[SOLVED] [Win7SP1 x64] The monthy update has failed since Oct 2016. WU error 80073712.

LukeDuran · Sep 29, 2017

Hello Sysnative Forum.

The monthly update has failed since October 2016.

The error code is 80073712.

I have tried many solutions I have found on line but they have not solved the problem.

My computer is Windows 7 Service Pack 1 64-bit.

Could you help me please?

Thank you very much in advance.

LukeDuran

LukeDuran · Oct 2, 2017

Re: [Win7SP1 x64] The monthly update has failed since Oct 2016. WU error 80073712.

I have uploaded the CBS folder to Microsoft OneDrive. The link is https://1drv.ms/u/s!Ahl3qCezxt19hSeEM4NJRgFnfAoR

I post below the complete logfile of SFCFix.

Thank you very much for your help.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-10-02 18:23:25.498
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 52
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 40
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-10-02 18:26:27.675
----------------------EOF-----------------------

PeterJ · Oct 2, 2017

Hello and welcome,

Do you still have Avast installed and if so, which version ?

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT).

Download the attached archive file, Packs.zip and save it on your Desktop.
Once it's downloaded, right-click on it and select Extract All....
Check the Show extracted files when complete checkbox, and click on Extract.
On completion, a folder will open with two folders inside it, Manifests and Packages.
- Copy and paste the files of the Manifests folder inside C:\Windows\Temp\CheckSur\winsxs\Manifests.
- Copy and paste the files of the Packages folder inside C:\Windows\Temp\CheckSur\servicing\Packages.
Run the System Update Readiness Tool (SURT) again.
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

LukeDuran · Oct 3, 2017

Hello PeterJ.

Thank you for your help.

I still have Avast installed. The version is 17.6.2310

I have copied and paste the files of the Manifests folder inside C:\Windows\Temp\CheckSur\winsxs\Manifests.

I have copied and paste the files of the Packages folder inside C:\Windows\Temp\CheckSur\servicing\Packages.

I have run the System Update Readiness Tool (SURT) again.

I have attached the log located at C:\Windows\Logs\CBS\CheckSUR.log in my reply.

PeterJ · Oct 3, 2017

Follow the instructions below please.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

LukeDuran · Oct 3, 2017

Hello PeterJ.

Thank you for your help.

I have uploaded the COMPONENTS.zip file to Microsoft OneDrive. The link is https://1drv.ms/u/s!Ahl3qCezxt19hSox0KwdgvywYGve

PeterJ · Oct 3, 2017

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool

2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

LukeDuran · Oct 3, 2017

Thank you for your help.

I post the logfile Fixlog.txt as attachment in my reply.

I post the logfile C:\Windows\Logs\CBS\CheckSUR.log in my reply.

PeterJ · Oct 3, 2017

Follow the instructions below please.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download

SFCFix and move the executable to your desktop.
Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

LukeDuran · Oct 4, 2017

Thank you for your help.

I attach the logfile C:\Windows\Logs\CBS\CheckSUR.log

And here is the content of the file called SFCFix.txt.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-10-04 06:37:18.138
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Jérôme\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_6d4e27ec20a10a6f
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_6cbe877f0788d574
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_4e10e2ae012ca4ab
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_c96cc36fd8fe7ba5
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_c8dd2302bfe646aa
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.22919_none_32924e9c785abcce
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.18713_none_3202ae2f5f4287d3
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_aa2f7e31b98a15e1
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-c..rmance-powertracker_31bf3856ad364e35_6.1.7601.18713_none_838b9f400b1ebc7f
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-c..rformance-perftrack_31bf3856ad364e35_6.1.7601.18713_none_b9f8289f61811978

Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_6d4e27ec20a10a6f\locale.nls to C:\Windows\winsxs\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_6d4e27ec20a10a6f\locale.nls.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_6cbe877f0788d574\locale.nls to C:\Windows\winsxs\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_6cbe877f0788d574\locale.nls.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\x86_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_4e10e2ae012ca4ab\wdi.dll to C:\Windows\winsxs\x86_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_4e10e2ae012ca4ab\wdi.dll.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_c96cc36fd8fe7ba5\locale.nls to C:\Windows\winsxs\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_c96cc36fd8fe7ba5\locale.nls.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_c8dd2302bfe646aa\locale.nls to C:\Windows\winsxs\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_c8dd2302bfe646aa\locale.nls.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.22919_none_32924e9c785abcce\cleanupusercurrency.exe to C:\Windows\winsxs\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.22919_none_32924e9c785abcce\cleanupusercurrency.exe.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.18713_none_3202ae2f5f4287d3\cleanupusercurrency.exe to C:\Windows\winsxs\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.18713_none_3202ae2f5f4287d3\cleanupusercurrency.exe.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\amd64_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_aa2f7e31b98a15e1\wdi.dll to C:\Windows\winsxs\amd64_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_aa2f7e31b98a15e1\wdi.dll.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\amd64_microsoft-windows-c..rmance-powertracker_31bf3856ad364e35_6.1.7601.18713_none_838b9f400b1ebc7f\powertracker.dll to C:\Windows\winsxs\amd64_microsoft-windows-c..rmance-powertracker_31bf3856ad364e35_6.1.7601.18713_none_838b9f400b1ebc7f\powertracker.dll.
Successfully copied file C:\Users\Jérôme\AppData\Local\niemiro\Archive\amd64_microsoft-windows-c..rformance-perftrack_31bf3856ad364e35_6.1.7601.18713_none_b9f8289f61811978\perftrack.dll to C:\Windows\winsxs\amd64_microsoft-windows-c..rformance-perftrack_31bf3856ad364e35_6.1.7601.18713_none_b9f8289f61811978\perftrack.dll.

Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_6d4e27ec20a10a6f
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_6d4e27ec20a10a6f
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_6cbe877f0788d574
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_6cbe877f0788d574
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_4e10e2ae012ca4ab
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_4e10e2ae012ca4ab
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_c96cc36fd8fe7ba5
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.22919_none_c96cc36fd8fe7ba5
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_c8dd2302bfe646aa
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18713_none_c8dd2302bfe646aa
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.22919_none_32924e9c785abcce
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.22919_none_32924e9c785abcce
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.18713_none_3202ae2f5f4287d3
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-g..acheclean-lithuania_31bf3856ad364e35_6.1.7601.18713_none_3202ae2f5f4287d3
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_aa2f7e31b98a15e1
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-d..frastructure-client_31bf3856ad364e35_6.1.7601.18713_none_aa2f7e31b98a15e1
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-c..rmance-powertracker_31bf3856ad364e35_6.1.7601.18713_none_838b9f400b1ebc7f
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-c..rmance-powertracker_31bf3856ad364e35_6.1.7601.18713_none_838b9f400b1ebc7f
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-c..rformance-perftrack_31bf3856ad364e35_6.1.7601.18713_none_b9f8289f61811978
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-c..rformance-perftrack_31bf3856ad364e35_6.1.7601.18713_none_b9f8289f61811978
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 11 datablocks.
Finish time: 2017-10-04 06:37:21.898
Script hash: H+sgIcglxJkzeUnEnAJILSX/cdPELDRXqZLwHXKGpRw=
----------------------EOF-----------------------

PeterJ · Oct 4, 2017

The CheckSur log is clean.
Check windows Update again and report the result.

LukeDuran · Oct 4, 2017

I have checked Windows Update again.

The result is : Windows Update has now installed all the monthly updates that had failed since October 2016.

You have solved the problem.

I thank you very much for your help.

LukeDuran.

PeterJ · Oct 4, 2017

Great.
You may remove all the tools and logfiles that were created during this thread to clean up.

All the best.

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[SOLVED] [Win7SP1 x64] The monthy update has failed since Oct 2016. WU error 80073712.

LukeDuran

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LukeDuran

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PeterJ

Moderator, Windows Update Expert, Security Analyst

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LukeDuran

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PeterJ

Moderator, Windows Update Expert, Security Analyst

LukeDuran

Member

PeterJ

Moderator, Windows Update Expert, Security Analyst

Attachments

LukeDuran

Member

Attachments

PeterJ

Moderator, Windows Update Expert, Security Analyst

Attachments

LukeDuran

Member

Attachments

PeterJ

Moderator, Windows Update Expert, Security Analyst

LukeDuran

Member

PeterJ

Moderator, Windows Update Expert, Security Analyst