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  1. #1

    [7SP1 x64] Damaged file prevents Windows Update to work

    Hello!
    I have a serious problem with Windows Update, because of damaged file in winsxs directory. Both SURT and sfc /scannow are reporting no problem. But SFCFix reports the following:

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-10-08 17:14:26.095
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.








    AutoAnalysis::
    CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.23806_none_65a648261e3090ae\wucltux.dll




    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
    CBS & SFC total detected corruption count: 1
    CBS & SFC total unimportant corruption count: 0
    CBS & SFC total fixed corruption count: 0
    SURT total detected corruption count: 0
    SURT total unimportant corruption count: 0
    SURT total fixed corruption count: 0
    AutoAnalysis:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-10-08 17:15:07.401
    ----------------------EOF-----------------------

    During the work the program ask me to insert Windows DVD. i have tried the four various DVD with different builds, but the program has been unabled to replace the corrupted file. I have also tried to replace that file manually by the file of another version. I unregistered the source file, deleted it and then made a replacement and then registered the file.
    The main problem that I couldn't file of the same version that the sourse file had. The original version of the file wucltux.dll that was initially installed by Windows Setup or Windows Update (don't sure exactly where it was coming from) is 7.6.7601.23806. By right clicking of the mouse on that file and choosing 'Properties' -> 'File description' of the 'Details' tab I see the name 'Windows Update Client User Experience'. So the question-what to do? Try to find the file with exact version of the source file or uninstall the Windows Update that has installed that file? What way to choose and how to identify the Windows Update that file was belong to? Please help!
    TIA!


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  2. #2

    Join Date
    Dec 2014
    Posts
    1,919

    Re: Damaged file prevents Windows Update to work

    Hello and welcome,

    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.


    • Download SFCFix and move the executable to your desktop.
    • Download the attachment SFCFix.zip and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.
    Attached Files Attached Files

  3. #3

    Re: Damaged file prevents Windows Update to work

    Here is the content:

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-10-15 13:24:29.965
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\Dmitry Severny\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.23806_none_65a648261e3090ae\wucltux.dll


    Successfully copied file C:\Users\Dmitry Severny\AppData\Local\niemiro\Archive\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.23806_none_65a648261e3090ae\wucltux.dll to C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.23806_none_65a648261e3090ae\wucltux.dll.


    Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.23806_none_65a648261e3090ae\wucltux.dll
    Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.6.7601.23806_none_65a648261e3090ae\wucltux.dll
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 1 datablocks.
    Finish time: 2017-10-15 13:24:30.964
    Script hash: sdMBPfp+LJbhDcjQmh1GEUEiokKi1THCmFJSlLJ0eH0=
    ----------------------EOF-----------------------

    I see the icon in the notification area with the pop-up: 'New updates are available'. Does it mean that now I can try to check for updates again?

  4. #4

    Join Date
    Dec 2014
    Posts
    1,919

    Re: Damaged file prevents Windows Update to work

    Does it mean that now I can try to check for updates again?
    Yes. Report the result please.

  5. #5

    Re: Damaged file prevents Windows Update to work

    There are only 5 of 20 updates has been successfully installed. Before my attempt of the installing the updates, I had also many other updates that were failed to update in the past. The warning message with the Windows Update error codes report I got after update is in file 1.png. The files 2.png and 3.png are reading the full list of the updates that were successfully installed and once that had failed. Please suggest me the further actions to perform!
    TIA!
    Attached Thumbnails Attached Thumbnails [7SP1 x64] Damaged file prevents Windows Update to work-1-png   [7SP1 x64] Damaged file prevents Windows Update to work-2-png   [7SP1 x64] Damaged file prevents Windows Update to work-3-png  

  6. #6

    Join Date
    Dec 2014
    Posts
    1,919

    Re: Damaged file prevents Windows Update to work

    Provide a logfile.

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
    3. When command prompt opens, copy and paste the following command into it, then press enter.

      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
      Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.

  7. #7

    Re: Damaged file prevents Windows Update to work

    It's attached!
    Attached Files Attached Files

  8. #8

    Join Date
    Dec 2014
    Posts
    1,919

    Re: Damaged file prevents Windows Update to work

    Please zip the files CbsPersist_<datetime>.cab in the folder C:\Windows\Logs\CBS and attach it to your next reply.
    Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.

  9. #9

    Re: Damaged file prevents Windows Update to work

    This is a link to download the file: Dropbox - CBS.zip

  10. #10

    Join Date
    Dec 2014
    Posts
    1,919

    Re: Damaged file prevents Windows Update to work

    Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

    1. Download SURT for your system. (Windows 7 SP1 x64)
    2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
    3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
    4. Attach this log in your next reply.


    Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

    System Update Readiness Tool (SURT)

  11. #11

    Re: Damaged file prevents Windows Update to work

    Sorry for delay!
    My motherboard had a malfunction, and it took a time to replace it to a new one, as well as CPU and memory. SURT reported OK (just two fixes upon completion ).
    After that, I have rebooted the computer and in the settings of Windows Update I have chosen: "Install updates automatically (recommended)" every day at 5:00 PM.
    Windows Update is working, but there are a lot of updates that were not installed.
    You will find the files, that I have uploaded, here:
    Dropbox - CBS.zip
    Dropbox - CbsPersist.zip
    Dropbox - update history.zip
    Moreover, I have another problem that may be binding with Definition Update for Windows Defender - KB915597 (Definition 1.259.1638.0). In the Event Viewer from System Control Manager, I see the Event 7023, reading: "The Windows Defender service terminated with the following error: Windows Defender is not a valid Win32 application".
    When I run Windows Defender I see the message: "Server has stopped". When I click "Start now" I see "Service is starting..." and the program hangs for a while. At the end the Window pops-up, saying: "The operation returned because the timeout period expired (Error Code: 0x800705b4)". I have read an article about that at https://support.microsoft.com/en-us/...ate-or-microso , but it didn't help to start Windows Defender!

  12. #12

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [W7SP1 x64] Damaged file prevents Windows Update to work

    Sorry for delay!
    No problem.
    Please perform the steps in message #10 en provide the log.

  13. #13

    Re: [W7SP1 x64] Damaged file prevents Windows Update to work

    Take my apologizes!
    In my previous post I was running other program called WindowsUpdate.diagcab.
    Finally I have completed an SURT and the log is here:
    Dropbox - CheckSUR.zip

  14. #14

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [W7SP1 x64] Damaged file prevents Windows Update to work

    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

    • Download SFCFix and move the executable to your desktop.
    • Download the attachment SFCFix.zip and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.
    Attached Files Attached Files

  15. #15

    Re: [7SP1 x64] Damaged file prevents Windows Update to work

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2018-01-22 22:09:38.815
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\Dmitry Severny\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b


    Successfully copied file C:\Users\Dmitry Severny\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b\hwcompat32.txt to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b\hwcompat32.txt.
    Successfully copied file C:\Users\Dmitry Severny\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b\hwcompat64.txt to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b\hwcompat64.txt.
    Successfully copied file C:\Users\Dmitry Severny\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b\hwexclude32.txt to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b\hwexclude32.txt.
    Successfully copied file C:\Users\Dmitry Severny\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b\hwexclude64.txt to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b\hwexclude64.txt.


    Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b
    Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18521_none_e5c458cc1000077b
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 2 datablocks.
    Finish time: 2018-01-22 22:09:41.732
    Script hash: qnxBRNoP2dXXm0Ju4zd/aStvRzmOZoqFlcRpY74uCeI=
    ----------------------EOF-----------------------

  16. #16

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [7SP1 x64] Damaged file prevents Windows Update to work

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool

    2. Download the file fixlist.txt and save it to your desktop.
    3. Right-click on FRST64.exe and select "Run as administrator".
    4. Press the Fix button.
    5. The tool will now process fixlist.txt.
    6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    8. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

  17. #17

    Re: [7SP1 x64] Damaged file prevents Windows Update to work

    Dropbox - CheckSUR.zip
    Attached Files Attached Files

  18. #18

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [7SP1 x64] Damaged file prevents Windows Update to work

    Step 1:
    Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

    1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool

    2. Download the file fixlist.txt and save it to your desktop.
    3. Right-click on FRST64.exe and select "Run as administrator".
    4. Press the Fix button.
    5. The tool will now process fixlist.txt.
    6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
    8. Post the logfile Fixlog.txt as attachment in your next reply.

    Step 2:
    Start the System Update Readiness Tool (SURT) again.
    On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

  19. #19

    Re: [7SP1 x64] Damaged file prevents Windows Update to work

    Hello!
    Attached Files Attached Files

  20. #20

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [7SP1 x64] Damaged file prevents Windows Update to work

    Retrieve Software Hive
    1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
    4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
    5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!


    Option#2 (only if you are unable to follow the previous instructions)


    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
    • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
    • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
    • Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
    • You can close any open windows you have as well as the RegBak program now.

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