[SOLVED] [W7SP1 x64] 13 missing keys SURT

mike1950r · Oct 22, 2017

Hi,

I'm new here,
hello to everybody.

When I run SURT I get 13 missing keys.

I would be glad to resolve the problems and get more light into this.

Thanks in advance for advice.

Cheers mike

Attachments:

View attachment SFCFix.zip
View attachment SFC.zip
View attachment CBS.zip

mike1950r · Oct 28, 2017

Re: 13 missing keys SURT

hi,

sorry,
is there nobody with an idea?

cheers mike

PeterJ · Oct 28, 2017

Re: 13 missing keys SURT

Hello and welcome,

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

mike1950r · Oct 28, 2017

Re: 13 missing keys SURT

Hello,

thanks lot for your response.
I have uploaded the file.

Here is the link:
Download components.zip from Sendspace.com - send big files the easy way

All the best

cheers mike

PeterJ · Oct 28, 2017

Re: 13 missing keys SURT

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download

SFCFix and move the executable to your desktop.
Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

mike1950r · Oct 30, 2017

Re: 13 missing keys SURT

Hi,

thanks for your advice.
Here's the attachment you wanted.

Cheers mike

View attachment SFCFix.txt

PeterJ · Oct 30, 2017

Re: 13 missing keys SURT

For some reason the previous fix failed.
Please follow the instructions below.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool

2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

mike1950r · Oct 30, 2017

Re: 13 missing keys SURT

Hi,

thanks lot for your help.
The last advice solved the problem indeed.

I ran two SURTs afterwards.

The results are in the attached files CheckSUR.log and CheckSUR1.log

In CheckSUR1.log you see no more errors.

Thanks lot again, for me this was a bit like a miracle. <bg>

all the best

cheers mike

View attachment CheckSUR.log
View attachment CheckSUR1.log

mike1950r · Oct 30, 2017

Re: 13 missing keys SURT

sorry I forgot something:

we have a similar problem on our backup computer,
which has only 10 keys missing.

It seems to be same problem.
I didn't want to run the same procedure right now without asking you,
not to cause any damage.

Do you need to make also an individual fixlist.txt?

I attach the Checksur.log below:

View attachment CheckSUR.log

Cheers mike

mike1950r · Oct 31, 2017

Re: 13 missing keys SURT

Hi again,

since this another computer, I will create another new thread with all files needed.

cheers mike

PeterJ · Oct 31, 2017

Re: 13 missing keys SURT

since this another computer, I will create another new thread with all files needed.

Indeed, create a new thread for each computer to avoid any confusion.

All the best.

Search

Search

[SOLVED] [W7SP1 x64] 13 missing keys SURT

mike1950r

Well-known member

mike1950r

Well-known member

PeterJ

Moderator, Windows Update Expert, Security Analyst

mike1950r

Well-known member

PeterJ

Moderator, Windows Update Expert, Security Analyst

Attachments

mike1950r

Well-known member

PeterJ

Moderator, Windows Update Expert, Security Analyst

Attachments

mike1950r

Well-known member

mike1950r

Well-known member

mike1950r

Well-known member

PeterJ

Moderator, Windows Update Expert, Security Analyst