1. #1

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    [W7] I think an update has failed causing EXTREMELY slow performance.

    Hi,
    After using my windows 7 PC, i noticed there were updates so I think I downloaded them and shut down the PC.
    A few days later when I switched on the PC it appeared to freeze for long periods (between 5-10 seconds) where the mouse would not move, then there is a short 'blip' where I can move the move the mouse (about half a second) then it freezes again. its completely unworkable and I've no idea how to resolve this? Any ideas?
    Thanks,
    Rob.


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  2. #2
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    Re: [W7] I think an update has failed causing EXTREMELY slow performance.

    Hello, please attach the requested information: Windows Update Forum Posting Instructions

    Also do the following:

    Step#1 - FRST Scan

    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: Make sure you download the right version for your OS.
    2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
    3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
    4. Press Scan button.
    5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
    6. Please attach the log back here.
    7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.


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