[SOLVED] [W7SP1 x64] WU error 80073701

PAlv · Oct 10, 2017

Hi there,

Thanks for creating this website. I need some help fixing a windows 7 update issue. I have tried steps 2 and 3 from the 'Windows update forum posting instructions' and there no errors detected. I tried step 4 and it created the below log file with some errors. It could create a zip file for some reason

Your help will be much appreciated

Thanks

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-10-10 12:44:42.118
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 964
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-10-10 12:59:06.104
----------------------EOF-----------------------

zcomputerwiz · Oct 17, 2017

Re: Windows 7 update error code 80073701

Code:

SURT total detected corruption count: 964

This is concerning. Please zip and attach C:\Windows\Logs\CBS\CheckSUR.log

PAlv · Oct 18, 2017

Re: Windows 7 update error code 80073701

Thanks for your reply. File attached as requested

zcomputerwiz said:
Code:

SURT total detected corruption count: 964

This is concerning. Please zip and attach C:\Windows\Logs\CBS\CheckSUR.log

zcomputerwiz · Oct 18, 2017

Re: Windows 7 update error code 80073701

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

Download Packs.zip from Sendspace.com - send big files the easy way

PAlv · Oct 19, 2017

Re: Windows 7 update error code 80073701

Thanks for these steps. Please find attached surlog file as requested

zcomputerwiz said:
Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.

Right-click on the file and select Extract All...

Tick the box labelled Show extracted files when complete then click Extract

A window will open showing two folders, Manifests and Packages

Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages

Run the System Update Readiness Tool (SURT) again.

When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

Download Packs.zip from Sendspace.com - send big files the easy way

zcomputerwiz · Oct 19, 2017

Re: Windows 7 update error code 80073701

Looks like none of the file replacements were made.

Were the files from the packages folder in the zip placed in the correct folder (C:\Windows\Temp\CheckSur\Servicing\Packages)?

PAlv · Oct 20, 2017

Re: Windows 7 update error code 80073701

Yes they were. There were some files already in the packages folder and I copied and pasted the ones from the zip file. Was I to delete the files already there?

zcomputerwiz said:
Looks like none of the file replacements were made.

Were the files from the packages folder in the zip placed in the correct folder (C:\Windows\Temp\CheckSur\Servicing\Packages)?

zcomputerwiz · Oct 23, 2017

Re: Windows 7 update error code 80073701

I took a closer look and discovered that the package names were different, so SURT has actually discovered additional files that need replacing.
I have prepared another fix:

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing the folder Packages
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

View attachment Packs.zip

PAlv · Oct 24, 2017

Re: Windows 7 update error code 80073701

Thanks for the message. Please see corresponding file attached

zcomputerwiz · Oct 25, 2017

Re: Windows 7 update error code 80073701

Looks good. Let's try SFC.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

PAlv · Oct 26, 2017

Re: Windows 7 update error code 80073701

Thank you. Please see file attached

zcomputerwiz said:
Looks good. Let's try SFC.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt

When you see Command Prompt on the list, right-click on it and select Run as administrator

When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

zcomputerwiz · Oct 26, 2017

Re: Windows 7 update error code 80073701

The log appears to be clear :thumbsup2:

Please check for and install any available Windows Updates, if any fail to install zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

PAlv · Oct 27, 2017

Re: Windows 7 update error code 80073701

Thanks. Updates failed. Please see file attached

zcomputerwiz said:
The log appears to be clear :thumbsup2:

Please check for and install any available Windows Updates, if any fail to install zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

zcomputerwiz · Oct 30, 2017

Re: Windows 7 update error code 80073701

I see an SFC run in the log, but not the updates being installed. The log must have been archived.

Pick one update from those offered and attempt the installation again. When it fails, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

PAlv · Oct 31, 2017

Re: Windows 7 update error code 80073701

Still the same problem. See files attached

zcomputerwiz said:
I see an SFC run in the log, but not the updates being installed. The log must have been archived.

Pick one update from those offered and attempt the installation again. When it fails, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

zcomputerwiz · Oct 31, 2017

Re: Windows 7 update error code 80073701

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing the folder Packages
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

View attachment Packs.zip

PAlv · Nov 1, 2017

Re: Windows 7 update error code 80073701

Please see file attached. Thanks

zcomputerwiz · Nov 1, 2017

Re: Windows 7 update error code 80073701

Great :)

Try installing the update again, if it fails, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

PAlv · Nov 2, 2017

Re: Windows 7 update error code 80073701

Please see attached

zcomputerwiz said:
Great :)

Try installing the update again, if it fails, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

zcomputerwiz · Nov 3, 2017

Re: Windows 7 update error code 80073701

Code:

2017-11-02 10:02:35, Info                  CBS    Exec: Resolving Package: Package_104_for_KB4015549~31bf3856ad364e35~amd64~~6.1.1.3, Update: 4015549-271_neutral_LDR, PinDeployment: amd64_5f6a5fd2bdb27e250ed0814aa8583e98_31bf3856ad364e35_6.1.7601.23714_none_b06b8cd1a0735f15
2017-11-02 10:02:35, Error                 CSI    00000012@2017/11/2:10:02:35.854 (F) d:\w7rtm\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2017-11-02 10:02:37, Error                 CSI    00000013 (F) STATUS_SXS_ASSEMBLY_MISSING #429312# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]

Install Update with DISM

Download the update MSU here: http://download.windowsupdate.com/c..._59cf25073f2e8615b01d9719a0a2e2a0a9a92937.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand windows6.1-kb4015549-x64_59cf25073f2e8615b01d9719a0a2e2a0a9a92937.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4015549-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post.
Zip and attach C:\Windows\Logs\CBS\CBS.log

[SOLVED] [W7SP1 x64] WU error 80073701

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