[SOLVED] [Win7SP1 x64] Win.Upd. restart LOOP

triscint · Apr 26, 2017

Hello,
This problem occurred when the organization I work for moved to a WSUS environment. The computer windows update installation, constantly prompts the user to restart but when the computer is restarted no new updates are installed. The computer then asks the user to reboot the computer again. For context, this is the same problem in the past that I posted about in the past on this forum. I think it's also the same solution but I wanted to make sure as to not damage the windows installation.

following are links to the cbs log and the sfcfix log.

Thank you for any and all help.

-triscint

CBS.zip - Google Drive
SFCFix.txt - Google Drive

BrianDrab · May 1, 2017

Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

triscint · May 1, 2017

Yes, I am still in need of help.

BrianDrab · May 1, 2017

Please do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

triscint · May 3, 2017

BrianDrab said:
Please do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

Here you go.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate
SusClientId REG_SZ f284df7d-44a5-4b73-934a-81627be6c32b
SusClientIdValidation REG_BINARY 060228011C145A003600450051004C00590034005300200020002000200020002000200020002000200020002000063464A933CCB250004500540057004E00300042005000310039004E003000510043004D0058004C0036003000360030004E0056005400
LastRestorePointSetTime REG_SZ 2017-04-28 20:25:00
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update
ElevateNonAdmins REG_DWORD 0x1
NextSqmReportTime REG_SZ 2017-05-04 11:35:06
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x251a
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-08-19 20:13:59
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2016-06-21 07:00:00
NextDetectionTime REG_SZ 2017-05-03 20:57:25
NextFeaturedUpdatesNotificationTime REG_SZ 2016-08-31 18:14:52
ScheduledInstallDate REG_SZ 2017-05-09 21:00:00
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update\RebootRequired
AULastForcedRebootType REG_DWORD 0x4
cb2a7920-d9a3-44c2-882e-cf01e27eca0e REG_DWORD 0x1
657a379d-329f-4197-a0cf-715a92ea58b9 REG_DWORD 0x1
cbd20d0f-8311-413e-b2db-3fea11eecf86 REG_DWORD 0x1
849637e3-7618-49c9-929a-d193f3391ce4 REG_DWORD 0x1
31614461-5e1e-4755-a4d1-762eda116aa1 REG_DWORD 0x1
6d33d503-dc0f-43f7-8504-13644ff8c818 REG_DWORD 0x1
aa2d202b-94e0-48cf-84ce-27d4a8f32a8f REG_DWORD 0x1
38066530-aa73-4d34-ad2e-aa4eca820261 REG_DWORD 0x1
bedfbe1e-920f-4247-9333-9bd1b777bebb REG_DWORD 0x1
75d98d69-e397-41cb-882a-76d079002e73 REG_DWORD 0x1
e2f8a084-9efe-4985-9545-e1583690e36b REG_DWORD 0x1
90459d73-6b3f-488b-adb5-13f8605acb75 REG_DWORD 0x1
175a76e9-3ebf-45fb-accd-318ec37b88f7 REG_DWORD 0x1
2881046f-ff79-4707-909f-bf90cb44ef98 REG_DWORD 0x1
bf91665c-4e7b-441a-8bda-87d60a5b8bbe REG_DWORD 0x1
22b15c08-6fe4-499d-81e1-6fd61ea756de REG_DWORD 0x1
371fb9bf-8986-48c6-b17f-6c53fe984a4f REG_DWORD 0x1
30e0ec2f-1e72-4ba5-9e01-fbf83e857a38 REG_DWORD 0x1
72f26c84-66b5-4d97-a728-bbb7571175a1 REG_DWORD 0x1
b3c00340-cc31-47f0-8890-915d19274a4e REG_DWORD 0x1
7b6d5185-3b69-494d-8ecd-c816be7f1439 REG_DWORD 0x1
c04f564c-235d-4f2a-8c7e-64fcbf7c3063 REG_DWORD 0x1
880e2998-a9b0-48f3-b3f0-656a345e4218 REG_DWORD 0x1
e3c83c7e-55ee-49a4-a8e6-66df82119e89 REG_DWORD 0x1
b0daecd1-3464-433b-accc-1f4db2f71581 REG_DWORD 0x1
23a8b5b2-7c45-47b1-a99d-a7149de3410a REG_DWORD 0x1
db11e250-b1f8-45a6-8584-35e73f622be8 REG_DWORD 0x1
76fcb6c2-5042-48d0-a0e5-097cbfa174ad REG_DWORD 0x1
7219a284-56c6-46b7-9306-1eb439c5dff0 REG_DWORD 0x1
270cb4c4-685a-4bf2-bd53-9c314d6ffc47 REG_DWORD 0x1
522fc714-cea3-4e22-a27e-2f20251f96e4 REG_DWORD 0x1
c19fe2f6-5b9d-4c73-92ed-5ca9a1bc4955 REG_DWORD 0x1
963ec888-667d-4210-b8fc-0e13d64ba383 REG_DWORD 0x1
a48be556-3ca3-4452-9651-7b1f74df6a32 REG_DWORD 0x1
c7580aae-1c54-41e7-b4e6-fdfd7c1a99bd REG_DWORD 0x1
cb50e187-e306-4945-a305-84088752e425 REG_DWORD 0x1
7a83709c-aefc-41a4-9c5c-da9e1ac2f6c8 REG_DWORD 0x1
6b19b716-ad07-45a4-b8fa-d429679271bd REG_DWORD 0x1
56204fde-6567-4668-bf56-c980221c7517 REG_DWORD 0x1
2767cc71-e6f0-4329-9ab7-829ff83f5b79 REG_DWORD 0x1
485e6873-a7fc-4bd3-8920-e5e4175ce934 REG_DWORD 0x1
4a7c98c1-098e-46ca-af01-1b80eee5f48c REG_DWORD 0x1
9bceaf63-276e-419d-8a43-d6af0537eb81 REG_DWORD 0x1
f864462a-bfee-406f-a376-09094e0f07b5 REG_DWORD 0x1
7077221e-f371-44e6-8930-bcef49c6ac2a REG_DWORD 0x1
3becfa4f-0a7a-482e-9057-0c15ddb3364b REG_DWORD 0x1
4f1b0591-4d4d-4136-aaf5-26934b85d41e REG_DWORD 0x1
f504746d-410f-4d03-a28f-4a990c2b84fa REG_DWORD 0x1
5036bd76-3251-49ba-ad86-a99b00853ad4 REG_DWORD 0x1
9501d9f3-f61a-4d78-8d07-b824f1667207 REG_DWORD 0x1
51ad43df-951a-49f7-8a33-dd04782a6bf1 REG_DWORD 0x1
2011df28-dab8-44c2-9f64-f7d289b0c842 REG_DWORD 0x1
ae2f5344-c1b2-47f6-861d-a1d57394321a REG_DWORD 0x1
8efc711b-2687-4cda-ab2b-a74d69241f45 REG_DWORD 0x1
7071d98c-3ea8-47dd-871e-8bc19ea05ff4 REG_DWORD 0x1
e191c136-cf10-47c2-a512-27a982866558 REG_DWORD 0x1
38ca8aad-d98c-4f55-9a66-b3bf1bd573ab REG_DWORD 0x1
d0743521-3706-4f17-a674-c681618862e9 REG_DWORD 0x1
e138ff63-7614-44e4-b6e4-37fc3df1e482 REG_DWORD 0x1
eedd0885-556f-4030-9800-7709a8f62bc6 REG_DWORD 0x1
4ee6f09d-38d9-47ef-8ba9-dd802352b8ee REG_DWORD 0x1
d0ec658b-3763-4949-b4a6-591080cc7f75 REG_DWORD 0x1
69a6d6a1-3ae5-4308-bba0-7e29a9ebb206 REG_DWORD 0x1
1aa65ed0-44af-4a81-b94d-1f9db12ef5a3 REG_DWORD 0x1
80105fad-b280-4c2b-96f0-9c162afebd79 REG_DWORD 0x1
c9157f7c-53af-4e0d-8188-0a82f3e5aba3 REG_DWORD 0x1
bd312012-799e-4b68-9af2-f9eee93e86aa REG_DWORD 0x1
4885f087-977b-4a79-b1b6-e4370a25492c REG_DWORD 0x1
c5fc51cf-4111-4218-8ca4-965395c80e62 REG_DWORD 0x1
80f4b502-4586-47d3-93dc-4d1e9ac0a926 REG_DWORD 0x1
663ae5f1-e575-41a5-88f2-5961a9730ae0 REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update\Results
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2017-05-03 01:16:49
LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update\Results\Download
LastError REG_DWORD 0x0
LastSuccessTime REG_SZ 2017-04-26 22:53:36
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2017-04-28 20:25:00
LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\OSUpgrade
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x8
OSUpgradeStateTimeStamp REG_SZ 2016-07-20 06:31:06
OSUpgradePhase REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Reporting
BatchFlushAge REG_DWORD 0xdc
SamplingValue2 REG_DWORD 0x342
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Reporting\EventCache
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Reporting\EventCache\3da21691-e39d-4da6-8a4b-b43877bcb1b7
CurrentCacheFile REG_SZ C:\windows\SoftwareDistribution\EventCache\{D917356B-E679-4134-BEEB-2E38017980DC}.bin
FlushCacheFiles REG_MULTI_SZ
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Reporting\RebootWatch
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x0

BrianDrab · May 3, 2017

Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

triscint · May 4, 2017

BrianDrab said:
Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

I ran the program as admin with the fix list, and this is the contents of the fix log:

Fix result of Farbar Recovery Scan Tool (x64) Version: 03-05-2017 01
Ran by Administrator (04-05-2017 16:50:04) Run:3
Running from C:\Users\administrator\Desktop
Loaded Profiles: rburkhard & Administrator (Available Profiles: admin & phclinic & boomsk & cbooms & rburkhard & Administrator)
Boot Mode: Normal
==============================================
fixlist content:
*****************
CreateRestorePoint:
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update\RebootRequired]
*****************
Restore point was successfully created.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Windowsupdate\Auto Update\RebootRequired => key not found.
==== End of Fixlog 16:50:09 ====

BrianDrab · May 4, 2017

Repeat steps in Post#4 please.

triscint · May 5, 2017

BrianDrab said:
Repeat steps in Post#4 please.

Hello,
Here the information you requested.
Also the restart loop has seemed to be fixed. Thank you

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ f284df7d-44a5-4b73-934a-81627be6c32b
SusClientIdValidation REG_BINARY 060228011C145A003600450051004C00590034005300200020002000200020002000200020002000200020002000063464A933CCB250004500540057004E00300042005000310039004E003000510043004D0058004C0036003000360030004E0056005400
LastRestorePointSetTime REG_SZ 2017-05-04 21:02:03

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x1
NextSqmReportTime REG_SZ 2017-05-06 11:35:05
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x2337
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2017-05-04 20:57:53
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2016-06-21 07:00:00
NextDetectionTime REG_SZ 2017-05-06 09:55:01
NextFeaturedUpdatesNotificationTime REG_SZ 2016-08-31 18:14:52
ScheduledInstallDate REG_SZ 2017-05-09 21:00:00
BalloonTime REG_SZ 2017-05-04 21:02:05
BalloonType REG_DWORD 0x9

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2017-05-05 12:08:12
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastError REG_DWORD 0x0
LastSuccessTime REG_SZ 2017-05-04 21:03:13

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2017-05-04 21:02:03
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x8
OSUpgradeStateTimeStamp REG_SZ 2016-07-20 06:31:06
OSUpgradePhase REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0xdc
SamplingValue2 REG_DWORD 0x342

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\3da21691-e39d-4da6-8a4b-b43877bcb1b7
CurrentCacheFile REG_SZ C:\windows\SoftwareDistribution\EventCache\{0EF348AD-2244-426A-A899-E0E173AAC1FA}.bin
FlushCacheFiles REG_MULTI_SZ

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x0

BrianDrab · May 5, 2017

Yup. Confirmed. If you don't need anything else, take care.

triscint · May 5, 2017

Again thank you for the help.
have a nice day.

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[SOLVED] [Win7SP1 x64] Win.Upd. restart LOOP

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