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  1. #21

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    I tried to install only KB3186539 but it sent me this error:

    8007371B
    I am attaching a link to my cbs.log en zip format.

    WeTransfer

    Thanks in advance.


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  2. #22
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Thanks. Please do the following.

    Step#1 - DISM /RestoreHealth Scan
    Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
      Dism /Online /Cleanup-Image /RestoreHealth
    3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
      Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

  3. #23

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    This is the cbs.txt in zip format.

    Thanks in advance!
    Attached Files Attached Files

  4. #24
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Please do the following.

    Step#1 - Capture Process Monitor Trace
    1. Download and run Process Monitor. Leave this running while you perform the next steps.
    2. Attempt to install KB3186539 just like you have in the past.
    3. Stop Process Monitor as soon as the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.


    4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
    5. Zip up and attach the LogFile.PML file as well as your CBS.log.

  5. #25

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    I clicked the link to download process monitor but it told me "
    The page you have requested cannot be found. "

  6. #26
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Sorry. Try the following link instead.

    http://live.sysinternals.com/procmon.exe

  7. #27

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    This is the logfile and cbs.log.

    WeTransfer

  8. #28
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Thank you. Can you navigate to your c:\windows\logs\cbs folder and also zip up and send me the two most recent logs (besides the current cbs.log)?

  9. #29

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Here They are:

    WeTransfer

    It seems that Windows is trying to automatically install the updates.
    Do you want me to turn off the automatic installation feature?

  10. #30
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    That was helpful. Thank you. Please try the following. You can turn off the automatic installation until we resolve your issue. Your choice.

    Remove Update Manually
    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    wusa /uninstall /KB:2894856

    3. Let me know if it says it was successful or if there are any errors. If nothing appears to happen then something was likely typed incorrectly.

  11. #31

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Hello. I ran the command and It seems that It was successful

  12. #32
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    OK so I will assume you received a message box or something that came up and allowed you to uninstall it successfully....If that's the case then go ahead and attempt to install KB3186539 again and provide me the CBS.log if it fails.

  13. #33

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Hi.
    It failed again with error 8007371B

    I am attaching a copy of cbs.log

    Thanks in advance!
    Attached Files Attached Files

  14. #34
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Please do the following.

    1. Click the Start button and type cmd.exe into the search box.
    2. Right-click on cmd.exe that appears in the search results and select Run as administrator. Answer Yes to the UAC prompt that comes up.
    3. Copy/Paste the followinig into the command-prompt window and hit enter.
    wmic qfe get hotfixid | findstr /i /c:"KB3186539" >1 && notepad 1

    4. Notepad will open after a few moments. Let me know what appears within the notepad file.

  15. #35

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    I executed the command but notepad didn't appear

  16. #36
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    What appeared in the command prompt when you executed the command?

  17. #37
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Ignore my previous post. In this case I wouldn't expect notepad to open so we are OK. Please check for Windows Updates again and provide a list of only the important updates that are listed.

  18. #38

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    These is an image of the important updates

    Thanks in advance.
    Attached Thumbnails Attached Thumbnails [Server2012R2Upd3 x64] WU error 80073701...-imp-updt-list-jpg  

  19. #39
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    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    Please attempt to install only KB4033428 and provide the CBS.log if it fails. Thanks.

  20. #40

    Re: [WinServer2012R2Upd3 x64] WU error 80073701...

    I tried to install KB4033428 but it failed with error 8007371B

    I am attaching cbs.log

    Thanks in advance
    Attached Files Attached Files

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