[Win7SP1 x64] Can't Install KB2952664 and KB4034664, Error Code: 80073701

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pablo9306

Member

Aug 15, 2017

#1

Hi everyone,
I'm having problems installing the updates KB2952664 and KB4034664. I tried everything that I found on internet. Try to install manually, do SFC, do DSIM, download and apply the "System Update Readiness Tool" (KB947821) and nothing, the install won't update, everytime I tried, it's fail.
For this reason, I came here for your help.

So, this is what i get whit the SFCFIX:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-08-15 10:24:58.663
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 263
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-08-15 10:25:45.943
----------------------EOF-----------------------

This is the link for the CBS.zip
I don't know if it's necessary but I uploaded the ChekSUR.log.

So, if it's neccesary to give you some more information, just tell me.
This problem is making me crazy.

Thanks in advance for your help.

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Staff member

Aug 19, 2017

#2

Hello and welcome to Sysnative forums.

I haven't had a look at the CBS.zip log's yet as my Antivirus doesn't like SendSpace, could you please upload this file to Dropbox or One Drive?

We can start work on repairing the corruptions from SURT though.

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download Packs.zip that is attached to this post and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

P

pablo9306

Member

Aug 22, 2017

#3

Go The Power said:
Hello and welcome to Sysnative forums.

I haven't had a look at the CBS.zip log's yet as my Antivirus doesn't like SendSpace, could you please upload this file to Dropbox or One Drive?

Hi,

This is the link for the CBS on Dropbox.

This is the result from the SURT.

Thanks for the help.

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Staff member

Aug 23, 2017

#4

SURT is not reporting any more issues which is good:

Code:

Summary:
Seconds executed: 3088
 Found 73 errors
 Fixed 73 errors
  CBS MUM Missing Total count: 73
  Fixed: CBS MUM Missing.  Total count: 73
  Fixed: CBS Paired File.  Total count: 73

I can't access the dropbox link at this time:

Error (429)
This link is temporarily disabled. The person who shared it hit their daily limit of traffic or downloads. Learn about traffic limits.

While we wait for dropbox to respond, can you try and update windows again?

P

pablo9306

Member

Aug 23, 2017

#5

Go The Power said:
SURT is not reporting any more issues which is good:

Code:

Summary: Seconds executed: 3088 Found 73 errors Fixed 73 errors CBS MUM Missing Total count: 73 Fixed: CBS MUM Missing. Total count: 73 Fixed: CBS Paired File. Total count: 73

I can't access the dropbox link at this time:

Error (429)
This link is temporarily disabled. The person who shared it hit their daily limit of traffic or downloads. Learn about traffic limits.

Click to expand...

While we wait for dropbox to respond, can you try and update windows again?

Ok, i tried the Windows Update and it failed again with the same code error.

I uploaded the old CBS and the new CBS (Don't know if it's needed) on OneDrive.

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Staff member

Aug 25, 2017

#6

I can see some faults that have been identified here, the logs appear to be from windows update service. I would like to see first if SFC is reporting any issues:

SFC /SCANNOW

Click on the Start button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the Start button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.

P

pablo9306

Member

Aug 25, 2017

#7

Go The Power said:
I can see some faults that have been identified here, the logs appear to be from windows update service. I would like to see first if SFC is reporting any issues:

SFC /SCANNOW

Click on the Start button. Inside the search box type in CMD

Right click on CMD => Choose Run as Administrator

Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW

Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the Start button => Inside the search box copy and paste the following command:

Code:

cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

Press Enter

Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"

Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.

The result of the SFC / SCANNOW said:

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

This is the result of SFCFix:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-08-25 09:27:18.467
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 73
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-08-25 09:27:43.059
----------------------EOF-----------------------

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Staff member

Aug 26, 2017

#8

SFC made some fixes which is good. Please try and Windows update again, if it fails please upload the new CBS.log and also:

Windows Update Log

Click on the Start button -> Inside the search box copy and paste the following command
cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
Please go to your desktop and attach WindowsUpdate.txt to your next post

P

pablo9306

Member

Aug 28, 2017

#9

I tried a Winodws Update and it failed.

This is the CBS and the WindowsUpdate Log.

P

pablo9306

Member

Sep 5, 2017

#10

Bump.

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Staff member

Sep 7, 2017

#11

Sorry for the delay.

Click on the Start button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command
dism /online /get-packages /format:table >1&&notepad 1
Please copy and paste results back into this thread

WU is complaining about an update missing, I want to see if it is actually installed.

P

pablo9306

Member

Sep 8, 2017

#12

Go The Power said:
Sorry for the delay.

Click on the Start button. Inside the search box type in CMD

Right click on CMD => Choose Run as Administrator

Inside the Command Prompt windows copy and paste the following command
dism /online /get-packages /format:table >1&&notepad 1

Please copy and paste results back into this thread

WU is complaining about an update missing, I want to see if it is actually installed.

This what I get:

Read More:

I also uploaded the .txt, if you need to read it better.

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[Win7SP1 x64] Can't Install KB2952664 and KB4034664, Error Code: 80073701

pablo9306

Member

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

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pablo9306

Member

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

pablo9306

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

pablo9306

Member

Attachments

Go The Power

Senior Administrator, Windows Update Expert, Contributor

pablo9306

Member

Attachments

pablo9306

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

pablo9306

Member

Attachments