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  1. #21

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    Thank you very much, and please see attached updated logs.

    ---
    Cerber
    Attached Files Attached Files


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  2. #22

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Great.
    Please download IE9 here and try to install it.

  3. #23

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    Thank you. Unfortunately, the link you provided no longer works in any browser, however I found a thread on Spiceworks ([SOLVED] Can't Download Internet Explorer 9 for Windows 7 - Spiceworks) which had a link to the 64-bit IE 9 download for Windows 7 direct from microsoft.com.

    Sadly, the installation attempt was to no avail. Programs and Features > Installed Updates still lists IE 11 as installed, so this could be part of it?

    Please see attached logs.

    ---
    Cerber
    Attached Files Attached Files

  4. #24

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    The CheckSur log is clean. For some reason IE8 is listed as the current browser.
    Your initial issues are solved. Are there remaining issues ?

  5. #25

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    The only remaining issue is that Windows thinks IE 11 is installed, but when you run IE it runs IE 8 (which is the version of the files in "C:\Program Files\Internet Explorer" and "C:\Program Files (x86)\Internet Explorer"). It would be nice to fix that, but if that's beyond the purview of this forum I understand.

    In either case, thank you very much for the time you've taken in assisting me with this issue. :)

    ---
    Cerber

  6. #26

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Try to uninstall Internet Explorer 11 as you did earlier. Does it succeed now ?
    If it fails, perform the following instructions:

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
    3. When command prompt opens, copy and paste the following command into it and press enter.

      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
      Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

  7. #27

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Sadly, this failed yet again with the message:

    An error has occurred. Not all of the updates were successfully uninstalled.

    Please see attached for a zip of the cbs.txt copy of the file as requested (original txt file is 48.5MB).

    Thank you.

    ---
    Cerber
    Attached Files Attached Files

  8. #28

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Perform the instructions in message #26 again.
    Attached Files Attached Files

  9. #29

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    Sadly, failure occurs again (I rebooted post-FRST Fix prior to attempting the uninstall, though FRST did not prompt for a reboot).

    Please see attached log files.

    Thank you again.

    ---
    Cerber
    Attached Files Attached Files

  10. #30

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Sadly, failure occurs again
    There may be more steps needed to fix this, please be patient.

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Perform the instructions in message #26 again.
    Attached Files Attached Files

  11. #31

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    Understood and appreciated that this is likely not to be an easy fix.

    Please see attached log files as requested.

    Thank you for your time, assistance, and patience.

    ---
    Cerber
    Attached Files Attached Files

  12. #32

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Perform the instructions in message #26 again.
    Attached Files Attached Files

  13. #33

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    Hmmm... this one I'm not sure did anything at all. Please see attached logs (no reboot in the middle this time).

    ---
    Cerber
    Attached Files Attached Files

  14. #34

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Perform the instructions in message #26 again.
    Attached Files Attached Files

  15. #35

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    Thank you. Please see updated logs attached. :)

    ---
    Cerber
    Attached Files Attached Files

  16. #36

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Perform the instructions in message #26 again.
    Attached Files Attached Files

  17. #37

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    Thank you. Please see attached for updated logs.

    ---
    Cerber
    Attached Files Attached Files

  18. #38

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Perform the instructions in message #26 again.
    Attached Files Attached Files

  19. #39

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Hi PeterJ,

    Thank you. Please see attached for updated logs.

    ---
    Cerber
    Attached Files Attached Files

  20. #40

    Join Date
    Dec 2014
    Posts
    1,773

    Re: [7SP1Pro x64] CheckSUR corruption found, Windows Update KB4048957 repeatedly fail

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST64.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Perform the instructions in message #26 again.
    Attached Files Attached Files

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