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  1. #21
    Administrator
    Windows Update Instructor
    Security Analyst

    Join Date
    Oct 2014
    Posts
    15,359

    Re: [Win7] Error 80073712 when installing KB4019112

    Good. Please do the following again.

    SFC Scan


    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.


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  2. #22

    Re: [Win7] Error 80073712 when installing KB4019112

    Hello,
    the following is the link to cbs.txt -> Dropbox - cbs.txt.
    Maybe, did we solve the problem?
    Thanks again for your precious help!

  3. #23
    Administrator
    Windows Update Instructor
    Security Analyst

    Join Date
    Oct 2014
    Posts
    15,359

    Re: [Win7SP1 x64] Error 80073712 when installing KB4019112

    Sorry for the delay. Please check for Windows Updates and let me know if KB4019112 still shows up to be installed. If it does go ahead and attempt the install. If it fails to install, please zip up and attach the following log.
    c:\windows\logs\cbs\cbs.log

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