[Win8.1] Trouble with windows update and DISM

giabao6 · Nov 18, 2017

Hello everyone. I am having trouble updating package KB2976978. Whenever I try to update it, it gives me an error 800f031. I've run the sfc /scannow command on an administrator level command prompt which found no violations. I've then tried to run the DISM.exe /Online /Cleanup-image /Restorehealth command, which prompted an error stating "The source files could not be downloaded," with an error code 0x800f0906. The same thing happened when I tried to run SFCFix. I've been trying to fix a recurring BSOD problem with the name WHEA_UNCORRECTABLE_ERROR, and I have a feeling this may be related to it. I've put a link with a zip file that conmtains my CBS and DISM log files. Any help would be appreciated, thank you.

DISM + CBS.zip - Google Drive

Sysnative Windows Update · Nov 23, 2017

Re: Trouble with windows update and DISM (Windows 8.1)

Hello and welcome!

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2976978

4. Let me know if it says it was successful or if there are any errors.

giabao6 · Nov 23, 2017

Re: Trouble with windows update and DISM (Windows 8.1)

Hello, thank you for replying. I tried what you suggested and I got another error message while attempting to uninstall. The error message said, "Installer encountered an error: 0x800f0831. "

Sysnative Windows Update · Nov 24, 2017

Re: Trouble with windows update and DISM (Windows 8.1)

Search with Farbar Recovery Scan Tool (FRST)

Download FRST or FRST64 and save it to the Desktop.
(Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it says that is not compatible with your OS you have to use FRST64)
Open the Command Prompt as Administrator (Tutorial)
Type or copy/paste the following command:

Code:

     dism /online /Get-FeatureInfo /FeatureName:TFTP|find "completed"

Wait for the command to finish with "The operation completed successfully"
Close the window "Administrator: Command Prompt"
Execute FRST/FRST64 right click on the icon

and choose Run as Administrator. Make sure all other windows are closed.
(When the tool opens for the first time, you must click Yes on the disclaimer.)
On the Search box (1) type or copy and paste the following text:
KB2976978
Press the Search Registry button.
Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
Please copy and paste the log to your post.

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[Win8.1] Trouble with windows update and DISM

giabao6

New member

Sysnative Windows Update

Inactive

giabao6

New member

Sysnative Windows Update

Inactive