Page 1 of 3 123 Last
  1. #1

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    [10ProV1511b10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Hey,

    I am having a problem when it comes to the upgrade. The "normal" update/upgrade does not work, it always ends with errors.
    When I tried DISM, I got the error code 193.
    sfc found something and repaired it (opencl.dll). Now it just runs through its scan and finds no violation or error.
    I already tried the MCT, but it won't work. It just fails at some point and does not give any kind of error code.


    My current version:
    Windows 10 Pro 64bit Version 1511 (OS Build 10586.1176)

    Can you guys help me?

    In the attachment you can find the current log files from the sfc scan and the dism error log.
    Attached Files Attached Files


    • Ad Bot

      advertising
      Beep.

        
       

  2. #2
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Hello and welcome! Sorry about the delay. Do you still require assistance?

  3. #3

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Hi Softwaremaniac

    thank you for your reply. The delay is absolutely no problem, since I am the one asking for help :-) (and I was on vacation anyway)
    Yes, I still need assistance for my issue.

    Thank you
    Cheers
    Steve

  4. #4
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    I'd like to see fresh CBS and DISM logs, please.

  5. #5

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Here you go
    Attached Files Attached Files

  6. #6
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    I need more info:
    Are you logged in as admin?
    Have you tried upgrading while disconnected from the internet?
    Is this a multiboot setup?
    Where exactly does MCT fail? Prior to reboot? After the first reboot? After the second reboot?

  7. #7

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Are you logged in as admin?

    My user is an administrator, but he is named differently.

    Have you tried upgrading while disconnected from the internet?

    No I have never tried it. The only thing was to try booting it from a flash drive, but the computer was still physically connected to the network.

    Is this a multiboot setup?

    No.

    Where exactly does MCT fail? Prior to reboot? After the first reboot? After the second reboot?

    Prior to reboot.

  8. #8
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Okay, now please try the upgrade from a flash drive, but disconnect the computer from the network and unplug all non-essential hardware you may be using.

  9. #9

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    So I did and it did not work. When I boot from the flash drive, it tells me to start it again under Windows.
    When I start the upgrade under Windows I just get an error message, that says there was an error.

    I unplugged all USB related. I left my two monitors (1 DVI, 1 DP) and my USB Receiver for keyboard and mouse plugged in.
    Just to make sure, did you suggest to unplug internal hardware as well? It is just a DVD Drive and a HDD.
    What was your guess happens on my system?

  10. #10
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    No, just the peripherals like printers, other usb devices and such.

    Let's see what's going on:

    SFCFix Script

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.




    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
    5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, two files should be created on your Desktop: SFCFix.txt and Logs.zip.
    8. Attach the files into your next post for me to analyse.
    Attached Files Attached Files

  11. #11

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Here are the results.
    only one log file was zipped, though.
    I don't know, if you will need them, but I found two log files:
    setupact.log and setuperr.log
    in this folder:
    C:\$WINDOWS.~BT\Sources\Panther
    Attached Files Attached Files

  12. #12
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Could you navigate to: c:\windows\system32\downlevel\ and tell me which files are present. If possible, take a screenshot.

  13. #13

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    I have copied the filenames, the size, creation and last edited date in an excel file.
    I hope this convenient for you.
    Attached Files Attached Files

  14. #14
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Thanks. I'll review and get back to you.

  15. #15
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Step#1 - Capture Process Monitor Trace
    1. Download and run Process Monitor. Leave this running while you perform the next steps.
    2. Open an elevated Command Prompt and run Dism /Online /Cleanup-Image /RestoreHealth just like you have in the past.
    3. Stop Process Monitor as soon as DISM fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.


    4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
    5. Zip up and attach the LogFile.PML file as well as your DISM.log and CBS.log.

  16. #16

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Hey good morning,

    sorry, I totally oversaw your second post until today.

    Attached you find the logfiles
    Attached Files Attached Files

  17. #17
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Could you navigate to: C:\windows\system32\downlevel and take a screenshot of all the files in that folder.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  18. #18

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Here you go
    Attached Files Attached Files

  19. #19
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    10,250
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    Could you do another upgrade using MCT with ProcMon enabled, please?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  20. #20

    Join Date
    Oct 2017
    Location
    Neu-Isenburg, Hessen, Germany
    Posts
    23

    Re: [W10ProV1511Build10586 x64] Can't upgrade, DISM Error 193, sfc finds nothing

    The log file became a little bit bigger (60MB), therefore I put it on my google account. Please tell me when you downloaded it, so I can deactivate the link and delete the file. Link

    First it took for ever to "load everything" (up to 20 min) until it said, that all requirements are met and by pushing ok it will move on. Then it failed realtively quick (1-2 min).

Page 1 of 3 123 Last

Similar Threads

  1. Replies: 117
    Last Post: 12-20-2017, 11:13 PM
  2. Replies: 3
    Last Post: 03-24-2017, 10:55 AM
  3. SFC Finds errors DISM hangs at 40%
    By gv260ea in forum Windows 10
    Replies: 1
    Last Post: 02-04-2016, 11:57 PM
  4. [SOLVED] SFC can't repair, DISM doesn't work, SFCFix finds nothing
    By juniorelson4 in forum Windows Update
    Replies: 25
    Last Post: 10-05-2015, 03:37 PM
  5. [SOLVED] SFC finds corrupted files. DISM won't fix them.
    By dream3 in forum Windows Update
    Replies: 2
    Last Post: 07-19-2015, 07:17 PM

Log in

Log in