1. #1

    [W10v1703b15063 x64] SFC not working. DISM error 193.

    Help! Windows 10 is acting very strange. I've seen a lot of computer issues, but this is a new one to me. When I hit the start button, it appears visually that the menu does not open - however, upon pressing ctrl-alt-del and closing the gray splash screen, the menu is open and indeed is open the entire time. Even when visually the menu does not appear to be open, I can for example type "device" and press enter to open Device Manager. Additionally, when this problem triggers, certain windows will not update visually at all. The mouse cursor still moves, but if I try to open a new window for instance, it appears not to open until I ctrl-alt-del. Alt-tabs appears to do nothing until I do a ctrl-alt-del cycle as well. Note that right-clicking does not trigger this issue, but if the issue has been triggered, right-clicks do not appear visually until I ctrl-alt-del. This appears to be a system file corruption problem, as neither SFC nor DISM work, but 3 days of trying to fix this (including a repair install) have not been successful. When I run SFC /scannow, I get this error:


    C:\WINDOWS\system32>sfc /scannow


    Beginning system scan. This process will take some time.




    Windows Resource Protection could not perform the requested operation.





    Additionally, when I run DISM, I get the following:


    C:\WINDOWS\system32>DISM /Online /Cleanup-Image /RestoreHealth


    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0




    Error: 193


    An error occurred while attempting to start the servicing process for the image located at C:\.
    For more information, review the log file.


    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log



    I uploaded copies of both CBS.log and DISM.log as .txt files:
    CBS: Dropbox - CBS.txt
    DISM: Dropbox - dism.txt

    At this point I'm pretty desperate, and I sincerely appreciate any responses in advance.


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  2. #2

    Re: SFC and DISM not working

    I should also mention that I ran SFCFix. I eventually make it to this point:
    [W10v1703b15063 x64] SFC not working. DISM error 193.-sfcfix-png

    It stays at this screen until I hit enter, which leads me here:
    [W10v1703b15063 x64] SFC not working. DISM error 193.-sfcfix-png

    Then here:
    [W10v1703b15063 x64] SFC not working. DISM error 193.-sfcfix-png

    SFCFix.txt gives these results:
    SFCFix version 3.0.0.0 by niemiro.Start time: 2017-12-04 11:05:43.995
    Microsoft Windows 10 Build 15063 - amd64
    Not using a script file.








    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-12-04 11:10:44.191
    ----------------------EOF-----------------------

  3. #3
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    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
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      • Motherboard:
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      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
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      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1709 x64

    Re: [W10v1703b15063] SFC not working. DISM error 193.

    Hello and welcome to Sysnative!

    Step#1 - Capture Process Monitor Trace
    1. Download and run Process Monitor. Leave this running while you perform the next steps.
    2. Attempt to run DISM just like you have in the past.
    3. Stop Process Monitor as soon as DISM fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.


    4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
    5. Zip up and attach the LogFile.PML file as well as your CBS.log.

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  4. #4
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    7,476
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1709 x64

    Re: [W10v1703b15063] SFC not working. DISM error 193.

    FYI, are you interested in upgrading to the latest version of Windows 10?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

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