[Win7SP1Ult x86] Unable to Upgrade from MSIE8 to MSIE11.

KelvinAR · Sep 11, 2017

Good day to all! My name is Kelvin and I am experiencing difficulty with upgrading to IE 11. I have seen a lot of circulation around this subject, which has been useful information, but nothing exact to my situation. Let me explain. I am use Win 7 Ultimate 32-bit, presently on IE 8, but trying to upgrade to IE 11. I have seen literature surrounding leaving the dialog box open, which I have and did the two commands of :

dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Extracted.cab /quiet /norestart

dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Downloaded.cab /quiet /norestart

But according to the log:

00:00.124: Started: 2017/09/11 (Y/M/D) 01:22:18.577 (local)
00:00.187: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.280: Command line: "C:\Users\AFAM\Downloads\IE11-Windows6.1-x86-en-us.exe"
00:00.405: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.624: INFO: Previous version of Internet Explorer: 8.0.7601.19104
00:00.858: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.936: INFO: ...and 11.1.0.0...
00:01.092: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.216: INFO: iexplore.exe version check success. Install can proceed.
00:01.279: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.310: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.388: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.466: INFO: Trying to extract ID: 6006 (0) as "IE11-neutral.Extracted.cab"
00:03.681: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.806: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1771.tmp\Spelling_en.msu.
00:03.837: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:03.915: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1771.tmp\Hyphenation_en.msu.
00:03.946: INFO: Trying to extract ID: 6128 (1033) as "IE11-support.cab"
00:05.616: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:08.221: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:09.422: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1771.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1771.tmp\IE11-support\HardwareBlockingList.xml"
00:10.186: INFO: Graphics Device Information: AMD Radeon™ HD 6520G
00:10.233: INFO: Hardware support check succeeded. Installation will continue.
00:10.249: INFO: Windows 7 operating system detected.
00:10.280: INFO: Service pack major: 1
00:10.311: INFO: Service pack minor: 0
00:10.358: INFO: Service pack name: Service Pack 1
00:10.374: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:10.436: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:10.483: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23864 >= 6.1.7601.21863 (True)
00:10.530: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23775 >= 6.1.7601.21728 (True)
00:10.561: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23775 >= 6.1.7601.22045 (True)
00:10.592: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:10.639: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:10.748: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.23821 >= 6.1.7601.22444 (True)
00:10.842: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:34.881: INFO: Waiting for 0 prerequisite downloads.
00:37.705: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:37.752: INFO: Waiting for 0 language pack downloads.
00:37.799: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:37.939: INFO: No reboot logic message NrApiStart(0), lParam=0x022414a8 returned 0x00000000.
00:38.984: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:39.015: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:39.047: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1771.tmp\IE11-neutral.Downloaded.cab
00:39.125: INFO: Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1771.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
02:08.700: INFO: Process exit code 0x00003712 (14098) [The component store has been corrupted. ]
02:08.856: ERROR: Neutral package installation failed (exit code = 0x00003712 (14098)).
02:08.934: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
02:09.012: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
02:09.387: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
02:09.418: INFO: Waiting for Active Setup to complete.
02:09.465: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:14.519: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:19.605: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:24.784: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:29.854: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:35.018: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.

The component store is corrupted. See the SUR log: Can anyone help solve this one error, please. Thanks. Be Blessed

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-09-11 00:36

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d1cb102c435421de

Summary:
Seconds executed: 888
Found 1 errors
CSI Missing Winning Component Key Total count: 1

PeterJ · Sep 14, 2017

Hello and welcome,

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

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[Win7SP1Ult x86] Unable to Upgrade from MSIE8 to MSIE11.

KelvinAR

New member

PeterJ

Moderator, Windows Update Expert, Security Analyst