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  1. #1

    [Server2012R2Upd3 x64] WU Error 800F0831

    I followed the steps 1-4 and was not able to fix this issue. We have 14 Important/Critical Windows updates that will not install and each have the same error on this server.

    SFCFix Log:

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-12-26 14:38:57.164
    Microsoft Windows Server 2012 R2 Update 3 - amd64
    Not using a script file.


    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.


    Successfully processed all directives.


    Failed to generate a complete zip file. Upload aborted.




    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-12-26 14:54:02.460
    ----------------------EOF-----------------------



    CBS Log Zip:
    Dropbox - CBS.zip


    • Ad Bot

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  2. #2
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
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    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: Update Error 800F0831 on Server 2012 R2 Box

    Hello and welcome!

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:4050946

    4. Let me know if it says it was successful or if there are any errors.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  3. #3

    Re: Update Error 800F0831 on Server 2012 R2 Box

    It says that KB4050946 is not installed on this computer

  4. #4
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: Update Error 800F0831 on Server 2012 R2 Box

    Search with Farbar Recovery Scan Tool (FRST)






    • Download FRST64 and save it to the Desktop.
    • Open the Command Prompt as Administrator (Tutorial)
    • Type or copy/paste the following command:




    Code:
     dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
    • Wait for the command to finish with "The operation completed successfully" If it does not, please continue with the steps.
    • Close the window "Administrator: Command Prompt"
    • Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed.
      (When the tool opens for the first time, you must click Yes on the disclaimer.)
    • On the Search box (1) type or copy and paste the following text:
      KB4050946
    • Press the Search Registry button.
    • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
    • Please attach the log to your post.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  5. #5

    Re: Update Error 800F0831 on Server 2012 R2 Box

    Completed, see attached.
    Attached Files Attached Files

  6. #6
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: Update Error 800F0831 on Server 2012 R2 Box

    Step#1 - FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 64-bit Version so please ensure you download that one.
    2. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
    4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply
    Attached Files Attached Files
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  7. #7

    Re: Update Error 800F0831 on Server 2012 R2 Box

    See attached.
    Attached Files Attached Files

  8. #8
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    Try updating now and attach CBS.log if it fails.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  9. #9

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    If they fail, would I need to run the SFC and DISM prior to getting the CBS log?

  10. #10
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    No.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  11. #11

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    One succeeded and 13 failed.

    Dropbox - CBS-2.zip

  12. #12
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:4038774

    4. If there are errors, do a registry search with FRST as before and attach SearchReg.txt
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  13. #13

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    KB4038774 is not installed on this server. There are several KB's in the CBS log that show as corrupt.

  14. #14
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    I know, but this is one of those causing the issue as it's a Preview of an update. Please do a FRST registry search for it.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  15. #15

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    Did not find KB4038774 in the search.

    Farbar Recovery Scan Tool (x64) Version: 26-12-2017
    Ran by kennya$ (26-12-2017 16:50:19)
    Boot Mode: Normal


    ================== Search Registry: "KB4038774" ===========




    ====== End of Search ======

  16. #16
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    May I still see the SearchReg.txt for it?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  17. #17

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    See attached.
    Attached Files Attached Files

  18. #18
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    Thank you. Can you please provide the list of updates that need to be installed?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  19. #19

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    See the screen capture.
    Attached Thumbnails Attached Thumbnails [Server2012R2Upd3 x64] WU Error 800F0831-updates-not-installed-jpg  

  20. #20
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: [Server2012R2Upd3 x64] WU Error 800F0831

    Attempt to install only KB2919355 and if it fails, provide CBS.log.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

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