender. Without those programs installed repeat the steps on post #49.
O obliviouspup Active member Joined Jan 4, 2018 Posts 27 Jan 19, 2018 #52 Hi SleepyDude, I removed the antiviruses and did the WMI repair, however the list still came up empty. I tried running the command from your batch file (wmic qfe list brief) using the command prompt and the result was "No instance(s) available" I'm not sure if it'll help, but I ran procmon while the WUList.cmd is running and saved the log View attachment Logfile.zip View attachment Logfile-All.zip
Hi SleepyDude, I removed the antiviruses and did the WMI repair, however the list still came up empty. I tried running the command from your batch file (wmic qfe list brief) using the command prompt and the result was "No instance(s) available" I'm not sure if it'll help, but I ran procmon while the WUList.cmd is running and saved the log View attachment Logfile.zip View attachment Logfile-All.zip
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 19, 2018 #53 Hi, Thanks for the trace log it shows some permission errors that should not be there! Please repeat the steps from post #24 followed by WUList.cmd to see if it lists the installed updates.
Hi, Thanks for the trace log it shows some permission errors that should not be there! Please repeat the steps from post #24 followed by WUList.cmd to see if it lists the installed updates.
O obliviouspup Active member Joined Jan 4, 2018 Posts 27 Jan 21, 2018 #54 Hi SleepyDude, Unfortunately the list is still empty Here's the procmon logfile View attachment Logfile.zip View attachment Logfile-All.zip
Hi SleepyDude, Unfortunately the list is still empty Here's the procmon logfile View attachment Logfile.zip View attachment Logfile-All.zip
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 21, 2018 #55 Hi, Brian spotted something strange in one of the logs that could explain the problems, lets see if we find the exact point that need fixing... Export Registry keys download the script ExportCBSRegistry2.cmd and save it to the Desktop right-click the file ExportCBSRegistry2.cmd and select Run as administrator when the script ends a new file called SoftwareCBS.zip will be located on the Desktop If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, etc. or upload to SendSpace and just provide the link for the file here
Hi, Brian spotted something strange in one of the logs that could explain the problems, lets see if we find the exact point that need fixing... Export Registry keys download the script ExportCBSRegistry2.cmd and save it to the Desktop right-click the file ExportCBSRegistry2.cmd and select Run as administrator when the script ends a new file called SoftwareCBS.zip will be located on the Desktop If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, etc. or upload to SendSpace and just provide the link for the file here
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 22, 2018 #56 Sorry I notice I did a mistake on the link for ExportCBSRegistry2.cmd please use this one instead.