BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 4, 2018 #101 Does the following directory exist? C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_1_9d9dd299c68bf46d91403f5fb1cd8d72c7fa7921_00000000_cab_1c0dfb64 If it does, can you upload me the contents of this directory?
Does the following directory exist? C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_1_9d9dd299c68bf46d91403f5fb1cd8d72c7fa7921_00000000_cab_1c0dfb64 If it does, can you upload me the contents of this directory?
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 4, 2018 #102 I get just this file : Report.wer Here the content Version=1 EventType=WinSetupDiag02 EventTime=131646363046313361 Consent=1 UploadTime=131646363047805054 ReportIdentifier=aefb83d8-1f9e-11e8-9c87-3052cb05a577 AppSessionGuid=00001c44-0001-0046-5d7f-b056a3b3d301 TargetAppId=W:0006d696ff975c94d8af5ba700c4df82fb8f00000904!00007992666a840f1c00fd6359802c1f11cfb2f9f44d!SetupHost.exe TargetAppVer=2066//12//20:12:02:52!d57c5!SetupHost.exe BootId=4294967295 Response.BucketId=afbfdaa692e0ea81f7cf254297988442 Response.BucketTable=5 Response.LegacyBucketId=128042268583 Response.type=4 Response.CabId=2131823277384787590 Sig[0].Name=Signature du problème 01 Sig[0].Value=1 Sig[1].Name=Signature du problème 02 Sig[1].Value=2 Sig[2].Name=Signature du problème 03 Sig[2].Value=9 Sig[3].Name=Signature du problème 04 Sig[3].Value=1 Sig[4].Name=Signature du problème 05 Sig[4].Value=0x8007007E Sig[5].Name=Signature du problème 06 Sig[5].Value=0x50011 Sig[6].Name=Signature du problème 07 Sig[6].Value=14393 Sig[7].Name=Signature du problème 08 Sig[7].Value=rs1_release Sig[8].Name=Signature du problème 09 Sig[8].Value=16299 Sig[9].Name=Signature du problème 10 Sig[9].Value=rs3_release DynamicSig[1].Name=Version du système DynamicSig[1].Value=10.0.14393.2.0.0.768.101 DynamicSig[2].Name=Identificateur de paramètres régionaux DynamicSig[2].Value=1036 UI[3]=Microsoft Windows Installation encountered a problem and needs to close. We are sorry for the inconvenience State[0].Key=Transport.DoneStage1 State[0].Value=1 File[0].CabName=SetupAct.log File[0].Path=SetupAct.log File[0].Flags=851970 File[0].Type=5 File[0].Original.Path=\\?\C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log File[1].CabName=diagerr.xml File[1].Path=diagerr.xml File[1].Flags=851970 File[1].Type=5 File[1].Original.Path=\\?\C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml File[2].CabName=WERInternalMetadata.xml File[2].Path=WER9A9.tmp.WERInternalMetadata.xml File[2].Flags=851971 File[2].Type=5 File[2].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9A9.tmp.WERInternalMetadata.xml File[3].CabName=memory.csv File[3].Path=WER1430.tmp.csv File[3].Flags=851971 File[3].Type=5 File[3].Original.Path=\\?\C:\Windows\Temp\WER1430.tmp.csv File[4].CabName=sysinfo.txt File[4].Path=WER1451.tmp.txt File[4].Flags=851971 File[4].Type=5 File[4].Original.Path=\\?\C:\Windows\Temp\WER1451.tmp.txt File[5].CabName=AltData.cab File[5].Path=AltData.cab File[5].Flags=983040 File[5].Type=5 File[5].Original.Path=\\?\C:\$windows.~bt\sources\panther\AltData.cab File[6].CabName=appraiser.sdb File[6].Path=appraiser.sdb File[6].Flags=983040 File[6].Type=5 File[6].Original.Path=\\?\C:\$windows.~bt\sources\panther\appraiser.sdb File[7].CabName=Appraiser_Data.ini File[7].Path=Appraiser_Data.ini File[7].Flags=983040 File[7].Type=5 File[7].Original.Path=\\?\C:\$windows.~bt\sources\panther\Appraiser_Data.ini File[8].CabName=Appraiser_TelemetryRunList.xml File[8].Path=Appraiser_TelemetryRunList.xml File[8].Flags=983040 File[8].Type=5 File[8].Original.Path=\\?\C:\$windows.~bt\sources\panther\Appraiser_TelemetryRunList.xml File[9].CabName=CompatData_2018_03_04_11_37_18_3_00000021.xml File[9].Path=CompatData_2018_03_04_11_37_18_3_00000021.xml File[9].Flags=983040 File[9].Type=5 File[9].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_11_37_18_3_00000021.xml File[10].CabName=CompatData_2018_03_04_11_37_22_3_00000021.xml File[10].Path=CompatData_2018_03_04_11_37_22_3_00000021.xml File[10].Flags=983040 File[10].Type=5 File[10].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_11_37_22_3_00000021.xml File[11].CabName=CompatData_2018_03_04_11_39_54_3_00000140.xml File[11].Path=CompatData_2018_03_04_11_39_54_3_00000140.xml File[11].Flags=983040 File[11].Type=5 File[11].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_11_39_54_3_00000140.xml File[12].CabName=CompatData_2018_03_04_11_58_54_3_006f0018.xml File[12].Path=CompatData_2018_03_04_11_58_54_3_006f0018.xml File[12].Flags=983040 File[12].Type=5 File[12].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_11_58_54_3_006f0018.xml File[13].CabName=CompatData_2018_03_04_12_00_22_3_006f0018.xml File[13].Path=CompatData_2018_03_04_12_00_22_3_006f0018.xml File[13].Flags=983040 File[13].Type=5 File[13].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_12_00_22_3_006f0018.xml File[14].CabName=compatscancache.dat File[14].Path=compatscancache.dat File[14].Flags=983040 File[14].Type=5 File[14].Original.Path=\\?\C:\$windows.~bt\sources\panther\compatscancache.dat File[15].CabName=diagerr.xml File[15].Path=diagerr.xml File[15].Flags=983040 File[15].Type=5 File[15].Original.Path=\\?\C:\$windows.~bt\sources\panther\diagerr.xml File[16].CabName=diagwrn.xml File[16].Path=diagwrn.xml File[16].Flags=983040 File[16].Type=5 File[16].Original.Path=\\?\C:\$windows.~bt\sources\panther\diagwrn.xml File[17].CabName=GenuineTicket.xml File[17].Path=GenuineTicket.xml File[17].Flags=983040 File[17].Type=5 File[17].Original.Path=\\?\C:\$windows.~bt\sources\panther\GenuineTicket.xml File[18].CabName=ScanResult.xml File[18].Path=ScanResult.xml File[18].Flags=983040 File[18].Type=5 File[18].Original.Path=\\?\C:\$windows.~bt\sources\panther\ScanResult.xml File[19].CabName=setupact.log File[19].Path=setupact.log File[19].Flags=983040 File[19].Type=5 File[19].Original.Path=\\?\C:\$windows.~bt\sources\panther\setupact.log File[20].CabName=setuperr.log File[20].Path=setuperr.log File[20].Flags=983040 File[20].Type=5 File[20].Original.Path=\\?\C:\$windows.~bt\sources\panther\setuperr.log File[21].CabName=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_EverythingSys.bin File[21].Path=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_EverythingSys.bin File[21].Flags=983040 File[21].Type=5 File[21].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_EverythingSys.bin File[22].CabName=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_HumanReadable.xml File[22].Path=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_HumanReadable.xml File[22].Flags=983040 File[22].Type=5 File[22].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_HumanReadable.xml File[23].CabName=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutput.xml File[23].Path=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutput.xml File[23].Flags=983040 File[23].Type=5 File[23].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutput.xml File[24].CabName=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutputHw.xml File[24].Path=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutputHw.xml File[24].Flags=983040 File[24].Type=5 File[24].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutputHw.xml File[25].CabName=VXXdwp9PJUWCdXl7.3.8.0.0_APPRAISER_FileInventory.xml File[25].Path=VXXdwp9PJUWCdXl7.3.8.0.0_APPRAISER_FileInventory.xml File[25].Flags=983040 File[25].Type=5 File[25].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.8.0.0_APPRAISER_FileInventory.xml File[26].CabName=windlp.state-old.xml File[26].Path=windlp.state-old.xml File[26].Flags=983040 File[26].Type=5 File[26].Original.Path=\\?\C:\$windows.~bt\sources\panther\windlp.state-old.xml File[27].CabName=windlp.state.xml File[27].Path=windlp.state.xml File[27].Flags=983040 File[27].Type=5 File[27].Original.Path=\\?\C:\$windows.~bt\sources\panther\windlp.state.xml File[28].CabName=_s_F605.tmp File[28].Path=_s_F605.tmp File[28].Flags=983040 File[28].Type=5 File[28].Original.Path=\\?\C:\$windows.~bt\sources\panther\_s_F605.tmp File[29].CabName=SetupPlatform.ini File[29].Path=SetupPlatform.ini File[29].Flags=983040 File[29].Type=5 File[29].Original.Path=\\?\C:\$windows.~bt\sources\SetupPlatform.ini File[30].CabName=checkpoint.info File[30].Path=checkpoint.info File[30].Flags=983040 File[30].Type=5 File[30].Original.Path=\\?\C:\$windows.~bt\sources\rollback\checkpoint.info File[31].CabName=rollbackinfo.ini File[31].Path=rollbackinfo.ini File[31].Flags=983040 File[31].Type=5 File[31].Original.Path=\\?\C:\$windows.~bt\sources\rollback\rollbackinfo.ini File[32].CabName=BlueBox.log File[32].Path=BlueBox.log File[32].Flags=983040 File[32].Type=5 File[32].Original.Path=\\?\C:\WINDOWS\logs\mosetup\BlueBox.log File[33].CabName=dism.log File[33].Path=dism.log File[33].Flags=983040 File[33].Type=5 File[33].Original.Path=\\?\C:\WINDOWS\logs\dism\dism.log File[34].CabName=Application.evtx File[34].Path=Application.evtx File[34].Flags=983040 File[34].Type=5 File[34].Original.Path=\\?\C:\WINDOWS\system32\winevt\logs\Application.evtx File[35].CabName=System.evtx File[35].Path=System.evtx File[35].Flags=983040 File[35].Type=5 File[35].Original.Path=\\?\C:\WINDOWS\system32\winevt\logs\System.evtx File[36].CabName=setupapi.dev.log File[36].Path=setupapi.dev.log File[36].Flags=983040 File[36].Type=5 File[36].Original.Path=\\?\C:\WINDOWS\inf\setupapi.dev.log File[37].CabName=setupapi.fix.dev.log File[37].Path=setupapi.fix.dev.log File[37].Flags=983040 File[37].Type=5 File[37].Original.Path=\\?\C:\WINDOWS\inf\setupapi.fix.dev.log File[38].CabName=setupapi.offline.20160716_044743.log File[38].Path=setupapi.offline.20160716_044743.log File[38].Flags=983040 File[38].Type=5 File[38].Original.Path=\\?\C:\WINDOWS\inf\setupapi.offline.20160716_044743.log File[39].CabName=setupapi.offline.log File[39].Path=setupapi.offline.log File[39].Flags=983040 File[39].Type=5 File[39].Original.Path=\\?\C:\WINDOWS\inf\setupapi.offline.log File[40].CabName=setupapi.setup.log File[40].Path=setupapi.setup.log File[40].Flags=983040 File[40].Type=5 File[40].Original.Path=\\?\C:\WINDOWS\inf\setupapi.setup.log File[41].CabName=setupapi.upgrade.log File[41].Path=setupapi.upgrade.log File[41].Flags=983040 File[41].Type=5 File[41].Original.Path=\\?\C:\WINDOWS\inf\setupapi.upgrade.log File[42].CabName=setupact.log File[42].Path=setupact.log File[42].Flags=983040 File[42].Type=5 File[42].Original.Path=\\?\C:\WINDOWS\logs\dpx\setupact.log File[43].CabName=setuperr.log File[43].Path=setuperr.log File[43].Flags=983040 File[43].Type=5 File[43].Original.Path=\\?\C:\WINDOWS\logs\dpx\setuperr.log File[44].CabName=setupact.log File[44].Path=setupact.log File[44].Flags=983040 File[44].Type=5 File[44].Original.Path=\\?\C:\WINDOWS\setupact.log File[45].CabName=AltData.cab File[45].Path=AltData.cab File[45].Flags=983040 File[45].Type=5 File[45].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\AltData.cab File[46].CabName=amcDE6C.tmp File[46].Path=amcDE6C.tmp File[46].Flags=983040 File[46].Type=5 File[46].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDE6C.tmp File[47].CabName=amcDE6C.tmp.LOG1 File[47].Path=amcDE6C.tmp.LOG1 File[47].Flags=983040 File[47].Type=5 File[47].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDE6C.tmp.LOG1 File[48].CabName=amcDE6C.tmp.LOG2 File[48].Path=amcDE6C.tmp.LOG2 File[48].Flags=983040 File[48].Type=5 File[48].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDE6C.tmp.LOG2 File[49].CabName=amcDF96.tmp File[49].Path=amcDF96.tmp File[49].Flags=983040 File[49].Type=5 File[49].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDF96.tmp File[50].CabName=amcDF96.tmp.LOG1 File[50].Path=amcDF96.tmp.LOG1 File[50].Flags=983040 File[50].Type=5 File[50].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDF96.tmp.LOG1 File[51].CabName=amcDF96.tmp.LOG2 File[51].Path=amcDF96.tmp.LOG2 File[51].Flags=983040 File[51].Type=5 File[51].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDF96.tmp.LOG2 File[52].CabName=amcE091.tmp File[52].Path=amcE091.tmp File[52].Flags=983040 File[52].Type=5 File[52].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE091.tmp File[53].CabName=amcE091.tmp.LOG1 File[53].Path=amcE091.tmp.LOG1 File[53].Flags=983040 File[53].Type=5 File[53].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE091.tmp.LOG1 File[54].CabName=amcE091.tmp.LOG2 File[54].Path=amcE091.tmp.LOG2 File[54].Flags=983040 File[54].Type=5 File[54].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE091.tmp.LOG2 File[55].CabName=amcE18C.tmp File[55].Path=amcE18C.tmp File[55].Flags=983040 File[55].Type=5 File[55].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE18C.tmp File[56].CabName=amcE18C.tmp.LOG1 File[56].Path=amcE18C.tmp.LOG1 File[56].Flags=983040 File[56].Type=5 File[56].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE18C.tmp.LOG1 File[57].CabName=amcE18C.tmp.LOG2 File[57].Path=amcE18C.tmp.LOG2 File[57].Flags=983040 File[57].Type=5 File[57].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE18C.tmp.LOG2 File[58].CabName=amcE2E4.tmp File[58].Path=amcE2E4.tmp File[58].Flags=983040 File[58].Type=5 File[58].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE2E4.tmp File[59].CabName=amcE2E4.tmp.LOG1 File[59].Path=amcE2E4.tmp.LOG1 File[59].Flags=983040 File[59].Type=5 File[59].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE2E4.tmp.LOG1 File[60].CabName=amcE2E4.tmp.LOG2 File[60].Path=amcE2E4.tmp.LOG2 File[60].Flags=983040 File[60].Type=5 File[60].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE2E4.tmp.LOG2 File[61].CabName=amcE44D.tmp File[61].Path=amcE44D.tmp File[61].Flags=983040 File[61].Type=5 File[61].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE44D.tmp File[62].CabName=amcE44D.tmp.LOG1 File[62].Path=amcE44D.tmp.LOG1 File[62].Flags=983040 File[62].Type=5 File[62].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE44D.tmp.LOG1 File[63].CabName=amcE44D.tmp.LOG2 File[63].Path=amcE44D.tmp.LOG2 File[63].Flags=983040 File[63].Type=5 File[63].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE44D.tmp.LOG2 File[64].CabName=amcE4FA.tmp File[64].Path=amcE4FA.tmp File[64].Flags=983040 File[64].Type=5 File[64].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE4FA.tmp File[65].CabName=amcE4FA.tmp.LOG1 File[65].Path=amcE4FA.tmp.LOG1 File[65].Flags=983040 File[65].Type=5 File[65].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE4FA.tmp.LOG1 File[66].CabName=amcE4FA.tmp.LOG2 File[66].Path=amcE4FA.tmp.LOG2 File[66].Flags=983040 File[66].Type=5 File[66].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE4FA.tmp.LOG2 File[67].CabName=amcE597.tmp File[67].Path=amcE597.tmp File[67].Flags=983040 File[67].Type=5 File[67].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE597.tmp File[68].CabName=amcE597.tmp.LOG1 File[68].Path=amcE597.tmp.LOG1 File[68].Flags=983040 File[68].Type=5 File[68].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE597.tmp.LOG1 File[69].CabName=amcE597.tmp.LOG2 File[69].Path=amcE597.tmp.LOG2 File[69].Flags=983040 File[69].Type=5 File[69].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE597.tmp.LOG2 File[70].CabName=appraiser.sdb File[70].Path=appraiser.sdb File[70].Flags=983040 File[70].Type=5 File[70].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\appraiser.sdb File[71].CabName=Appraiser_Data.ini File[71].Path=Appraiser_Data.ini File[71].Flags=983040 File[71].Type=5 File[71].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\Appraiser_Data.ini File[72].CabName=Appraiser_TelemetryRunList.xml File[72].Path=Appraiser_TelemetryRunList.xml File[72].Flags=983040 File[72].Type=5 File[72].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\Appraiser_TelemetryRunList.xml File[73].CabName=CompatData_2018_03_02_13_40_06_3_00000021.xml File[73].Path=CompatData_2018_03_02_13_40_06_3_00000021.xml File[73].Flags=983040 File[73].Type=5 File[73].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\CompatData_2018_03_02_13_40_06_3_00000021.xml File[74].CabName=CompatData_2018_03_02_13_40_09_3_00000021.xml File[74].Path=CompatData_2018_03_02_13_40_09_3_00000021.xml File[74].Flags=983040 File[74].Type=5 File[74].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\CompatData_2018_03_02_13_40_09_3_00000021.xml File[75].CabName=CompatData_2018_03_02_13_41_18_3_00000140.xml File[75].Path=CompatData_2018_03_02_13_41_18_3_00000140.xml File[75].Flags=983040 File[75].Type=5 File[75].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\CompatData_2018_03_02_13_41_18_3_00000140.xml File[76].CabName=CompatData_2018_03_02_13_41_19_3_00000140.xml File[76].Path=CompatData_2018_03_02_13_41_19_3_00000140.xml File[76].Flags=983040 File[76].Type=5 File[76].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\CompatData_2018_03_02_13_41_19_3_00000140.xml File[77].CabName=CompatData_2018_03_02_13_54_16_3_006f0018.xml File[77].Path=CompatData_2018_03_02_13_54_16_3_006f0018.xml File[77].Flags=983040 File[77].Type=5 File[77].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\CompatData_2018_03_02_13_54_16_3_006f0018.xml File[78].CabName=CompatData_2018_03_02_13_57_09_3_006f0018.xml File[78].Path=CompatData_2018_03_02_13_57_09_3_006f0018.xml File[78].Flags=983040 File[78].Type=5 File[78].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\CompatData_2018_03_02_13_57_09_3_006f0018.xml File[79].CabName=compatscancache.dat File[79].Path=compatscancache.dat File[79].Flags=983040 File[79].Type=5 File[79].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\compatscancache.dat File[80].CabName=diagerr.xml File[80].Path=diagerr.xml File[80].Flags=983040 File[80].Type=5 File[80].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\diagerr.xml File[81].CabName=diagwrn.xml File[81].Path=diagwrn.xml File[81].Flags=983040 File[81].Type=5 File[81].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\diagwrn.xml File[82].CabName=DlTel-Merge.etl File[82].Path=DlTel-Merge.etl File[82].Flags=983040 File[82].Type=5 File[82].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\DlTel-Merge.etl File[83].CabName=GenuineTicket.xml File[83].Path=GenuineTicket.xml File[83].Flags=983040 File[83].Type=5 File[83].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\GenuineTicket.xml File[84].CabName=ScanResult.xml File[84].Path=ScanResult.xml File[84].Flags=983040 File[84].Type=5 File[84].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\ScanResult.xml File[85].CabName=setupact.log File[85].Path=setupact.log File[85].Flags=983040 File[85].Type=5 File[85].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\setupact.log File[86].CabName=setuperr.log File[86].Path=setuperr.log File[86].Flags=983040 File[86].Type=5 File[86].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\setuperr.log File[87].CabName=windlp.state-old.xml File[87].Path=windlp.state-old.xml File[87].Flags=983040 File[87].Type=5 File[87].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\windlp.state-old.xml File[88].CabName=windlp.state.xml File[88].Path=windlp.state.xml File[88].Flags=983040 File[88].Type=5 File[88].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\windlp.state.xml File[89].CabName=Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_EverythingSys.bin File[89].Path=Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_EverythingSys.bin File[89].Flags=983040 File[89].Type=5 File[89].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_EverythingSys.bin File[90].CabName=Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_HumanReadable.xml File[90].Path=Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_HumanReadable.xml File[90].Flags=983040 File[90].Type=5 File[90].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_HumanReadable.xml File[91].CabName=Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_SetupOutput.xml File[91].Path=Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_SetupOutput.xml File[91].Flags=983040 File[91].Type=5 File[91].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_SetupOutput.xml File[92].CabName=Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_SetupOutputHw.xml File[92].Path=Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_SetupOutputHw.xml File[92].Flags=983040 File[92].Type=5 File[92].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\Zea3l4914EScHHZQ.999.3.4.0.0_APPRAISER_SetupOutputHw.xml File[93].CabName=Zea3l4914EScHHZQ.999.3.8.0.0_APPRAISER_FileInventory.xml File[93].Path=Zea3l4914EScHHZQ.999.3.8.0.0_APPRAISER_FileInventory.xml File[93].Flags=983040 File[93].Type=5 File[93].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\Zea3l4914EScHHZQ.999.3.8.0.0_APPRAISER_FileInventory.xml File[94].CabName=_s_EEEA.tmp File[94].Path=_s_EEEA.tmp File[94].Flags=983040 File[94].Type=5 File[94].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\_s_EEEA.tmp File[95].CabName=checkpoint.info File[95].Path=checkpoint.info File[95].Flags=983040 File[95].Type=5 File[95].Original.Path=\\?\C:\WINDOWS\panther\newos\rollback\checkpoint.info File[96].CabName=rollbackinfo.ini File[96].Path=rollbackinfo.ini File[96].Flags=983040 File[96].Type=5 File[96].Original.Path=\\?\C:\WINDOWS\panther\newos\rollback\rollbackinfo.ini File[97].CabName=registry.txt File[97].Path=WER16B9.tmp.reg.txt File[97].Flags=983041 File[97].Type=5 File[97].Original.Path=\\?\C:\Users\delph.DESKTOP-F6IJCN0\AppData\Local\Temp\WER16B9.tmp.reg.txt File[98].CabName=Report.cab File[98].Path=Report.cab File[98].Flags=196608 File[98].Type=11 File[98].Original.Path=\\?\C:\$WINDOWS.~BT\Sources\Report.cab FriendlyEventName=WinSetupDiag02 ConsentKey=WinSetupDiag02 AppName=Modern Setup Host AppPath=C:\$WINDOWS.~BT\Sources\SetupHost.exe ApplicationIdentity=00000000000000000000000000000000 MetadataHash=1990352672
I get just this file : Report.wer Here the content Version=1 EventType=WinSetupDiag02 EventTime=131646363046313361 Consent=1 UploadTime=131646363047805054 ReportIdentifier=aefb83d8-1f9e-11e8-9c87-3052cb05a577 AppSessionGuid=00001c44-0001-0046-5d7f-b056a3b3d301 TargetAppId=W:0006d696ff975c94d8af5ba700c4df82fb8f00000904!00007992666a840f1c00fd6359802c1f11cfb2f9f44d!SetupHost.exe TargetAppVer=2066//12//20:12:02:52!d57c5!SetupHost.exe BootId=4294967295 Response.BucketId=afbfdaa692e0ea81f7cf254297988442 Response.BucketTable=5 Response.LegacyBucketId=128042268583 Response.type=4 Response.CabId=2131823277384787590 Sig[0].Name=Signature du problème 01 Sig[0].Value=1 Sig[1].Name=Signature du problème 02 Sig[1].Value=2 Sig[2].Name=Signature du problème 03 Sig[2].Value=9 Sig[3].Name=Signature du problème 04 Sig[3].Value=1 Sig[4].Name=Signature du problème 05 Sig[4].Value=0x8007007E Sig[5].Name=Signature du problème 06 Sig[5].Value=0x50011 Sig[6].Name=Signature du problème 07 Sig[6].Value=14393 Sig[7].Name=Signature du problème 08 Sig[7].Value=rs1_release Sig[8].Name=Signature du problème 09 Sig[8].Value=16299 Sig[9].Name=Signature du problème 10 Sig[9].Value=rs3_release DynamicSig[1].Name=Version du système DynamicSig[1].Value=10.0.14393.2.0.0.768.101 DynamicSig[2].Name=Identificateur de paramètres régionaux DynamicSig[2].Value=1036 UI[3]=Microsoft Windows Installation encountered a problem and needs to close. We are sorry for the inconvenience State[0].Key=Transport.DoneStage1 State[0].Value=1 File[0].CabName=SetupAct.log File[0].Path=SetupAct.log File[0].Flags=851970 File[0].Type=5 File[0].Original.Path=\\?\C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log File[1].CabName=diagerr.xml File[1].Path=diagerr.xml File[1].Flags=851970 File[1].Type=5 File[1].Original.Path=\\?\C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml File[2].CabName=WERInternalMetadata.xml File[2].Path=WER9A9.tmp.WERInternalMetadata.xml File[2].Flags=851971 File[2].Type=5 File[2].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9A9.tmp.WERInternalMetadata.xml File[3].CabName=memory.csv File[3].Path=WER1430.tmp.csv File[3].Flags=851971 File[3].Type=5 File[3].Original.Path=\\?\C:\Windows\Temp\WER1430.tmp.csv File[4].CabName=sysinfo.txt File[4].Path=WER1451.tmp.txt File[4].Flags=851971 File[4].Type=5 File[4].Original.Path=\\?\C:\Windows\Temp\WER1451.tmp.txt File[5].CabName=AltData.cab File[5].Path=AltData.cab File[5].Flags=983040 File[5].Type=5 File[5].Original.Path=\\?\C:\$windows.~bt\sources\panther\AltData.cab File[6].CabName=appraiser.sdb File[6].Path=appraiser.sdb File[6].Flags=983040 File[6].Type=5 File[6].Original.Path=\\?\C:\$windows.~bt\sources\panther\appraiser.sdb File[7].CabName=Appraiser_Data.ini File[7].Path=Appraiser_Data.ini File[7].Flags=983040 File[7].Type=5 File[7].Original.Path=\\?\C:\$windows.~bt\sources\panther\Appraiser_Data.ini File[8].CabName=Appraiser_TelemetryRunList.xml File[8].Path=Appraiser_TelemetryRunList.xml File[8].Flags=983040 File[8].Type=5 File[8].Original.Path=\\?\C:\$windows.~bt\sources\panther\Appraiser_TelemetryRunList.xml File[9].CabName=CompatData_2018_03_04_11_37_18_3_00000021.xml File[9].Path=CompatData_2018_03_04_11_37_18_3_00000021.xml File[9].Flags=983040 File[9].Type=5 File[9].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_11_37_18_3_00000021.xml File[10].CabName=CompatData_2018_03_04_11_37_22_3_00000021.xml File[10].Path=CompatData_2018_03_04_11_37_22_3_00000021.xml File[10].Flags=983040 File[10].Type=5 File[10].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_11_37_22_3_00000021.xml File[11].CabName=CompatData_2018_03_04_11_39_54_3_00000140.xml File[11].Path=CompatData_2018_03_04_11_39_54_3_00000140.xml File[11].Flags=983040 File[11].Type=5 File[11].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_11_39_54_3_00000140.xml File[12].CabName=CompatData_2018_03_04_11_58_54_3_006f0018.xml File[12].Path=CompatData_2018_03_04_11_58_54_3_006f0018.xml File[12].Flags=983040 File[12].Type=5 File[12].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_11_58_54_3_006f0018.xml File[13].CabName=CompatData_2018_03_04_12_00_22_3_006f0018.xml File[13].Path=CompatData_2018_03_04_12_00_22_3_006f0018.xml File[13].Flags=983040 File[13].Type=5 File[13].Original.Path=\\?\C:\$windows.~bt\sources\panther\CompatData_2018_03_04_12_00_22_3_006f0018.xml File[14].CabName=compatscancache.dat File[14].Path=compatscancache.dat File[14].Flags=983040 File[14].Type=5 File[14].Original.Path=\\?\C:\$windows.~bt\sources\panther\compatscancache.dat File[15].CabName=diagerr.xml File[15].Path=diagerr.xml File[15].Flags=983040 File[15].Type=5 File[15].Original.Path=\\?\C:\$windows.~bt\sources\panther\diagerr.xml File[16].CabName=diagwrn.xml File[16].Path=diagwrn.xml File[16].Flags=983040 File[16].Type=5 File[16].Original.Path=\\?\C:\$windows.~bt\sources\panther\diagwrn.xml File[17].CabName=GenuineTicket.xml File[17].Path=GenuineTicket.xml File[17].Flags=983040 File[17].Type=5 File[17].Original.Path=\\?\C:\$windows.~bt\sources\panther\GenuineTicket.xml File[18].CabName=ScanResult.xml File[18].Path=ScanResult.xml File[18].Flags=983040 File[18].Type=5 File[18].Original.Path=\\?\C:\$windows.~bt\sources\panther\ScanResult.xml File[19].CabName=setupact.log File[19].Path=setupact.log File[19].Flags=983040 File[19].Type=5 File[19].Original.Path=\\?\C:\$windows.~bt\sources\panther\setupact.log File[20].CabName=setuperr.log File[20].Path=setuperr.log File[20].Flags=983040 File[20].Type=5 File[20].Original.Path=\\?\C:\$windows.~bt\sources\panther\setuperr.log File[21].CabName=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_EverythingSys.bin File[21].Path=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_EverythingSys.bin File[21].Flags=983040 File[21].Type=5 File[21].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_EverythingSys.bin File[22].CabName=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_HumanReadable.xml File[22].Path=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_HumanReadable.xml File[22].Flags=983040 File[22].Type=5 File[22].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_HumanReadable.xml File[23].CabName=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutput.xml File[23].Path=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutput.xml File[23].Flags=983040 File[23].Type=5 File[23].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutput.xml File[24].CabName=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutputHw.xml File[24].Path=VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutputHw.xml File[24].Flags=983040 File[24].Type=5 File[24].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.4.0.0_APPRAISER_SetupOutputHw.xml File[25].CabName=VXXdwp9PJUWCdXl7.3.8.0.0_APPRAISER_FileInventory.xml File[25].Path=VXXdwp9PJUWCdXl7.3.8.0.0_APPRAISER_FileInventory.xml File[25].Flags=983040 File[25].Type=5 File[25].Original.Path=\\?\C:\$windows.~bt\sources\panther\VXXdwp9PJUWCdXl7.3.8.0.0_APPRAISER_FileInventory.xml File[26].CabName=windlp.state-old.xml File[26].Path=windlp.state-old.xml File[26].Flags=983040 File[26].Type=5 File[26].Original.Path=\\?\C:\$windows.~bt\sources\panther\windlp.state-old.xml File[27].CabName=windlp.state.xml File[27].Path=windlp.state.xml File[27].Flags=983040 File[27].Type=5 File[27].Original.Path=\\?\C:\$windows.~bt\sources\panther\windlp.state.xml File[28].CabName=_s_F605.tmp File[28].Path=_s_F605.tmp File[28].Flags=983040 File[28].Type=5 File[28].Original.Path=\\?\C:\$windows.~bt\sources\panther\_s_F605.tmp File[29].CabName=SetupPlatform.ini File[29].Path=SetupPlatform.ini File[29].Flags=983040 File[29].Type=5 File[29].Original.Path=\\?\C:\$windows.~bt\sources\SetupPlatform.ini File[30].CabName=checkpoint.info File[30].Path=checkpoint.info File[30].Flags=983040 File[30].Type=5 File[30].Original.Path=\\?\C:\$windows.~bt\sources\rollback\checkpoint.info File[31].CabName=rollbackinfo.ini File[31].Path=rollbackinfo.ini File[31].Flags=983040 File[31].Type=5 File[31].Original.Path=\\?\C:\$windows.~bt\sources\rollback\rollbackinfo.ini File[32].CabName=BlueBox.log File[32].Path=BlueBox.log File[32].Flags=983040 File[32].Type=5 File[32].Original.Path=\\?\C:\WINDOWS\logs\mosetup\BlueBox.log File[33].CabName=dism.log File[33].Path=dism.log File[33].Flags=983040 File[33].Type=5 File[33].Original.Path=\\?\C:\WINDOWS\logs\dism\dism.log File[34].CabName=Application.evtx File[34].Path=Application.evtx File[34].Flags=983040 File[34].Type=5 File[34].Original.Path=\\?\C:\WINDOWS\system32\winevt\logs\Application.evtx File[35].CabName=System.evtx File[35].Path=System.evtx File[35].Flags=983040 File[35].Type=5 File[35].Original.Path=\\?\C:\WINDOWS\system32\winevt\logs\System.evtx File[36].CabName=setupapi.dev.log File[36].Path=setupapi.dev.log File[36].Flags=983040 File[36].Type=5 File[36].Original.Path=\\?\C:\WINDOWS\inf\setupapi.dev.log File[37].CabName=setupapi.fix.dev.log File[37].Path=setupapi.fix.dev.log File[37].Flags=983040 File[37].Type=5 File[37].Original.Path=\\?\C:\WINDOWS\inf\setupapi.fix.dev.log File[38].CabName=setupapi.offline.20160716_044743.log File[38].Path=setupapi.offline.20160716_044743.log File[38].Flags=983040 File[38].Type=5 File[38].Original.Path=\\?\C:\WINDOWS\inf\setupapi.offline.20160716_044743.log File[39].CabName=setupapi.offline.log File[39].Path=setupapi.offline.log File[39].Flags=983040 File[39].Type=5 File[39].Original.Path=\\?\C:\WINDOWS\inf\setupapi.offline.log File[40].CabName=setupapi.setup.log File[40].Path=setupapi.setup.log File[40].Flags=983040 File[40].Type=5 File[40].Original.Path=\\?\C:\WINDOWS\inf\setupapi.setup.log File[41].CabName=setupapi.upgrade.log File[41].Path=setupapi.upgrade.log File[41].Flags=983040 File[41].Type=5 File[41].Original.Path=\\?\C:\WINDOWS\inf\setupapi.upgrade.log File[42].CabName=setupact.log File[42].Path=setupact.log File[42].Flags=983040 File[42].Type=5 File[42].Original.Path=\\?\C:\WINDOWS\logs\dpx\setupact.log File[43].CabName=setuperr.log File[43].Path=setuperr.log File[43].Flags=983040 File[43].Type=5 File[43].Original.Path=\\?\C:\WINDOWS\logs\dpx\setuperr.log File[44].CabName=setupact.log File[44].Path=setupact.log File[44].Flags=983040 File[44].Type=5 File[44].Original.Path=\\?\C:\WINDOWS\setupact.log File[45].CabName=AltData.cab File[45].Path=AltData.cab File[45].Flags=983040 File[45].Type=5 File[45].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\AltData.cab File[46].CabName=amcDE6C.tmp File[46].Path=amcDE6C.tmp File[46].Flags=983040 File[46].Type=5 File[46].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDE6C.tmp File[47].CabName=amcDE6C.tmp.LOG1 File[47].Path=amcDE6C.tmp.LOG1 File[47].Flags=983040 File[47].Type=5 File[47].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDE6C.tmp.LOG1 File[48].CabName=amcDE6C.tmp.LOG2 File[48].Path=amcDE6C.tmp.LOG2 File[48].Flags=983040 File[48].Type=5 File[48].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDE6C.tmp.LOG2 File[49].CabName=amcDF96.tmp File[49].Path=amcDF96.tmp File[49].Flags=983040 File[49].Type=5 File[49].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDF96.tmp File[50].CabName=amcDF96.tmp.LOG1 File[50].Path=amcDF96.tmp.LOG1 File[50].Flags=983040 File[50].Type=5 File[50].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDF96.tmp.LOG1 File[51].CabName=amcDF96.tmp.LOG2 File[51].Path=amcDF96.tmp.LOG2 File[51].Flags=983040 File[51].Type=5 File[51].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcDF96.tmp.LOG2 File[52].CabName=amcE091.tmp File[52].Path=amcE091.tmp File[52].Flags=983040 File[52].Type=5 File[52].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE091.tmp File[53].CabName=amcE091.tmp.LOG1 File[53].Path=amcE091.tmp.LOG1 File[53].Flags=983040 File[53].Type=5 File[53].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE091.tmp.LOG1 File[54].CabName=amcE091.tmp.LOG2 File[54].Path=amcE091.tmp.LOG2 File[54].Flags=983040 File[54].Type=5 File[54].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE091.tmp.LOG2 File[55].CabName=amcE18C.tmp File[55].Path=amcE18C.tmp File[55].Flags=983040 File[55].Type=5 File[55].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE18C.tmp File[56].CabName=amcE18C.tmp.LOG1 File[56].Path=amcE18C.tmp.LOG1 File[56].Flags=983040 File[56].Type=5 File[56].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE18C.tmp.LOG1 File[57].CabName=amcE18C.tmp.LOG2 File[57].Path=amcE18C.tmp.LOG2 File[57].Flags=983040 File[57].Type=5 File[57].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE18C.tmp.LOG2 File[58].CabName=amcE2E4.tmp File[58].Path=amcE2E4.tmp File[58].Flags=983040 File[58].Type=5 File[58].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE2E4.tmp File[59].CabName=amcE2E4.tmp.LOG1 File[59].Path=amcE2E4.tmp.LOG1 File[59].Flags=983040 File[59].Type=5 File[59].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE2E4.tmp.LOG1 File[60].CabName=amcE2E4.tmp.LOG2 File[60].Path=amcE2E4.tmp.LOG2 File[60].Flags=983040 File[60].Type=5 File[60].Original.Path=\\?\C:\WINDOWS\panther\newos\panther\amcE2E4.tmp.LOG2 File[61].CabName=amcE44D.tmp File[61].Path=amcE44D.tmp File[61].Flags=983040 File[61].Type=5 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BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 4, 2018 #103 Are you open to copying all of your critical documents off to backup media and then formatting and re-installing Windows 10 from scratch?
Are you open to copying all of your critical documents off to backup media and then formatting and re-installing Windows 10 from scratch?
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 5, 2018 #104 is it so critical? This was my last solution but yes I am ready to do it. can you tell me what to do? thank you !
is it so critical? This was my last solution but yes I am ready to do it. can you tell me what to do? thank you !
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 5, 2018 #105 There are more things we can try first. Can you go through every one of the drivers at the following link and ensure that you have the most current installed? ASUS X751LB Windows 10 64bit Drivers - Download Notebook Drivers | Laptop Drivers Windows XP, 7, 8, 8.1
There are more things we can try first. Can you go through every one of the drivers at the following link and ensure that you have the most current installed? ASUS X751LB Windows 10 64bit Drivers - Download Notebook Drivers | Laptop Drivers Windows XP, 7, 8, 8.1
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 8, 2018 #106 I do it. But if it's more simple to formate and re installing we are ready to do it
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 8, 2018 #107 It's up to you. Sometimes a clean install is the way to go but we can still try to fix if you wish. Let me know.
It's up to you. Sometimes a clean install is the way to go but we can still try to fix if you wish. Let me know.
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 9, 2018 #108 I think we can try a clean install and we can see if it will resolve somethings In details, i have 2 partitions on my computer, i will need to format all partitions ?
I think we can try a clean install and we can see if it will resolve somethings In details, i have 2 partitions on my computer, i will need to format all partitions ?
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 9, 2018 #109 I need a little bit of background on your computer. 1. Where did you buy the ASUS machine? 2. Did it come preloaded with windows? Did it come with a disk at the time?
I need a little bit of background on your computer. 1. Where did you buy the ASUS machine? 2. Did it come preloaded with windows? Did it come with a disk at the time?
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 9, 2018 #110 I bought the ASUS computer on FNAC. Windows was pre installed. I don't have any disk.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 9, 2018 #111 Did it come pre-installed with Windows 7, Windows 8 or Windows 10?
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 9, 2018 #112 It was pre installed with Windows 10 but at the beginning we had different issues with Windows 10 but that was solved with different update. In the computer system there is an optionto return with Windows 7 so i don't know if the computer came with Windows 10 pre installed or with Windows 7 and after there is an update to windows 10. But the first time we have turned on the computer it was on windows 10
It was pre installed with Windows 10 but at the beginning we had different issues with Windows 10 but that was solved with different update. In the computer system there is an optionto return with Windows 7 so i don't know if the computer came with Windows 10 pre installed or with Windows 7 and after there is an update to windows 10. But the first time we have turned on the computer it was on windows 10
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 9, 2018 #113 OK, good. I'm comfortable moving forward. Have you tried the following steps? Windows 10 - How to restore the system to factory default settings? | Official Support | ASUS Global
OK, good. I'm comfortable moving forward. Have you tried the following steps? Windows 10 - How to restore the system to factory default settings? | Official Support | ASUS Global
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 9, 2018 #114 Yes i tried once but I don't have the option restore factory settings. I don't have a recovery partition
Yes i tried once but I don't have the option restore factory settings. I don't have a recovery partition
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 9, 2018 #115 Can you right-click your Start button and choose Disk Management? Provide a screenshot of what that looks like please.
Can you right-click your Start button and choose Disk Management? Provide a screenshot of what that looks like please.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 9, 2018 #117 So it appears you do in fact have a recover partition. Code: Sain (Partition de recuperation) Please walk me through step by step how you have attempted the restore to factory settings.
So it appears you do in fact have a recover partition. Code: Sain (Partition de recuperation) Please walk me through step by step how you have attempted the restore to factory settings.
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 9, 2018 #118 To restore To factory settings i follow the tutorial System Update and security Recovery Get started At this moment I get 2 options Keep my files or remove everything. But no "restore to factory settings". Can I use the recovery partition from an other way ? Or maybe I do a mistake.
To restore To factory settings i follow the tutorial System Update and security Recovery Get started At this moment I get 2 options Keep my files or remove everything. But no "restore to factory settings". Can I use the recovery partition from an other way ? Or maybe I do a mistake.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 9, 2018 #119 Have you tried to hit the F9 key on the keyboard while your laptop is booting up and get into the options that way?
Have you tried to hit the F9 key on the keyboard while your laptop is booting up and get into the options that way?
C Cloud77 Well-known member Joined Dec 9, 2017 Posts 64 Mar 10, 2018 #120 I had tried but Nothing happened. I try again this morning and Nothing happen again. I hit F9 just after the launch of computer and i hit it until Something change. But the computer charge the desktop without asking me any recovery option.
I had tried but Nothing happened. I try again this morning and Nothing happen again. I hit F9 just after the launch of computer and i hit it until Something change. But the computer charge the desktop without asking me any recovery option.