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  1. #1

    Windows 10 upgrade - 0x80070057

    Hi,

    I have to do a Windows 10 upgrade on many devices in our company.
    Many of them fail with error code:

    That is the exact same issue as described here:
    Windows 10 Anniversary Update (Mount WIM error; 0x80070057)

    Same error code.
    Similar output when running the cmd filtmc filters
    Windows 10 upgrade - 0x80070057-2017-12-19_11-35-26-png


    However, I have no idea how to resolve this.
    How can I figure out what is using this driver?
    We don't have CloudFogger or similar software.

    Any suggestions?

    Thanks


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  2. #2
    Administrator
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    Re: Windows 10 upgrade - 0x80070057

    Hello and welcome

    Due to the precise nature of your corruption, you will receive help from a user named SleepyDude. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

    Thank you very much for your understanding. We'll be with you very shortly.

  3. #3

    Re: Windows 10 upgrade - 0x80070057

    Hi Brian,

    Of course I'll accept.
    Any help is welcome.
    I would love a solution to this, no matter how long it takes.

  4. #4

    Re: Windows 10 upgrade - 0x80070057

    Update:

    I now know which software is using the cbfltfs4.sys driver.
    After investigating what exactly that driver does, there could only be one software in our company that's causing this.
    It's Nomadesk.

    It's basically a file sync software which stores all data in a IMG file which is then mounted as a virtual disk.

    I was able to replicate the exact same error on my test device.
    As soon as I've installed Nomadesk that driver was in use and I got that error when attempting to upgrade Windows.

    Now the question remains...
    Is there a way to bypass this (e.g. temporarily disable the driver) for the upgrade and then enable it after upgrade?
    It's because this software is actually required and used by a lot of users.

  5. #5
    SleepyDude's Avatar
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    Re: Windows 10 upgrade - 0x80070057

    Hi,

    Can you do a test in one of the machines with the error? uninstall the Nomadesk software and try to upgrade.

    Disabling the driver may or not work but then you will have problems if the software isn't compatible with the latest Windows 10 because Microsoft did some changes regarding the legacy filters...

    Are you running the latest version of the Nomadesk software?

  6. #6

    Re: Windows 10 upgrade - 0x80070057

    It does work without the software.
    As soon as you uninstall it, the filter dissapears and you can install Windows.
    I have tested that today.

    The problem is, this software is a file sync software. You can compare it with Dropbox, only the files are hosted on out file server and synced to those who have the client. (it's a little more complicated than that)
    It's because our users are scattered worldwide and this is a very good sync software wihch enables them to work offline, without network connectivity.
    Each user has approx. 70-100 GB data synced with Nomadesk.
    Uninstalling it will also remove the data.

    You can't keep the data. That's impossible.
    The data is encrypted in an IMG archive which is unique to that machine. It also cannot be re-used.

    So an uninstall is not an option.
    I have checked this already with the sys engineer who manages this software.

  7. #7

    Re: Windows 10 upgrade - 0x80070057

    Quote Originally Posted by SleepyDude View Post

    Are you running the latest version of the Nomadesk software?
    One user with whom I also tested today had an older version but I had the latest version on my test device.
    I experience the same issue with both versions.

  8. #8
    SleepyDude's Avatar
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    Re: Windows 10 upgrade - 0x80070057

    Quote Originally Posted by dinci5 View Post
    It does work without the software.
    As soon as you uninstall it, the filter dissapears and you can install Windows.
    I have tested that today.

    The problem is, this software is a file sync software. You can compare it with Dropbox, only the files are hosted on out file server and synced to those who have the client. (it's a little more complicated than that)
    It's because our users are scattered worldwide and this is a very good sync software wihch enables them to work offline, without network connectivity.
    Each user has approx. 70-100 GB data synced with Nomadesk.
    Uninstalling it will also remove the data.

    You can't keep the data. That's impossible.
    The data is encrypted in an IMG archive which is unique to that machine. It also cannot be re-used.

    So an uninstall is not an option.
    I have checked this already with the sys engineer who manages this software.
    I find that very dangerous! what happen if the software isn't working properly and you have to reinstall or if Windows gets corrupted?

    I think you best option is to contact the company that develops the software and report the problem, they should have the knowledge about the best way to suspend the software and do the upgrade without risking loosing any data.

  9. #9

    Re: Windows 10 upgrade - 0x80070057

    The software is compatible with the latest Windows. There is no issue there?
    The only problem is that filter that's preventing DISM to mount winre.wim during the upgrade process.
    So I don't think this is really a problem with the software but rather some kind of limitation in Windows.

    Do you know if there is any way to unload that driver and load it back after upgrade so I don't have to uninstall the software?
    I've tried with this command: fltmc unload cbfltfs4
    But I receive this warning: "The system could not find the filter specified."

    I'm upgrading with a Task Sequence. That means that I can script almost anything.

    I will obviously do extended testing before I go live with this to my users.
    So no worries about that.

  10. #10
    SleepyDude's Avatar
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    Re: Windows 10 upgrade - 0x80070057

    The software is always running?

  11. #11

    Re: Windows 10 upgrade - 0x80070057

    Quote Originally Posted by SleepyDude View Post
    The software is always running?
    If configured, yes.
    But it can easily be closed.

    It doesn't matter whether the software is running or not.
    If it is installed, the issue is there.

  12. #12
    SleepyDude's Avatar
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    Re: Windows 10 upgrade - 0x80070057

    I ask because if the software is always running it will probably fail if you disable the drivers. Depending on the type/loading of the drivers there is also the possibility of a BSOD if they are disabled...

  13. #13
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
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      • Operating System:
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    Re: Windows 10 upgrade - 0x80070057

    After SleepyDude and BrianDrab approval, you can try these commands (from an elevated command prompt):
    (lines starting with ' are comments)
    Code:
    ' gets details about the driver
    sc qc cbfltfs4 && sc queryex cbfltfs4
    ' stops the driver
    sc stop cbfltfs4
    ' changes the startup type to disabled
    sc config cbfltfs4 start= disabled
    ' after finished the upgrading procedure, changes the startup type to auto-start
    sc config cbfltfs4 start= auto
    ' after finished the upgrading procedure, starts the driver
    sc start cbfltfs4
    Example on my machine with wisefs driver:
    Read More:
    Last edited by xilolee; 12-20-2017 at 03:41 PM.

  14. #14
    SleepyDude's Avatar
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    Re: Windows 10 upgrade - 0x80070057

    Hi,

    Before trying that I would like to collect a FRST log...


    Farbar Recovery Scan Tool (FRST)

    • Download FRST or FRST x64 and save it to the Desktop.
      (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64
    • Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed.
      (When the Tool opens for the first time you must click Yes on the disclaimer.)
    • Press Scan button.
    • It will produce a log called (FRST.txt) in the same directory the Tool is run from.
    • The first time the Tool is run, it makes also another log (Addition.txt).
    • Please attach both logs to your post.

  15. #15

    Re: Windows 10 upgrade - 0x80070057

    Thank you both for the suggestions.
    I'm on holiday for the next couple of days due to Christmas so I won't have access to the test device.
    I'll be back in the office on Tuesday.

    Hope you guys don't mind waiting that long.

  16. #16
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Windows 10 upgrade - 0x80070057

    Honestly I can't wait.
    Could you please go to work even in your holydays?

    (I'm joking, if it weren't quite clear)

  17. #17
    SleepyDude's Avatar
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    Re: Windows 10 upgrade - 0x80070057

    Ok, Thank you for keeping us updated.

  18. #18
    SleepyDude's Avatar
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    Re: Windows 10 upgrade - 0x80070057

    Hi Dinci5,

    Do you have an update for us about this case?

    Can you post the FRST logs I request please?

    Thanks.

  19. #19

    Re: Windows 10 upgrade - 0x80070057

    Quote Originally Posted by SleepyDude View Post
    Hi Dinci5,

    Do you have an update for us about this case?

    Can you post the FRST logs I request please?

    Thanks.
    Hi,

    Appologies.
    I actually ended up taking more leave until today :)

    I've attached the logs.
    Attached Files Attached Files

  20. #20

    Re: Windows 10 upgrade - 0x80070057

    Hi xilolee,

    This service can't be stopped apparently.
    When running the cmd "sc stop cbfltfs4", I get this warning:

    Code:
    C:\Windows\system32>sc stop cbfltfs4[SC] ControlService FAILED 1052:
    
    
    
    The requested control is not valid for this service.


    Details of the service:

    Code:
    C:\Windows\system32>sc qc cbfltfs4 && sc queryex cbfltfs4[SC] QueryServiceConfig SUCCESS
    
    
    SERVICE_NAME: cbfltfs4
            TYPE               : 2  FILE_SYSTEM_DRIVER
            START_TYPE         : 0   BOOT_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : \SystemRoot\system32\drivers\cbfltfs4.sys
            LOAD_ORDER_GROUP   : Filter
            TAG                : 0
            DISPLAY_NAME       : cbfltfs4
            DEPENDENCIES       :
            SERVICE_START_NAME :
    
    
    SERVICE_NAME: cbfltfs4
            TYPE               : 2  FILE_SYSTEM_DRIVER
            STATE              : 4  RUNNING
                                    (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
    
            FLAGS              :


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