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  1. #1

    [Server2012 x64] Unable to install updates. Error 8007371B.

    Hello

    I have been trying to fix an issue I'm having with our Windows 2012 Server in that I can no longer install any Monthly Quality Rollup Updates. I have seen other people post similar issues to this forum and it seems the community here is extremely helpful so I'm hoping someone will be able to help me.

    The last time I was successful in installing a Monthly Quality Rollup was back in March (KB4012217). Ever since they continue to fail with the generic error code 8007371B.

    The Microsoft.NET Framework 4.7 updates install successfully but all Monthly Quality Rollups fail.

    I have run SFC and DISM and both have 'repaired' the system but this hasn't sorted my problems.

    If anyone could help me out I'd be eternally grateful.

    Thanks


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  2. #2
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    Re: Unable to install updates to Windows 2012 Server - Error 8007371B

    Hello, please follow these instructions: Windows Update Forum Posting Instructions

  3. #3

    Re: Unable to install updates to Windows 2012 Server - Error 8007371B

    Below is the contents of my SFCFix.txt file - no corruptions found.

    SFCFix version 3.0.0.0 by niemiro.
    Start time: 2017-09-07 08:10:55.193
    Microsoft Windows Server 2012 - amd64
    Not using a script file.


    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.


    Successfully processed all directives.


    Failed to generate a complete zip file. Upload aborted.


    SFCFix version 3.0.0.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2017-09-07 08:18:45.901
    ----------------------EOF-----------------------

    I don't know if this is normal, but my CBS folder was 1.5GB - thankfully it's compressed down to 91MB and can be downloaded here:

    WeTransfer

    Thanks in advance.

  4. #4

    Re: Unable to install updates to Windows 2012 Server - Error 8007371B

    Quote Originally Posted by softwaremaniac View Post
    Hello, please follow these instructions: Windows Update Forum Posting Instructions
    Hello again, I have followed the instructions and posted my results in this thread. Just a friendly nudge.

  5. #5
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    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Please wait for an analyst to pick up your thread.

  6. #6
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    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Hello and welcome

    Due to the precise nature of your corruption, you will receive help from a user named softwaremaniac. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

    Thank you very much for your understanding. We'll be with you very shortly.

  7. #7
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    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Hello and welcome!
    Please attach: C:\Windows\Inf\setupapi.dev.log

  8. #8

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Sorry for the delay in responding to this, I didn't receive an email notification of follow-ups.

    My dev.log file can be found here: WeTransfer

  9. #9
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        Gigabyte GTX 1080 G1 Gaming 8 GB
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    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Export registry as hive


    1. Click on the Start button and in the search box, type regedit
    2. When you see regedit on the list, right-click on it and select Run as administrator
    3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

    4. Once selected, click File > Export....
    5. Change the Save as type: to Registry Hive Files (*.*)
    6. Name this file SideBySide (with no file extension) and save it to your Desktop.
    7. Right click on the SideBySide file and choose Send To -> Compressed (zipped) Folder.
    8. Upload it with your next reply.

  10. #10

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    See the attached.
    Attached Files Attached Files

  11. #11
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        Intel Core i7-8700K 3.7GHz
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        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
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      • Operating System:
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    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Sorry about the delay!

    Remove Update Manually
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following command into it, press enter
    wusa /uninstall /KB:4012217

    4. Let me know if it says it was successful or if there are any errors.

  12. #12

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    That seemed to uninstall just fine. I need to restart the server now. Will schedule one for tonight. I assume I should attempt to update again once I've done this?

  13. #13
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      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
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      • Case:
        Fractal Design Define R6
      • Cooling:
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        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Correct.

  14. #14

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Quote Originally Posted by softwaremaniac View Post
    Correct.
    System rebooted overnight and I tried to run Windows Update again, but I still get the same 8007371B error, I'm afraid.

  15. #15
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    • specs System Specs
      • Motherboard:
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      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
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        Fractal Design Define R6
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        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Attach CBS.log please.

  16. #16

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Actually, hold that thought. I just tried to reinstall the update that you told me to uninstall and it has installed just fine. I need to schedule another restart for tonight and then try the next updates afterwards.

  17. #17

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    This morning I tried to run the latest updates and they failed again with the same error message. Given that yesterday I managed to reinstall 4012217 I figured I'd try the April Quality update separately but that failed too. CBS.log at the following URL: CBS.zip :: Free File Hosting - File Dropper: File Host for Mp3, Videos, Music, Documents.

  18. #18
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Please do not attempt any installs unless I specifically tell you to in order for us to operate in sync :) Thanks

    Now, please repeat the steps in Post 11, then try installing the November update. If it fails, attach CBS.log

  19. #19

    Re: [WinServer2012 x64] Unable to install updates. Error 8007371B.

    Quote Originally Posted by softwaremaniac View Post
    Please do not attempt any installs unless I specifically tell you to in order for us to operate in sync :) Thanks

    Now, please repeat the steps in Post 11, then try installing the November update. If it fails, attach CBS.log
    Followed the instructions as per Post 11 and was asked to restart server. Scheduled one for tonight. Tried November Update but that failed, but will try again on Tuesday when I'm back at work after the next restart.

  20. #20
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [Server2012 x64] Unable to install updates. Error 8007371B.

    OK, if it fails, attach CBS.log

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