[SOLVED] System problem probably corrupted files or even worse. FIX: REINSTALL.

stm85713 · Jul 5, 2017

Hi,
Previously I have some BSOD problem so I did an update of the BIOS and a system clean using some tools. Then I found I can't open my office 2013. I have tried a lot of methods and turns out a final error message with code 1402 which is about a registry key and I have found this registry key does not exist. I also tried Office 365 and then the error message is 30102-11(1603). I am advised that this may because my system problem. I have did a sfc commend but I have no experience about it. There are a long list in the CBS.log file and seems some corrupted file can not be fixed. I also tried using win7 DVD to repair but it also shows problem which maybe because my system is an OEM since this is an laptop from university. I just hope my problem is could be fixed as soon as possible and I could use Office again. I have a lot of work to do during summer. I have attached CBS.log file also.

stm85713 · Jul 9, 2017

Re: System problem probably corrupted files or even worse

I am not sure why there is no one reply this problem yet over 72 hours. I just run SFCFix again and the problem is still there.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 4
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

PeterJ · Sep 28, 2017

Re: System problem probably corrupted files or even worse

Hello and welcome,

If you still need help, follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Download

SFCFix and move the executable to your desktop.
Download the file SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

stm85713 · Sep 29, 2017

Re: System problem probably corrupted files or even worse

Dear Peter,

Thanks for your reply. However, it was too long since I posted this problem. I have already reinstall a new system. But thanks anyway!

PeterJ · Sep 29, 2017

Re: System problem probably corrupted files or even worse

All right. Thanks for your reply. I will marked this thread as solved.

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[SOLVED] System problem probably corrupted files or even worse. FIX: REINSTALL.

stm85713

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PeterJ

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stm85713

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PeterJ

Moderator, Windows Update Expert, Security Analyst