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  1. #1

    [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Windows 7 32-bit fails to update. Error code is 80070002 and there is one registry entry that is not accessible or changeable. sfc /scannow fails to complete giving windows resource protection error.

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-11-15 22:14:24.685
    Microsoft Windows 7 Service Pack 1 - x86
    Not using a script file.








    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.








    Successfully processed all directives.






    Failed to generate a complete zip file. Upload aborted.




    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-11-15 22:21:52.129
    ----------------------EOF-----------------------

    The cbs folder is avaialble at:

    Dropbox - CBS.zip


    • Ad Bot

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  2. #2

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Hello and welcome,

    Do you have Avast still installed and if so, which version ?


    Retrieve Software Hive
    1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to SendSpace.
    5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!


    Option#2 (only if you are unable to follow the previous instructions)


    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
    • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
    • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace.
    • Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
    • You can close any open windows you have as well as the RegBak program now.

  3. #3

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Yes, still using Avast.

    Program version: 17.8.2318 (build 17.8.3705.249)

    File sent in private message.

    Thanks, Richard

  4. #4

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Yes, still using Avast.

    Program version: 17.8.2318 (build 17.8.3705.249)

    File sent in private message.

    Thanks, Richard

  5. #5

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    32-bit: Downloading Farbar Recovery Scan Tool

    2. Download the attachment fixlist.txt and save it to your desktop.
    3. Right-click on FRST.exe and select "Run as administrator".
    4. Press the Fix button.
    5. The tool will now process fixlist.txt.
    6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    8. Post the logfile Fixlog.txt as attachment in your next reply.
    Attached Files Attached Files

  6. #6

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Done. So far, so good?

    Thanks!
    Richard
    Attached Files Attached Files

  7. #7

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Well done.
    Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

    1. Download SURT for your system. (Windows 7 SP1 x86)
    2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
    3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
    4. Attach this log in your next reply.


    Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

    System Update Readiness Tool (SURT)

  8. #8

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Already had that file on hand. HOpe that's alright.

    Richard
    Attached Files Attached Files

  9. #9

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    The CheckSur.log you attached is old. Please run the SURT tool again as described in message #7.
    Attach the new logfile to your next post.

  10. #10

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    New CheckSur log attached.
    Attached Files Attached Files

  11. #11

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.



    Option#2 (only if you are unable to follow the previous instructions)


    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
    • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBak program now.

  12. #12

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    components.zip file uploaded, link below.

    Dropbox - components.zip

  13. #13

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the attachment fixlist.txt and save it to your desktop.
    2. Right-click on FRST.exe and select "Run as administrator".
    3. Press the Fix button.
    4. The tool will now process fixlist.txt.
    5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    7. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
    Attached Files Attached Files

  14. #14

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Results attached.

    Best Regards,
    Richard
    Attached Files Attached Files

  15. #15

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    The SURT report is clean.
    Check Windows Update again and report the result.

  16. #16

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Windows update still failing with same error message: Code 80070002 Windows Update encountered an unknown error

  17. #17

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
    3. When command prompt opens, copy and paste the following command into it, than press enter.

      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
      Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

  18. #18

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    File attached.
    Attached Files Attached Files

  19. #19

    Join Date
    Dec 2014
    Posts
    1,501

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.


    • Download SFCFix and move the executable to your desktop.
    • Download the attachment SFCFixScript.txt and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.
    Attached Files Attached Files

  20. #20

    Re: [W7SP1 x86] WU error 80070002 and no sfc /scannow

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-11-29 20:28:58.960
    Microsoft Windows 7 Service Pack 1 - x86
    Using .txt script file at C:\Users\Debby Wilson\Desktop\SFCFixScript.txt [0]








    RegistryScript::
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_a509f230b7538cb787e113ec9ccabf38_31bf3856ad364e35_none_8cd5f7f6ef8eff28.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_a509f230b7538cb787e113ec9ccabf38_31bf3856ad364e35_none_8cd5f7f6ef8eff28\11.2.


    Failed to import registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_a509f230b7538cb787e113ec9ccabf38_31bf3856ad364e35_none_8cd5f7f6ef8eff28.
    Failed to import registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_a509f230b7538cb787e113ec9ccabf38_31bf3856ad364e35_none_8cd5f7f6ef8eff28\11.2.


    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_a509f230b7538cb787e113ec9ccabf38_31bf3856ad364e35_none_8cd5f7f6ef8eff28.
    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_a509f230b7538cb787e113ec9ccabf38_31bf3856ad364e35_none_8cd5f7f6ef8eff28\11.2.
    RegistryScript:: directive failed to complete successfully.








    Failed to process all directives successfully.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 2 datablocks.
    Finish time: 2017-11-29 20:28:59.381
    Script hash: QN2lKNZZVDCxABnLvGdiNZOo/miMQOxkr5rcpHMSp7s=
    ----------------------EOF-----------------------

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