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  1. #1

    [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi,
    I have been experiencing an error in updating the Windows 7 SP1, since it got released and I put it off, since I couldn't find the resolution after many attempts. Now, I'm forced to resolve this issue, since my work VPN doesn't allow me to connect without the SP1.

    This time I found your forum and it's quite promising. As you've suggested here, I ran the SFCFix and attached the log along with CBS.zip, for your review. Please take a moment to review and advise. I would highly appreciate your help and time.

    Thanks!!!!
    Attached Files Attached Files


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  2. #2
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    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

  3. #3

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi BrianDrab,
    Thanks for your response. Of course and indeed, I have been waiting for your assistance. Please advise.

    I would highly appreciate your help and time.

    Thanks, Dave

  4. #4
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    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    OK, please zip/attach the following file.

    C:\WINDOWS\INF\setupapi.dev.log

  5. #5

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Please see attached, setupapi.dev.zip.

    Please let me know, if there any additional information.

    Thanks, Dave
    Attached Files Attached Files

  6. #6
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    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    You have quite an interesting problem.

    Code:
    !    inf:      Detected INFCACHE inconsistency
    !    inf:      Attempting INFCACHE repair 15:55:28.863
    !!!  inf:      Unable to fix INFCACHE - likely system corruption!
    !!!  inf:      Error 32: The process cannot access the file because it is being used by another process.
    !!!  inf:      Error searching published INFs - likely system corruption!
    !!!  inf:      Error 2: The system cannot find the file specified.
    First thing I would like you to do is the following.

    ChkDsk Repair
    1. Click your Start Orb in the lower left of your computer and type cmd in the search box.
    2. Once the cmd program is found, right-click on it with your mouse and select Run as administrator as shown below.

    3. Answer Yes when asked to allow.
    4. You should now have a black window open that you can type in to.
    5. Please type chkdsk /R and then press enter. Note: There is a space after the command chkdsk and before the forward slash
    6. You will get a prompt telling you chkdsk cannot run because the volume is in use. Answer Y and hit enter to schedule the run at next boot.
    7. Reboot your computer and chkdsk will run. Let it complete please.

    8. Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step.
    9. Right-click this file and select Run as administrator (Allow if prompted)and a text file will open (and also be saved on the desktop as ListChkdskResult.txt).
    Please copy the contents of this file and paste into your next post.

  7. #7

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Sure, let me run these tasks and will keep you posted in few min.

  8. #8

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Here is the log...

    ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

    ------< Log generate on 5/26/2017 7:14:56 PM >------
    Category: 0
    Computer Name: VAIOz
    Event Code: 26212
    Record Number: 5214497
    Source Name: Chkdsk
    Time Written: 12-09-2016 @ 02:54:31
    Event Type: Information
    User:
    Message: Chkdsk was executed in read-only mode on a volume snapshot.

    Checking file system on C:
    Volume label is Vista.

    CHKDSK is verifying files (stage 1 of 3)...
    Cleaning up instance tags for file 0x28ced.
    704256 file records processed.

    File verification completed.
    1657 large file records processed.

    0 bad file records processed.

    2 EA records processed.

    45 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 3)...
    800228 index entries processed.

    Index verification completed.


    CHKDSK is verifying security descriptors (stage 3 of 3)...
    704256 file SDs/SIDs processed.

    Cleaning up 6691 unused index entries from index $SII of file 0x9.
    Cleaning up 6691 unused index entries from index $SDH of file 0x9.
    Cleaning up 6691 unused security descriptors.
    Security descriptor verification completed.
    47987 data files processed.

    CHKDSK is verifying Usn Journal...
    37610696 USN bytes processed.

    Usn Journal verification completed.
    The Volume Bitmap is incorrect.
    Windows found problems with the file system.
    Run CHKDSK with the /F (fix) option to correct these.

    237058231 KB total disk space.
    178402280 KB in 575367 files.
    320276 KB in 47988 indexes.
    895679 KB in use by the system.
    65536 KB occupied by the log file.
    57439996 KB available on disk.

    4096 bytes in each allocation unit.
    59264557 total allocation units on disk.
    14359999 allocation units available on disk.

    -----------------------------------------------------------------------
    Category: 0
    Computer Name: VAIOz
    Event Code: 26212
    Record Number: 5185495
    Source Name: Chkdsk
    Time Written: 10-25-2015 @ 15:57:40
    Event Type: Information
    User:
    Message: Chkdsk was executed in read-only mode on a volume snapshot.

    Checking file system on C:
    Volume label is Vista.

    CHKDSK is verifying files (stage 1 of 3)...
    Cleaning up instance tags for file 0x28ced.
    642048 file records processed.

    File verification completed.
    1637 large file records processed.

    0 bad file records processed.

    2 EA records processed.

    45 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 3)...
    750516 index entries processed.

    Index verification completed.


    CHKDSK is verifying security descriptors (stage 3 of 3)...
    642048 file SDs/SIDs processed.

    Cleaning up 6083 unused index entries from index $SII of file 0x9.
    Cleaning up 6083 unused index entries from index $SDH of file 0x9.
    Cleaning up 6083 unused security descriptors.
    Security descriptor verification completed.
    54235 data files processed.

    CHKDSK is verifying Usn Journal...
    35990328 USN bytes processed.

    Usn Journal verification completed.
    The Volume Bitmap is incorrect.
    Windows found problems with the file system.
    Run CHKDSK with the /F (fix) option to correct these.

    237058231 KB total disk space.
    215606584 KB in 584181 files.
    271984 KB in 54236 indexes.
    831643 KB in use by the system.
    65536 KB occupied by the log file.
    20348020 KB available on disk.

    4096 bytes in each allocation unit.
    59264557 total allocation units on disk.
    5087005 allocation units available on disk.

    -----------------------------------------------------------------------

  9. #9

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi, should be run CHKDSK /F as suggested from the log?

  10. #10
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    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    It doesn't look like you ran it correctly. It appears you ran chkdsk and not chkdsk /R as the instructions stated. Can you redo as there are issues that need resolved.

    Code:
    The Volume Bitmap is incorrect.
     Windows found problems with the file system.

  11. #11

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    ... sorry, let me try running it again correctly

  12. #12

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi, the CHKDSK /R is still running, at stage 4 of 5. And it looks like it would run for another hour or two.

    i will keep you posted, with the log as it completes.

    Thanks

  13. #13

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi BrianDrab,
    Here is the log from CHKDSK /R... As suggested from the diagnosis, should we run with parm /FIX to fix this "The Volume Bitmap is incorrect. Windows found problems with the file system." error?
    I highly appreciate your help. Please advise.


    ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

    ------< Log generate on 5/27/2017 4:51:41 AM >------
    Category: 0
    Computer Name: VAIOz
    Event Code: 1001
    Record Number: 5223288
    Source Name: Microsoft-Windows-Wininit
    Time Written: 05-27-2017 @ 03:53:50
    Event Type: Information
    User:
    Message:

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is Vista.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    Cleaning up instance tags for file 0x28ced.
    741376 file records processed.

    File verification completed.
    2203 large file records processed.

    0 bad file records processed.

    2 EA records processed.

    45 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    839042 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    741376 file SDs/SIDs processed.

    Cleaning up 6825 unused index entries from index $SII of file 0x9.
    Cleaning up 6825 unused index entries from index $SDH of file 0x9.
    Cleaning up 6825 unused security descriptors.
    CHKDSK is compacting the security descriptor stream
    48834 data files processed.

    CHKDSK is verifying Usn Journal...
    33560112 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    741360 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    5792035 free clusters processed.

    Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.

    237058231 KB total disk space.
    212705864 KB in 574482 files.
    334768 KB in 48837 indexes.
    0 KB in bad sectors.
    849455 KB in use by the system.
    65536 KB occupied by the log file.
    23168144 KB available on disk.

    4096 bytes in each allocation unit.
    59264557 total allocation units on disk.
    5792036 allocation units available on disk.

    Internal Info:
    00 50 0b 00 df 82 09 00 2d 48 11 00 00 00 00 00 .P......-H......
    8d 40 00 00 2d 00 00 00 00 00 00 00 00 00 00 00 .@..-...........
    78 97 25 00 50 01 24 00 50 01 24 00 00 00 24 00 x.%.P.$.P.$...$.

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    -----------------------------------------------------------------------
    Category: 0
    Computer Name: VAIOz
    Event Code: 26212
    Record Number: 5214497
    Source Name: Chkdsk
    Time Written: 12-09-2016 @ 02:54:31
    Event Type: Information
    User:
    Message: Chkdsk was executed in read-only mode on a volume snapshot.

    Checking file system on C:
    Volume label is Vista.

    CHKDSK is verifying files (stage 1 of 3)...
    Cleaning up instance tags for file 0x28ced.
    704256 file records processed.

    File verification completed.
    1657 large file records processed.

    0 bad file records processed.

    2 EA records processed.

    45 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 3)...
    800228 index entries processed.

    Index verification completed.


    CHKDSK is verifying security descriptors (stage 3 of 3)...
    704256 file SDs/SIDs processed.

    Cleaning up 6691 unused index entries from index $SII of file 0x9.
    Cleaning up 6691 unused index entries from index $SDH of file 0x9.
    Cleaning up 6691 unused security descriptors.
    Security descriptor verification completed.
    47987 data files processed.

    CHKDSK is verifying Usn Journal...
    37610696 USN bytes processed.

    Usn Journal verification completed.
    The Volume Bitmap is incorrect.
    Windows found problems with the file system.
    Run CHKDSK with the /F (fix) option to correct these.

    237058231 KB total disk space.
    178402280 KB in 575367 files.
    320276 KB in 47988 indexes.
    895679 KB in use by the system.
    65536 KB occupied by the log file.
    57439996 KB available on disk.

    4096 bytes in each allocation unit.
    59264557 total allocation units on disk.
    14359999 allocation units available on disk.

    -----------------------------------------------------------------------
    Category: 0
    Computer Name: VAIOz
    Event Code: 26212
    Record Number: 5185495
    Source Name: Chkdsk
    Time Written: 10-25-2015 @ 15:57:40
    Event Type: Information
    User:
    Message: Chkdsk was executed in read-only mode on a volume snapshot.

    Checking file system on C:
    Volume label is Vista.

    CHKDSK is verifying files (stage 1 of 3)...
    Cleaning up instance tags for file 0x28ced.
    642048 file records processed.

    File verification completed.
    1637 large file records processed.

    0 bad file records processed.

    2 EA records processed.

    45 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 3)...
    750516 index entries processed.

    Index verification completed.


    CHKDSK is verifying security descriptors (stage 3 of 3)...
    642048 file SDs/SIDs processed.

    Cleaning up 6083 unused index entries from index $SII of file 0x9.
    Cleaning up 6083 unused index entries from index $SDH of file 0x9.
    Cleaning up 6083 unused security descriptors.
    Security descriptor verification completed.
    54235 data files processed.

    CHKDSK is verifying Usn Journal...
    35990328 USN bytes processed.

    Usn Journal verification completed.
    The Volume Bitmap is incorrect.
    Windows found problems with the file system.
    Run CHKDSK with the /F (fix) option to correct these.

    237058231 KB total disk space.
    215606584 KB in 584181 files.
    271984 KB in 54236 indexes.
    831643 KB in use by the system.
    65536 KB occupied by the log file.
    20348020 KB available on disk.

    4096 bytes in each allocation unit.
    59264557 total allocation units on disk.
    5087005 allocation units available on disk.

    -----------------------------------------------------------------------

  14. #14

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi BrianDrab, hope you had a chance to review the log. Please advise.

    I would highly appreciate your help.

    Thanks, Swadesi

  15. #15
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    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Sorry for the delay. Please do the following.

    SFC Scan


    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.


    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

  16. #16

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi, I should have an access to my laptop in an hour and will get you this log soon.

    Thanks

  17. #17

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi, the copy command did error, as syntax error. I physically the copy the cbs.log from "C:\Windows\Logs\CBS" and here is the attachment.lly

    Hope we can get this resolved today, with your help. Please assist.
    Attached Files Attached Files

  18. #18

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi, have you had a chance to review this? Please advise.

    Thanks

  19. #19
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    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Sorry for the delay. The log looks good. Please do the following.

    Step#1 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

  20. #20

    Re: [Win7SP1Ult X64] WU ERROR_NOT_FOUND (0X80070490) (Element not found)

    Hi BrianDrab, as suggested here is the CheckSur.log, after completed installing the SUR. I would highly appreciate your help, to resolve this issue.
    Attached Files Attached Files

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