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  1. #1

    [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest version.

    Hello,
    To begin, I'm French so excuse me if my english is bad...

    I come here because i have a problem to update windows 10 with media creation tools.
    Media Creation Tools run until 90% and crash with this error 0x8007007e.
    My windows version is 1607 and my OS version is 14393.351

    I have posted my problem on a french website and they said me it's a DISM issue.
    They send me here because you solved already this issue.
    Here me french post :
    mise a jour windows 10 erreur 0x8007007e - Malekal's forum
    Here the same issue solved :
    [Win10v1703b15063 x64] Windows update problem

    Can you help me ?
    Thanks a lot.


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  2. #2

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    a small rise in the post.
    Thank you for changing the title that was not up to standard

  3. #3
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Hi and welcome to Sysnative. Can you please zip up your entire c:\windows\logs\cbs folder and upload to SendSpace or another file sharing site and provide me a link to download?

  4. #4

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Hello.
    Thanks to your reply.
    Here the link https://www.sendspace.com/file/km1oo0

  5. #5
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Please uninstall KB4013429 from your machine. If you don't know how to uninstall an update you may follow the procedures below to do so.


    Remove Update Manually
    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    wusa /uninstall /KB:4013429

    3. Let me know if it says it was successful or if there are any errors.

    After copying and pasting that command and hitting enter you should have received one of two messages.

    If it found the update you would have seen the following.



    If it didn't find the update you would have received the following.

  6. #6

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    I got the second message, Windows don't find the update...
    [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest version.-capture-png

  7. #7
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Please do the following.

    Search with Farbar Recovery Scan Tool (FRST)

    • Download FRST64 and save it to the Desktop.
    • Open the Command Prompt as Administrator (Tutorial)
    • Type or copy/paste the following command:

    Code:
    dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"
    • Wait for the command to finish with "The operation completed successfully"
    • Close the window "Administrator: Command Prompt"
    • Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed.
      (When the tool opens for the first time, you must click Yes on the disclaimer.)
    • On the Search box (1) type or copy and paste the following text:
      KB4013429
    • Press the Search Registry button.
    • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
    • Please attach the log to your post.

  8. #8

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    I do the command on command prompt but that don't tell me "The operation completed successfully" instead that finish (a new line was appeared). I did it twice to be sure.
    Here the log of FRST

    Thanks
    Attached Files Attached Files

  9. #9
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Did you make sure you copy and pasted the entire line into the command prompt instead of typing it? If you do not get "The operation completed successfully" then it was likely not done correctly.

  10. #10

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Yes a do a copy/paste i don't just typing it (to risky with space etc...).
    I try again tonight after the work.

  11. #11
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    OK, if that doesn't work then paste the following instead and hit enter.

    Code:
    reg load HKLM\COMPONENTS c:\windows\system32\config\COMPONENTS
    You should see The operation completed successfully.

    Then you can continue with the search using FRST. Thanks.

  12. #12

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    That work with the second code line, i got The operation completed successfully.
    Here the log from FRST
    Attached Files Attached Files

  13. #13
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Please uninstall KB3206632 from your machine. If you don't know how to uninstall an update you may follow the procedures below to do so.


    Remove Update Manually
    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    wusa /uninstall /KB:3206632

    3. Let me know if it says it was successful or if there are any errors.

    After copying and pasting that command and hitting enter you should have received one of two messages.

    If it found the update you would have seen the following.



    If it didn't find the update you would have received the following.

  14. #14

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    I got the second message...
    [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest version.-capture-png

  15. #15
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Please do the following.

    Search with Farbar Recovery Scan Tool (FRST)


    • Download FRST64 and save it to the Desktop.
    • Open the Command Prompt as Administrator (Tutorial)
    • Type or copy/paste the following command:



    Code:
    reg load HKLM\COMPONENTS c:\windows\system32\config\COMPONENTS
    • Wait for the command to finish with "The operation completed successfully"
    • Close the window "Administrator: Command Prompt"
    • Execute FRST/FRST64 right click on the icon and choose Run as Administrator. Make sure all other windows are closed.
      (When the tool opens for the first time, you must click Yes on the disclaimer.)
    • On the Search box (1) type or copy and paste the following text:
      KB3206632
    • Press the Search Registry button.
    • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
    • Please attach the log to your post.

  16. #16

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Command line work
    Here the log
    Attached Files Attached Files

  17. #17
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Please do the following.

    Retrieve Components/Software Hives
    Note: The Software have has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.
    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
    • Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBack program now.

  18. #18

    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Like you ask i send you a MP with the link

  19. #19
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Sorry for the delay. I'll be back with you tonight.

  20. #20
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    Re: [10v1607b14393 x64] WU error 0x8007007e. I can't upgrade W10 to the latest versio

    Check for Windows Updates and let me know which KB numbers show up that need installed.

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