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  1. #1

    [7SP1 x64] WU rollups not installing error code 800736B3

    Hi Guys, I'm Jake. I ran into these forums when attempting to troubleshoot some windows updates, and haven't really seen anything like this before, so I figured I'd give this a shot!

    For the last two months I've been unable to install the Update Rollups on this Windows 7 Box. This is a Windows 7-x64 machine that's about a year old. The other two PCs purchased at that time don't seem to have any issues, nor does any other one on my windows domain. I've gone through most of Microsoft's troubleshooting procedures with no luck, but the updates are failing with code 800736B3. When I run through the install, it appears to run in fast motion and quickly fails. I disabled my firewall's content filter completely to test.

    Both of the servicing update KBs report that they're already installed.

    SFC /Scannow did not find any integrity violations

    SFCFix version 42.32768.0.0 by niemiro.
    Start time: 2017-09-29 14:20:30.250
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.

    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.

    Successfully processed all directives.
    SFCFix version 42.32768.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-09-29 14:22:47.474
    ----------------------EOF-----------------------

    My CBS folder: Download CBS.zip from Sendspace.com - send big files the easy way

    Thanks for your time!

    Jake


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  2. #2

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Hello and welcome,

    Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

    1. Download SURT for your system. (Windows 7 SP1 x64)
    2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
    3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
    4. Attach this log in your next reply.


    Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

    System Update Readiness Tool (SURT)

  3. #3

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Here's a fresh CheckSUR.log


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2017-10-04 17:31
    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    Summary:
    Seconds executed: 1022
    No errors detected
    Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

  4. #4

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Download SystemLook and save it on your desktop.
    64-bit: SystemLook_x64.exe or SystemLook_x64.exe.

    Double-click on the downloaded file to run it.
    Copy and paste the code below into SystemLook:
    Code:
    :regfind
    Package_1071_
    :filefind
    *00222bb12861fd79e4e4b6c90b0bdf2e*
    Click the button "Look" to start the scan.
    On completion, Notepad will open the file "SystemLook.txt".
    Post this file as attachment in your next reply.

  5. #5

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Attached is the Systemlook file.



    Thanks again!

    Jake
    Attached Files Attached Files

  6. #6

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    The logfile from SystemLook looks good.
    Follow the instructions below.

    Export registry as hive


    • Click on the Start button and in the search box, type regedit
    • When you see regedit on the list, right-click on it and select Run as administrator.
    • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
    • Once selected, click File > Export....
    • Change the Save as type: to Registry Hive Files (*.*).
    • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
    • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
    • Attach the .ZIP file to your next post.

  7. #7

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Here's my ComponentBasedServicing Hive.

    Thanks again!

    Jake
    Attached Files Attached Files

  8. #8

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Please provide your components hive.

    Retrieve Components Hive
    1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
    2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
    3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
    4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.



    Option#2 (only if you are unable to follow the previous instructions)


    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
    • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBak program now.

  9. #9

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Here's my COMPONENTS.zip. I had to use the 2nd method to get a copy.

    Download COMPONENTS.zip from Sendspace.com - send big files the easy way

    Thanks,

    Jake

  10. #10

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

    • Download SFCFix and move the executable to your desktop.
    • Download the attachment SFCFixScript.txt and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.
    Attached Files Attached Files

  11. #11

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Do I need to rename the attachment to SFCFixScript.txt before I drag it to the exe file? The file you posted is named SFCfix.txt.

    Thanks,

    Jake

    Quote Originally Posted by PeterJ View Post
    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

    • Download SFCFix and move the executable to your desktop.
    • Download the attachment SFCFixScript.txt and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.

  12. #12

    Join Date
    Dec 2014
    Posts
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    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Sorry for the confusion. Yes, rename the file.

  13. #13

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Here's the SFCFix.txt file.

    Thanks again!

    Jake
    Attached Files Attached Files

  14. #14

    Join Date
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    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Check Windows Update again and report the result.

  15. #15

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Looks like it's failing with more or less the same error.[7SP1 x64] WU rollups not installing error code 800736B3-wuerror-png

    Here's an updated CBS folder if that helps. Thanks again!

    Download CBS.zip from Sendspace.com - send big files the easy way

  16. #16

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Follow the instructions below please.

    WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

    • Download the attachment SFCFixScript.txt and save it on your desktop.
    • Save any work you have open, and close all programs.
    • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    • SFCFix will launch, let it complete.
    • Once done, a file will appear on your desktop, called SFCFix.txt.
    • Open the file, then copy and paste its content in your next reply.
    Attached Files Attached Files

  17. #17

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Sorry for the long delay in responding. I ran SFCFix against that script and here's the output:
    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-10-18 12:30:00.905
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .txt script file at C:\Temp\SFCFixScript.txt [0]




    RegistryScript::
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f908b069ffa..1652f5921ca_b77a5c561934e089_6.1.7601.23790_25d819549c2f2b30.

    Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f908b069ffa..1652f5921ca_b77a5c561934e089_6.1.7601.23790_25d819549c2f2b30.

    Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\f908b069ffa..1652f5921ca_b77a5c561934e089_6.1.7601.23790_25d819549c2f2b30.
    RegistryScript:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 2 datablocks.
    Finish time: 2017-10-18 12:30:01.373
    Script hash: Kw3RnKmK9p0TnAYhbuB4R5qCkHZZITUcQhnOXittWj0=
    ----------------------EOF-----------------------

    I rebooted, and looks like updates are still failing.

  18. #18

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Provide the CBS.log

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
    3. When command prompt opens, copy and paste the following command into it and press enter.

      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
      Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.

  19. #19

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Here's my CBS.txt.

    Thanks!

    Jake
    Attached Files Attached Files

  20. #20

    Join Date
    Dec 2014
    Posts
    1,919

    Re: [Win7SP1 x64] WU rollups not installing error code 800736B3

    Please zip the files CbsPersist_<datetime>.cab in the folder C:\Windows\Logs\CBS and attach it to your next reply.
    Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.

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