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  1. #21

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Yes, it was installed. And YES it did successfully uninstall!


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  2. #22
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Good. Check for Windows Updates again.

    While still in a clean boot, please attempt to install only KB3110329 (if this one still shows up as needing installed). If it fails, please zip up and attach your c:\windows\logs\cbs\cbs.log

    Thank you.

  3. #23

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    I checked online for windows updates. KB3110329 no longer shows as needed. It does, however, now show needed updates which had not shown as needed before this.

  4. #24
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Good. That's what I was hoping for. Can you tell me which KB numbers show up that need installed?

  5. #25

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    snip attached.
    Attached Thumbnails Attached Thumbnails [7SP1 x64] update fails on configuring after reboot-updates-jpg  

  6. #26

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    There are also 75 optional updates indicated, fwiw.

  7. #27
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Attempt to install only KB4025341 and if it fails, please zip/attach the current CBS.log.

  8. #28

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Same old same old. Update appears to install successfully but then fails during configuration stage after reboot. New CBS log zip attached.
    Attached Files Attached Files

  9. #29
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    OK, let's find out what is going on. Please do the following.

    1. Download this file: http://live.sysinternals.com/procmon.exe
    2. Run ProcMon.exe
    3. Go to the Options menu, and click Enable Boot Logging and then close Procmon.
    4. Create a folder on your Desktop in which you'll save the logs.
    5. Try installing only KB4025341 as you usually would.
    6. Reboot your computer when requested.
    7. Relaunch ProcMon. A dialogue box will appear asking if you wish to save the collected data. Please click Yes.
    8. Save the file in the default format (.PML)
    9. Save the file in a folder on your Desktop that you have created in Step 4.
    10. Close ProcMon.
    11. Zip up the entire folder containing ProcMon logs and upload to a filesharing service for me to review.

  10. #30

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Here's the link to the zipped folder:
    https://1drv.ms/u/s!AguG5r8sWaoRbEgQCaqYbtgt96I

    I initially ran through the update in normal boot mode, then reran it in clean boot mode, which accounts for so many files. Sorry. I forgot I had put it back into normal mode for the day.

  11. #31
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Do you also have the following KB number showing ready to install?
    KB4041681

  12. #32
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Please also attach your current CBS.log. I believe I found the culprit and need to validate.

    Thanks.

  13. #33

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    That KB does not show as ready to install/needed. It also does not show as already installed. Here's the latest CBS.
    Attached Files Attached Files

  14. #34
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    See if you have access to this file.
    C:\Windows\inf\bthpan.inf

  15. #35

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Yes, I can see, open and copy the file.

  16. #36
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    OK. Can you right-click on the file and then select Properties, Security Tab, then choose Advanced and verify that it shows the following?

    Allow SYSTEM Full Control C:\Windows\inf
    Allow Administrators Full Control C:\Windows\inf
    Allow Users Read & execute C:\Windows\inf

  17. #37

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    I have verified that permissions on that file are as shown above.

  18. #38
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    OK, if you look in your c:\windows\logs\cbs folder there should be some CBSPersist files....can you attach the most recent?

  19. #39

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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Had to zip to get it to upload, but here it is.
    Attached Files Attached Files

  20. #40
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    Re: Win 7 SP1 x64 update fails on configuring after reboot

    Please do the following.

    1. Download psexec.exe and save to your desktop.
    2. Open up an elevated command-prompt
    3. Copy/Paste the following into the command-prompt and hit enter.
    Code:
    %userprofile%\desktop\psexec.exe -s -i cmd.exe
    4. A new command-prompt window will open running as System. Please make sure to use this command-prompt going forward.
    5. Copy/Paste the following into the new command-prompt and hit enter.
    Code:
    reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties
    Does it return results like the following?
    Code:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\Properties
        DHPRebalanceOptOut    REG_DWORD    0x1
    Or do you get
    Code:
    ERROR: Access is denied.

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