[SOLVED] [Win7SP1 x64] WU restart loop

triscint · May 19, 2017

Hello
Windows update prompts the user to restart continuously. Pending updates never install after the restart.
Help is welcome
Thank you

CBS file scan: CBS (1).zip - Google Drive

SFCScan
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-19 13:58:14.338
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-05-19 14:07:11.062
----------------------EOF-----------------------
SFCFix scan

BrianDrab · Jun 5, 2017

Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

triscint · Jun 5, 2017

BrianDrab said:
Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

Yes I am In need of assistance.

BrianDrab · Jun 6, 2017

Please start with the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

triscint · Jun 7, 2017

BrianDrab said:
Please start with the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

Here ya go! On a side note this seems to be happening alot in my enviroment, would you happen to know a probable cause to this problem?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ f91e6174-7946-4c36-b4ce-2cb46c74d95c
SusClientIdValidation REG_BINARY 0602280102025A00330054004500530032004A003900200020002000200020002000200020002000200020002000066C3BE52B533F20002000
LastRestorePointSetTime REG_SZ 2017-05-30 21:00:32

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x0
NextSqmReportTime REG_SZ 2017-06-07 19:13:05
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x7c4
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-07-07 18:30:09
AUOptions REG_DWORD 0x2
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2013-05-29 07:00:00
NextFeaturedUpdatesNotificationTime REG_SZ 2013-05-28 16:01:00
ActionCenterNotificationCount REG_DWORD 0x2
EnableFeaturedSoftware REG_DWORD 0x0
BalloonTime REG_SZ 2015-07-21 08:14:51
BalloonType REG_DWORD 0x8
LastRestoreId REG_SZ {B86EF083-1246-4A7F-9110-6F7E035102F5}
NextDetectionTime REG_SZ 2017-06-08 00:11:23
ScheduledInstallDate REG_SZ 2017-06-13 21:00:00

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
AULastForcedRebootType REG_DWORD 0x4
31614461-5e1e-4755-a4d1-762eda116aa1 REG_DWORD 0x1
6d33d503-dc0f-43f7-8504-13644ff8c818 REG_DWORD 0x1
aa2d202b-94e0-48cf-84ce-27d4a8f32a8f REG_DWORD 0x1
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abeac7c6-d82f-40e1-a02e-f58298f511e4 REG_DWORD 0x1
dedea6da-e039-487b-8ec6-2729551f7165 REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2017-06-07 06:29:32
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2017-05-30 16:47:53
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2017-05-30 21:00:32
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x1
OSUpgradeStateTimeStamp REG_SZ 2016-07-07 23:44:46

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x26c
SamplingValue2 REG_DWORD 0x207

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\3da21691-e39d-4da6-8a4b-b43877bcb1b7
CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{E0E12DB8-33F0-4FB3-802F-505BEBB5C291}.bin
FlushCacheFiles REG_MULTI_SZ

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2014-08-19 12:11:54
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0

BrianDrab · Jun 12, 2017

Here ya go! On a side note this seems to be happening alot in my enviroment, would you happen to know a probable cause to this problem?

Likely the Antivirus software but I can't be sure.

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

triscint · Jun 13, 2017

BrianDrab said:
Here ya go! On a side note this seems to be happening alot in my enviroment, would you happen to know a probable cause to this problem?

Click to expand...

Likely the Antivirus software but I can't be sure.

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.

Download the file below, SFCScript.txt, and save this to your Desktop.

Save any open documents and close all open windows.

On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.

Drag the file SFCScript.txt onto the file SFCFix.exe and release it.

SFCFix will now process the script.

Upon completion, a file should be created on your Desktop: SFCFix.txt.

Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Here is the contents of the file you wanted.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-06-13 09:18:37.015
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\administrator\Desktop\SFCScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.

Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-06-13 09:18:37.233
Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM=
----------------------EOF-----------------------

BrianDrab · Jun 13, 2017

Let me know if your reboot prompt is gone.

triscint · Jun 13, 2017

Yes the prompt is gone and the pending updates are now installed. It looks like i owe you my thanks. Thank you!

BrianDrab · Jun 13, 2017

No problem. Take care.

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[SOLVED] [Win7SP1 x64] WU restart loop

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